Mercedes-Benz of Cutler Bay

On previous car service appointments, I have always been very satisfied with the professionalism and great service by everyone at this dealer. My most recent service on 08/19/2021 has been and continues to very satisfied with the professionalism and great service by everyone at this dealer. My most recent service on 08/19/2021 has been and continues to be a total nightmare. Since the dealer had no loaner cars available, they kindly provided me with a Hertz rental vehicle from a representative onsite, which is the main reason for the nightmare. The day after the rental was provided, the car's tire became flat rendering the car useless since it had no spare tire and Hertz Road Assistance was non-existent. The dealer, after numerous calls, delivered my car to my office but the rental vehicle to this date, 09/02/2021, remains at parked in front of my office. The Hertz Representative, Jonathan, has been totally useless. Each time I called, he was always with a customer. I have left numerous messages of which he never returned any of my calls, Jonathan has not been helpful or concerned in anyway shape or form, and when I did finally speak with him on one occasion, he basically washed his hands of the matter and said I need to call another Hertz facility near my office. In my professional opinion, he shouldn't be in a customer service position since it's obvious he knows nothing about providing customer service!! I have been and continue to be extremely upset since the impression I get is that no one cares or is following up with this situation. My lease is coming to an end in March 2022 and this really has caused me to reconsider leasing or buying any vehicle from this dealership. More

Eric is the most professional and honest car sales representative I’ve dealt with so far. Very friendly and attentive. Amazing service on his part! representative I’ve dealt with so far. Very friendly and attentive. Amazing service on his part! More

My husband worked with sales associate Janyll Henriquez for my new car purchase! The Process was smooth and service was excellent! Love my new car!!! for my new car purchase! The Process was smooth and service was excellent! Love my new car!!! More

Oliver helped me with a huge problem that i had with my Mercedes. When all hope was lost, he helped me. I will definitely come back and recommend all my people. Mercedes. When all hope was lost, he helped me. I will definitely come back and recommend all my people. More

I have been doing business with this dealership since it opened, prior to that, I had to trek all the way to Coral Gables. I have always found the service unmatched, nothing to complain about. opened, prior to that, I had to trek all the way to Coral Gables. I have always found the service unmatched, nothing to complain about. More

Outstanding Gentleman and a Professional! Very informative and Caring as for my needs and standards when it comes to purchasing a vehicle. Im satisfied for my new mercedes thanks to you sir! informative and Caring as for my needs and standards when it comes to purchasing a vehicle. Im satisfied for my new mercedes thanks to you sir! More

Regina is great. I brought my car in for unscheduled service as the check engine light was on. Regina was able to get my car on the schedule and perform other needed maintenance. She kept me informed du service as the check engine light was on. Regina was able to get my car on the schedule and perform other needed maintenance. She kept me informed during the entire process. The car is back now and everything is like new again. Thanks Regina! More

My salesperson Janyll provided truly exceptional customer service and she was a pleasure to work with. She was very helpful, patient and knowledgeable. She took her time in answering all of my questions and service and she was a pleasure to work with. She was very helpful, patient and knowledgeable. She took her time in answering all of my questions and she was very polite and kind. She also made the experience a fun and memorable one. More

MB of Cutler Bay is the best dealership I have ever dealt with. Everyone from my sales person Janyll Henriquez, to the sales manager, finance manager and the general manager, all went out of their way to ma with. Everyone from my sales person Janyll Henriquez, to the sales manager, finance manager and the general manager, all went out of their way to make my car buying experience the best one ever. The Finance Manager, Rene Sanchez, really went out of his way to make sure everything worked out the best way for me. Everyone is so genuine and professional. It was a pleasure to deal with them. The actual facility is also very beautiful. Both the sales area and the service area are very spacious, clean and elegant. I would definitely recommend MB of Cutler Bay. More

I took my car in for service and had a Friendly, courteous and fast service. A rental car was provided while my car was being serviced. courteous and fast service. A rental car was provided while my car was being serviced. More