Mercedes-Benz of Cutler Bay

Herbert was absolutely fantastic. There was a minimum wait to drop the car off and the car was waiting for me when I picked it up. I highly recommend Mercedes of Cutler Bay! wait to drop the car off and the car was waiting for me when I picked it up. I highly recommend Mercedes of Cutler Bay! More

Took the car to replace the two front tires and the job was done in two hours as promised. Personnel was courteous, accommodating and professional. I received a video of the inspection and I thought it w was done in two hours as promised. Personnel was courteous, accommodating and professional. I received a video of the inspection and I thought it was pretty cool.. Very pleased with the service received. More

Amazing service! I reserved a last minute express service at 4:30pm without knowing the service department closes at 5pm and they were able to accommodate my service for my vehicle that same day. Super pleas at 4:30pm without knowing the service department closes at 5pm and they were able to accommodate my service for my vehicle that same day. Super pleased with my first experience at this dealership for services and with Robert! More

Maribel Ramos Was an amazing representative. It was the fastest car buying experience I have ever had. I gave her parameters to work around and she did everything in her power to stay within them. I’m extr fastest car buying experience I have ever had. I gave her parameters to work around and she did everything in her power to stay within them. I’m extremely satisfied with my car and the experience I had at the dealership thanks to Maribel. More

My service is always great. The staff members are nice so I have no complaints. Keep up the good work. Marylu was great! She took good care of me. I have no complaints. Keep up the good work. Marylu was great! She took good care of me. More

Charlie Rodriguez was great to work with. Courteous and very professional. Kept me up to date on progress of service. Highly recommend him to any customer very professional. Kept me up to date on progress of service. Highly recommend him to any customer More

The best dealer in town Mercedes Benz of Cutler Bay the #1! Such a great dealer with outstanding customer service. I’v been a customer since 1994 at the Coral Gables Bill Ussery but in 2010 I took a drive #1! Such a great dealer with outstanding customer service. I’v been a customer since 1994 at the Coral Gables Bill Ussery but in 2010 I took a drive to Cutler Bay met Oliver Ortiz and till this day! Oliver Ortiz is such a gentleman he’s polite and extremely sweet. I’ve seen him work hard to get to where he is and I’m proud of him. Also would like to mention Maribel Ramos and Ira Jones together they work as a team providing us customers Outstanding service. Keep up the great job! You all are wonderful. Regards, Jacqueline Reyes More

Communication is excellent!!!!! My experience has been impressive, to say the least. From the moment I requested service and my vehicle get towed into the service department, I rece My experience has been impressive, to say the least. From the moment I requested service and my vehicle get towed into the service department, I received text messages to let me know who my contact would be within the service department, who was to arrive to tow my vehicle, as well as when they were in route. I then received a message to let me know my vehicle had arrived to the service department, followed by a phone call to ensure they had an understanding of my issues/concerns. I was informed that the service department was unusually busy so it would take a few days to get to my vehicle, yet Jose Castillo continued to keep me informed and let me know the assigned technician. Once my vehicle was in, I received a video of the inspection and mad arrangements to pick up my vehicle. What more can you possibly expect? More

I had a really good experience getting my new vehicle. Jean Pierre was great and very helpful through the whole experience. I will definitely recommend this dealership. Jean Pierre was great and very helpful through the whole experience. I will definitely recommend this dealership. More

Exceptional Service I've consistently enjoyed outstanding experiences with Kirk Sedik and Kevin Laplanche. Worth a very long drive for awesome customer care and attention I've consistently enjoyed outstanding experiences with Kirk Sedik and Kevin Laplanche. Worth a very long drive for awesome customer care and attention to detail. More