Mercedes-Benz of Cutler Bay

Mercedes states in their commercials; "The Best or Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When i Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When it comes to service, you can't find a worst place to go take your car. There is little doubt that you will get better service and help anywhere else other than here and I'm not talking about "luxury" service, I mean service overall. I took our 2020 GLE 350 which was purchased at a dealer in New Orleans for service and to connect the Mercedes Me Connect App. First re; service: they had no appt. for a week and a half but worst after we dropped off the car, an entire week had gone by and they had not even touched it because they were "backlogged" which of course prompts the following question; why bother having you bring the car in if they are weeks backlogged with previous cars already in the shop? In addition, they gave us a Chevy as a loaner. One thing I kept hearing in this dealer was "even for our customers that purchased the vehicle here". This theme carries over all over the place there. As soon as I left service, got my Chevy loaner, I went inside the main showroom. On that Friday, Dec. 11, 2020 I went to the receptionist and asked for the product concierge. The receptionist who looked bored to be there stated that the dealer no longer had that position. She asked me what I needed, I told her that I called Mercedes main number and they told me I had to go to "ANY" Mercedes dealer in order to set up the app to my car. Immediately, she asked: "did you buy the car here?". I said no and it appeared she didn't want to help me anymore. I had to be firm until she was forced to call any salesman that was available. Then Danny Kwock came. I told him what I needed and again, first question from him was; "did you buy the car here". I said no and he said that I needed someone at service to help me. I said, I had just dropped off the vehicle at service and that they sent me to the showroom stating they (at service) don't do that. He then told me I should go back to service. I told him, that maybe him and I could go together to speak with service advisor; Jose Castillo whom I left the car with so that between both of them they could figure it out. He then said, well I am not sure if this can be done, to which I replied well, how about I call Mercedes main number and you can explain to them why this dealer is reluctant to help me set up/link the app to my car. Begrudgingly, we walked to his office where he was able to set up the app to my car. This place is terrible, do yourself a favor and stay as far as you can from this dealer. I can't believe the Bill Ussery motor group allows this dealer to treat Mercedes Benz owners like crap and in addition, I can't believe Mercedes HQ to allow their brand to be dragged through the mud and destroyed by this dealer. More

Oliver and his team were very straightforward and Oliver and his team were very straightforward and helpful. I appreciate that Oliver took his time and didn’t play games. Luis Carralero, the training Oliver and his team were very straightforward and helpful. I appreciate that Oliver took his time and didn’t play games. Luis Carralero, the training sales person we dealt with at MB of Cutler Bay was also fantastic. All in all the dealership is beautiful and full of positive hospitable vibes. I anticipate returning to this dealership after my new lease expires. Highly recommended . More

Thank you guys for the exceptional work that you do in all areas!! I really would like to thank Herbert Kanski for his professionalism and knowledge. all areas!! I really would like to thank Herbert Kanski for his professionalism and knowledge. More

Amazing service and also courteous and helpful they worked hard to help me get my dream car thanks to Oliver and Maribel Ramos. I truly recommend this place as I am one very happy customer. worked hard to help me get my dream car thanks to Oliver and Maribel Ramos. I truly recommend this place as I am one very happy customer. More

Great sales experience! Osvaldo Fernandez and Joe Maya made the buying experience smooth and stress free. We felt safe in the building as everyone wore masks and kept the correct distance. made the buying experience smooth and stress free. We felt safe in the building as everyone wore masks and kept the correct distance. More

Laura was exceptional!! She went above and beyond to make sure I selected a SUV I would love. I didn't feel pressure and rushed and was handled with so much care. She was very patient and informative about sure I selected a SUV I would love. I didn't feel pressure and rushed and was handled with so much care. She was very patient and informative about my vehicle option which greatly help me with my decision. She even scheduled a follow up visit to show me the features of my vehicle which helped me to navigate and understand my features even better. I would definitely recommend this dealership to everyone. The service is amazing and the staff are friendly and very professional. If you ever visit this dealership, ask for Laura, you wouldn't regret it!! More

Janyll was very professional and kind . She helped me understand and did the best to accommodate my needs . I will definitely buy with her next time ! understand and did the best to accommodate my needs . I will definitely buy with her next time ! More

Wow! Beyond my expectations. The dealership was impecable and I felt safe being in the building as to my health and well-being. Laura Delgado was exceptional, along with the man who helped us in the Financin and I felt safe being in the building as to my health and well-being. Laura Delgado was exceptional, along with the man who helped us in the Financing department. Also worth mentioning is the kindness that was shown by all the employees, even the CEO, Luis Gutierrez, whom we spoke to for a period of time. I would recommend this dealership to anyone wanting to buy, or lease a vehicle and wouldn’t hesitate to recommend Laura to anyone who may need assistance with anything. All in all, would recommend 100%. More

The best dealer for service and sales, Adam Littman excellent service advisor he always goes above and beyond definitely an essential team member to Mercedes Benz of Cutler Bay excellent service advisor he always goes above and beyond definitely an essential team member to Mercedes Benz of Cutler Bay More

Thank you guys so much! Oliver and Laura were fantastic as well as the entire dealership and staff! Best vehicle purchase experience ever! New GLE was a Christmas present for my wife and when we arrived La as well as the entire dealership and staff! Best vehicle purchase experience ever! New GLE was a Christmas present for my wife and when we arrived Laura had put a huge bow on it and made a special sign in front of it with our name on it. My wife had tears in her eyes! Process was fast and simple and every step in the process was professional and simply stellar customer service. Special thanks to Amanda also, who spent so much time showing my wife how to use all the cool functions in the car. She was awesome!!! Laura, Amanda, Oliver and entire MBCB team are outstanding!! Thank you so much!!!! More