Mercedes-Benz of Cutler Bay

Herbet is always amazing! He is a pleasure to work with. The staff outside is welcoming and helpful, they even gave me a ride to the food court and back while I waited. The staff outside is welcoming and helpful, they even gave me a ride to the food court and back while I waited. More

The number one reason why I purchase my Mercedes at the store was the way I was treated from the first day until the last time I was there they make me feel at home comfortable,the sales Director Daniel Ba store was the way I was treated from the first day until the last time I was there they make me feel at home comfortable,the sales Director Daniel Baster Took his time to meet me they made everything even better More

Now our 4th Mercedes that handles our Service during the winter months ..Professionally and very customer oriented ... “service” should actually be that way .. So happy to give 5 stars for Service. winter months ..Professionally and very customer oriented ... “service” should actually be that way .. So happy to give 5 stars for Service. More

Normally my experience is very pleasant, my service advisor does an excellent job. However, I am extremely disappointed with the dealer as they represent Mercedes-Benz. I purchase a FACTORY WARRANTY no advisor does an excellent job. However, I am extremely disappointed with the dealer as they represent Mercedes-Benz. I purchase a FACTORY WARRANTY not third party for this location. Recently my driver side seat and door began to peel. Naturally, I trusted the dealership to remedy this matter, as the issue is beyond my control. After waiting a week to hear back, I learned that my seat and door would not be covered under the extended warranty; which is quiet odd, as I know people who have had this issue covered by MercedesBenz USA, and if not the dealer would. I am extremely disappointed, everytime I open my door this is the first thing people see. Such a poor representation of MercedesBenz as a brand, in my opinion. I will soon be looking to purchase my next vehicle, and unfortunately after this experience it will not be from this location. More

Encantada con el servicio que me dieron, 10 estrellas. Gracias Danny, eres muy amable, viví una bella experiencia y espero volver a visitarlos. Gracias, lindo día. Gracias Danny, eres muy amable, viví una bella experiencia y espero volver a visitarlos. Gracias, lindo día. More

Eric was very helpful and stayed until late on a very busy Saturday to make sure everything was done properly and that i was out of there with my car busy Saturday to make sure everything was done properly and that i was out of there with my car More

Friendly service and caring staff from everyone involved with my transaction. No pressure-sales, extremely professional. I worked with Hector, and he is not listed as a sales person to rate. He gets FIVE with my transaction. No pressure-sales, extremely professional. I worked with Hector, and he is not listed as a sales person to rate. He gets FIVE STARS!!! More

Great and easy experience! I will recommend Jose my sales person to everyone I know. Exceptional service and professionalism. This was one of the best if not the best car buying experience ever. person to everyone I know. Exceptional service and professionalism. This was one of the best if not the best car buying experience ever. More

Very nice and helpfull threw out the hole process. Was in and out in three hours. The place was very big, spacious and clean. Thank you and out in three hours. The place was very big, spacious and clean. Thank you More

Service advisor Charlie Rodriguez is exceptional. Truly knowledgeable and delivers excellent customer service. Takes his time with the customer and does his best to deliver the vehicle within a reasonable knowledgeable and delivers excellent customer service. Takes his time with the customer and does his best to deliver the vehicle within a reasonable time More