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Mercedes-Benz of Cutler Bay

Cutler Bay, FL

5.0
2,294 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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10701 SW 211 St

Cutler Bay, FL

33189

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Showing 2,294 reviews

September 11, 2021

Regina is professional, friendly, and very efficient. She explained all the steps of maintenance being done on my vehicle. I am very happy with the service received today! More

by U2orchid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Vera
Sep 12, 2021 -

Mercedes-Benz of Cutler Bay responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Regina met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

September 08, 2021

Very helpful and made the whole process quick and easy. Janyll made the transaction very smooth and the whole team at Mercedes was very detailed to ensure the car was delivered perfect More

by Stephen bier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janyll Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Mercedes-Benz of Cutler Bay responded

Stephen, Congratulations on your new vehicle! We are so glad that Janyll had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Daniel Baster, Sales Director 305-278-6113 Daniel.baster@mbcutlerbay.com

September 07, 2021

Carmen wad very kind, and patient with us. She helped us a lot to pick a car and she never show us that is was bothered in any way. She also took her time to make sure our car was in top shape before we too More

by Gracielaperez783698
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Arrazola
Sep 08, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for your review and kind words for Carmen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Daniel Baster, Sales Director 305-278-6113 Daniel.baster@mbcutlerbay.com

September 03, 2021

After having purchased three vehicles and being customers of Mercedes Benz of Cutler Bay for over a decade, we are very disappointed at the level of service we have received recently. One of the vehicles More

by Cernuda Arte
Recommend Dealer
No
Employees Worked With
Fabian Solis
Sep 20, 2021 -

Mercedes-Benz of Cutler Bay responded

Ramon, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

September 02, 2021

Regina is fantastic, courteous, friendly knowledgeable and always keeping you up to date on your vehicles process. She is absolutely 10 stars 🌟. At the dealership I was able to work and get my things don More

by isidro.gonzalez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Castano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Arrazola, Regina Vera
Sep 02, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for your kind words for Regina and for choosing Mercedes-Benz of Cutler Bay! We appreciate your business and look forward to seeing you again. Daniel Baster, Sales Director 305-278-6113 Daniel.baster@mbcutlerbay.com

September 02, 2021

On previous car service appointments, I have always been very satisfied with the professionalism and great service by everyone at this dealer. My most recent service on 08/19/2021 has been and continues to More

by augieartiles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
The Receptionist Jennifer
Sep 19, 2021 -

Mercedes-Benz of Cutler Bay responded

Augie, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

September 02, 2021

Eric is the most professional and honest car sales representative I’ve dealt with so far. Very friendly and attentive. Amazing service on his part! More

by ogonz108
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kalias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Mercedes-Benz of Cutler Bay responded

Here at Mercedes-Benz of Cutler Bay, customer satisfaction is our #1 priority. Eric and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Daniel Baster, Sales Director 305-278-6113 Daniel.baster@mbcutlerbay.com

September 01, 2021

My husband worked with sales associate Janyll Henriquez for my new car purchase! The Process was smooth and service was excellent! Love my new car!!! More

by trayci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janyll Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team member, Janyll. We're glad to hear she delivered such a great experience! Daniel Baster, Sales Director 305-278-6113 Daniel.baster@mbcutlerbay.com

August 30, 2021

Oliver helped me with a huge problem that i had with my Mercedes. When all hope was lost, he helped me. I will definitely come back and recommend all my people. More

by Ralph,rosa3825
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Ralph,rosa3825 responded

Give him a raise!

August 25, 2021

I have been doing business with this dealership since it opened, prior to that, I had to trek all the way to Coral Gables. I have always found the service unmatched, nothing to complain about. More

by Prtay87017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Vera
Aug 26, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience and look forward to seeing you again! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

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