Mercedes-Benz of Cutler Bay

My service representative was José Henriquez. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. More

I took my car for service last week within 10 months of having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was b having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was being inspected and the diagnosis of the tires. I leased my 2023 C300 on February 2024 with 7,964 miles on the car which had been used as a Demo. The only thing I'm not very happy with is the conditions that the tires are in and that the car was leased without replacing the tires or giving me a credit for them. Per the diagnostic test, the tires are already past the half of their lifetime and my lease is for 48 months. I've had the car for less than 1 year and I'm looking at having to replace the tires in probably less than 2 years of having the car. Had I known this at the time of leasing the car, I would not have done it. I'm not vey happy with the service I received during the lease. My rating on the 5 stars is solely for the service I received last week. More

I have been servicing all my vehicle at Mercedes-Benz of Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, mak Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, making every visit a pleasant one More

Last Saturday, my wife was driving the GLE 350 and the front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours a front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours and took it to them and they took care of everything couldn’t ask for a better service in my life.. More

I am very pleased with my experience at Mercedes Benz and with my sales rep Brandon & Marcos . This is the second vehicle I have purchased from Mercedes Benz of Cutler Bay. The process is always smooth and t with my sales rep Brandon & Marcos . This is the second vehicle I have purchased from Mercedes Benz of Cutler Bay. The process is always smooth and they were transparent about everything. I will always highly recommend Brandon & Marcos at Mercedes Benz of Cutler Bay! More

Can’t thank Eric and the entire team at Mercedes of Cutler Bay enough for the PHENOMENAL service I received today. Eric was sincere, professional and knowledgeable. The whole car purchasing experience Cutler Bay enough for the PHENOMENAL service I received today. Eric was sincere, professional and knowledgeable. The whole car purchasing experience was completely smooth from start to finish. I couldn’t be happier with my purchase! Thank you!!!! More

I recently switched dealers to service my car. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. My car was serviced within time frame- super quick and efficient! They recently checked in on me to ensure everything was running smoothly. David Appleton and Luis Gutierrez know how to run a dealership! More

I have bought several Mercedes-Benz throughout my life in different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose He different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose Henriquez and all your co-workers, for being so professionals. You guys always exceed my expectations More

The staff at the service department was magnificent. I had to go in to perform some warranty work. The service department was packed with customers and it was the Thanksgiving holiday week. I never felt I had to go in to perform some warranty work. The service department was packed with customers and it was the Thanksgiving holiday week. I never felt rushed and the James my service rep was so kind and helpful. Great service even when swamped. More

⭐⭐⭐⭐⭐ I recently leased a car from Mercedes of Cutler Bay and the experience was outstanding! Janyll, my sales rep, was incredibly knowledgeable and patient throughout the process. She took the time to a Bay and the experience was outstanding! Janyll, my sales rep, was incredibly knowledgeable and patient throughout the process. She took the time to answer all my questions and made sure I felt confident in my decision. Her professionalism and attention to detail truly set her apart. Rene Sanchez in the finance department was equally impressive. He walked me through all the financing options clearly and made the paperwork process smooth and stress-free. Rene’s expertise and friendly demeanor made the final steps of the lease feel seamless. Together, Janyll and Rene made this the best car-leasing experience I’ve ever had. I highly recommend them to anyone looking for exceptional service and experience. More