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Mercedes-Benz of Cutler Bay
Cutler Bay, FL
2,260 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,260 reviews
June 20, 2020
I wish the service appointment time as far as me turning in my car and getting the loaner would have been faster. When I got the loaner car, they forgot to take pictures of the car and gas amount and when I in my car and getting the loaner would have been faster. When I got the loaner car, they forgot to take pictures of the car and gas amount and when I left I had to send them pictures of some scratches the auto had plus then I was charged for 2 gallons of gas. Which honestly I don’t car about the money it’s more about the principle how do You even know how much gas the car hassle if you didn’t check before I left like in other appointments where they took pictures and verified and everything. They just found it easier to charge me and see if I would complain or not. More
by Barbara Hernandez
Employees Worked With
Rodriguez
June 18, 2020
Best experience ever.. Super professional attention. Great quality in all services. I had the pleasure of being attended by exceptional sellers like Hector. 100% recommended! Great quality in all services. I had the pleasure of being attended by exceptional sellers like Hector. 100% recommended! More
by gretel
June 18, 2020
Jean Pierre Basagoitia was very knowledgeable about the car I purchased. He made my car buying experience very easy going and service was also spectacular. car I purchased. He made my car buying experience very easy going and service was also spectacular. More
by Krystine M.
June 18, 2020
I do not like shopping for cars. Usually too high pressure and condescending attitude. Even working through the COVID-19 experience, the purchase was handled with professionalism. pressure and condescending attitude. Even working through the COVID-19 experience, the purchase was handled with professionalism. More
by beecherhouse
Employees Worked With
June 17, 2020
Great as always with Robert! Ensured my vehicle met all expectations on quality cleanliness! I was in and out in a respectable and efficient time. expectations on quality cleanliness! I was in and out in a respectable and efficient time. More
by o1alexcedwards
Employees Worked With
June 13, 2020
The experience with sales was excellent. The sealer Héctor was excellent as well. I’m satisfied with my car . The experience with Mercedes is always good. Héctor was excellent as well. I’m satisfied with my car . The experience with Mercedes is always good. More
by haymagutierrez@hotmail.com
Employees Worked With
Héctor Fernandez , Ewer (Ever) Aguiar
June 12, 2020
It was a smooth process.. No games and straight forward numbers .. Salesman Albert Torres was the pro's pro!! Was very detailed and answered all my questions of features . Good Job! numbers .. Salesman Albert Torres was the pro's pro!! Was very detailed and answered all my questions of features . Good Job! More
by Carlos M.
June 11, 2020
Five star sales rep (Danny) and finance ( Roberto) meet the best or nothing congratulation 100% satisfaction thank you for your great effort and dedication to be the best. the best or nothing congratulation 100% satisfaction thank you for your great effort and dedication to be the best. More
by rchang238
June 11, 2020
Excellent manners very profesional always prompt to help I am ver satisfied with my experience at MB cutler bay dealership, I highly recommend those person. I am ver satisfied with my experience at MB cutler bay dealership, I highly recommend those person. More
by Rainer Mederos
Employees Worked With
Daniel Baster, Frank Aguilera, Emiliano Telecemian
June 10, 2020
Alex is a true sales professional. This is my second purchase and I am beyond satisfied with his professionalism and exceptional customer service. He is an asset to the organization. And I look forward purchase and I am beyond satisfied with his professionalism and exceptional customer service. He is an asset to the organization. And I look forward to my next purchase. More
by Edwardaposey
Employees Worked With
Alex Gonzalez
