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Mercedes-Benz of Cutler Bay

Cutler Bay, FL

4.9
2,260 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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10701 SW 211 St

Cutler Bay, FL

33189

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Showing 2,260 reviews

May 15, 2021

I am very impressed by the quality of service this dealer provide, it is really a very nice experience from the time I leave my car until I pick it up. The Professionalism of service advisor Charlie Rodrigu More

by Jeep owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Rodriguez
May 16, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Charles here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

May 13, 2021

Oscar is a quality person. He is warm, knowledgeable. and caring. I liked how he answered our concerns in a professional manner and showed us why what he was recommending was better. He reminds me of a say More

by Suazod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Yanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kalias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Mercedes-Benz of Cutler Bay responded

Congratulations on your new purchase. Thank you for sharing your experience with us! We're happy to hear it went well with Oscar. We truly appreciate your fantastic feedback! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

May 25, 2021 -

Suazod responded

Oscar's Team especially Eric Kalias is in a different class for the service they provide.

May 12, 2021

I scheduled my appointment very quick ans easy. I was greeted with greeting when I drove up and escorted to my service representative. Great service. More

by ellejami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Lee Sang
May 12, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

May 11, 2021

Easily the most simple and straightforward transaction I’ve ever conducted in the lease of a new vehicle. Eric was on top of the entire process, kept us in the loop, communication of status of the transac More

by aex.perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Llanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kalias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric and the team met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

May 11, 2021

Kevin L in service is the best in the business. A wonderful experience every time I have an issue with the car. He does it right! Thanks Kevin More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for your excellent review, Joe! We are so glad that we have had the opportunity to work with you, and we are thrilled that you have found your experience with Kevin to be a positive one at Mercedes-Benz of Cutler Bay. Please don't hesitate to reach out if you need anything else. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

May 10, 2021

I’ve shopped around for a lot of cars and I had the best experience with the best salesman that I could ever ask for I will be loyal indebted to you guys forever because of Eric‘s excellents. More

by Juan Ruiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kalias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Baster
May 10, 2021 -

Mercedes-Benz of Cutler Bay responded

We are very happy to have provided you, Juan, with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

May 08, 2021

Alexander did a great job explaining what was being done, the costs, and timing. Even more importantly, he communicated with me to keep me updated on the progress of my repairs. Excellent job! More

by Starblazer23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Hernandez
May 09, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

May 08, 2021

Amazing and honest customer service, I got the best deal available, I have been customer for over 8Yrs. Ask for Janyll (Finance Dept.) if you are planning to buy or lease. In Services ask for Jose Castillo More

by RR CO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janyll Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Castillo
May 09, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

May 08, 2021

I recently purchased a new Mercedes at this dealership and all I have to say about them is good things. Janyll was very professional and she helped me with an amazing deal. Their customer service is the b More

by mayi.erick2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janyll Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

May 08, 2021

Pleasant, quick and friendly service. Hector and Oscar were very knowledgeable, and courteous complete professional service. My wife and I are very happy and look forward to continue business, in the near More

by michelberroa@ymail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Yanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you, Michel, for sharing your experience with us! We're happy to hear it went well working with Hector and Oscar and hope you enjoy your new vehicle. We truly appreciate your feedback! Kind Regards, Sales Management Salesmanagement@mbcutlerbay.com or 305-251-0345

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