Mercedes-Benz of Cutler Bay

I wanted to take a minute to rate my experience at Mercedes Benz of Curler Bay. I am thankful for the patience and professionalism of the sales team, Luis Carralero, Oscar Yanes, Rene Sanchez…they all Mercedes Benz of Curler Bay. I am thankful for the patience and professionalism of the sales team, Luis Carralero, Oscar Yanes, Rene Sanchez…they all went above and beyond to help me find the right Benz at the right price. I couldn’t be more thankful for making my day. I wouldn’t go anywhere else when is time to upgrade my ride. More

My experience with Mercedes Benz of Cutlerbay was EXCEPTIONAL! My salesman Eric Kalias was not only patient but very knowledgeable with every vehicle on the lot which help me make the right decision, EXCEPTIONAL! My salesman Eric Kalias was not only patient but very knowledgeable with every vehicle on the lot which help me make the right decision, the manager Oscar Yanes your the best as well with your determination in making my deal happen 🥰, Rene Sanchez not enough words in the dictionary can describe my magnitude of appreciation for you, he is the best financial officer I’ve ever had the pleasure of meeting. He made the impossible, possible for me. You guys are truly THE DREAM TEAM! I am officially A CUSTOMER FOR LIFE with Mercedes-Benz of Cutlerbay ❤️ More

Great dealership to work with, made getting our new car easy and painless. The sales team was fantastic and super friendly, will definitely be getting our next car from here as well. easy and painless. The sales team was fantastic and super friendly, will definitely be getting our next car from here as well. More

Service got better. Regina was kind fast and professional. Friendly Knowledgable and will to help to make it right. Followed up as desired and did it correctly. professional. Friendly Knowledgable and will to help to make it right. Followed up as desired and did it correctly. More

Regina was excellent. Complete communication from the start, no surprises. Kept us informed and helped us set up following appointments. It was Excellent service all around start, no surprises. Kept us informed and helped us set up following appointments. It was Excellent service all around More

Regina is professional, friendly, and very efficient. She explained all the steps of maintenance being done on my vehicle. I am very happy with the service received today! explained all the steps of maintenance being done on my vehicle. I am very happy with the service received today! More

Very helpful and made the whole process quick and easy. Janyll made the transaction very smooth and the whole team at Mercedes was very detailed to ensure the car was delivered perfect Janyll made the transaction very smooth and the whole team at Mercedes was very detailed to ensure the car was delivered perfect More

Carmen wad very kind, and patient with us. She helped us a lot to pick a car and she never show us that is was bothered in any way. She also took her time to make sure our car was in top shape before we too a lot to pick a car and she never show us that is was bothered in any way. She also took her time to make sure our car was in top shape before we took it home. More

After having purchased three vehicles and being customers of Mercedes Benz of Cutler Bay for over a decade, we are very disappointed at the level of service we have received recently. One of the vehicles of Mercedes Benz of Cutler Bay for over a decade, we are very disappointed at the level of service we have received recently. One of the vehicles that was purchased from this dealership accelerated by itself on the highway without decelerating , endangering the lives of the driver and the occupants of the surrounding vehicles. Luckily the person driving reacted quickly and was able to maneuver the car to the side of the road, avoiding an incident. This is a vehicle that is under three years old and is still under the manufacturers warranty. We were told to bring the car in without an appointment due to nature of what had happened. The following day when calling for an update on the status of the car, we are being told that it will be several days before they can even look at it. This is a situation that could have resulted in serious injury or worse and is not being handled with any sense of urgency or seriousness. Again this is very disappointing and not how long time customers should be treated. - Ramon Cernuda More

Regina is fantastic, courteous, friendly knowledgeable and always keeping you up to date on your vehicles process. She is absolutely 10 stars 🌟. At the dealership I was able to work and get my things don and always keeping you up to date on your vehicles process. She is absolutely 10 stars 🌟. At the dealership I was able to work and get my things done without any hassles. Had a cube to sit, WiFi , coffee, yea, cookies can’t beat it. Great experience and worth the trip from Doral. More