Mercedes-Benz of Cutler Bay

This dealer provided me with a great purchase experience and now with a pleasant satisfaction on the repair of my SUV. From the receptionist to the General Manager, they make you feel confortable and atten and now with a pleasant satisfaction on the repair of my SUV. From the receptionist to the General Manager, they make you feel confortable and attended at all times. I have recommended this dealer to co-workers and as a matter of fact, one of them went to purchase an SUV. The time I spent at the dealer working with the sale person, the financing, and now with the service representative has made this dealer my prefer of all Mercedes Benz dealer on town. More

Great experience. After being on the market for a CPO car for about two months, I decided to give Mercedes of Cutler Bay a try. My father had recently purchased a few cars from them and recommended I go see for about two months, I decided to give Mercedes of Cutler Bay a try. My father had recently purchased a few cars from them and recommended I go see Augie. The experience was quick and pleasant. I bought a car the same day. It was a relief to finally be treated with respect and great service (I had been looking for an Audi throughout South Florida, but was being treated like a "dumb woman" at all the Audi dealerships, which did not make me very happy). Augie was very friendly and polite and straight to the point. He showed me the cars I was interested in and I test drove the one I liked. He worked out the numbers with the finance department and we were done. A quick and painless process. Side note- I was not feeling very well the day of the purchase and the staff was very quick to get me beverages and snacks to help with my light headed-ness. Very impressed with their response to the situation. What impressed me even more was that after I bought the car, the great service continued. I left the car I had driven to the dealership in their garage. When I called Augie a few days later, he had the car towed to my house all the way in Miami Lakes, which is over a 20 mile drive! Also, a month after the purchase, I noticed a crack in the wood. I called up Augie and he had the part ready in a few days. I went into the service department and had the piece changed within the hour. Augie has come through with all the promises he made when I bought the car. So far, all my experiences with the different departments (Sales, finance, service...) at Mercedes of Cutler Bay have been great. I highly recommend this dealership if you desire high quality service. More

Very good customer service, professional, and courteous. I enjoyed the experience, even though it was during a period that I was very, very busy and my needs kept changing. Impressed with the follow throug I enjoyed the experience, even though it was during a period that I was very, very busy and my needs kept changing. Impressed with the follow through and flexibility of sales person. Negotiations were pleasant, especially since I am a woman and negotiating a vehicle transaction is usually not high on a woman's list of fun things to do. More

Had a great experience, the atmosphere was very relax, I did not feel pressure at any moment,Augie was excellent, very professional,we got a great deal. I would come back again and recommend both Augie and did not feel pressure at any moment,Augie was excellent, very professional,we got a great deal. I would come back again and recommend both Augie and Mercedes of Cutler Bay. ................................................................................................................. More

My first visit I was greeted by the receptionist with a warm and inviting smile I was then introduced to Ewer with the same deameanor approachable, friendly and very well informed about his product line.. warm and inviting smile I was then introduced to Ewer with the same deameanor approachable, friendly and very well informed about his product line.. He took the time to show us the vehicle we were interested in and all the options available...worked with us on the numbers. we had other interest to pursue so we told Ewer and he was very gracious and respectful in giving the time to weigh our options...We left the facilty feeling quite comfortable and not agressivley taken advantage of... Customer Relations Called to follow up on our experience...And Ewer called to follow up with our search...all very timely and agreeble. We returned on 4/26/10 to consider leasing the E350 2010... Ewer worked with us and according to our budget and our needs He was able to satisfy both. Overall we left there feeling as though we had known Ewer forever as a trusted friend. Customer Services through out any industry should take a page out of his book to actually know how to treat their potential clients... Well done Ewer. More

Eric the service technician is always available and very informative. He takes the time to explain what is being done and why. He is excellent! Mark had helped me tremendously with the alignment and ba informative. He takes the time to explain what is being done and why. He is excellent! Mark had helped me tremendously with the alignment and balancing of my tires which I had purchased at another dealership, my mistake, I should have come here first. I am very satisfied with the excellent work done. Frank, the service advisor is always prompt and courtious. He is very paitent with all my questions, and last minute appointments. This Cutler Bay dealership really understand customer service at every level. I will continue to both service and shop for new vehicles here! More

From the moment I walked in I was treated with the finest of customer service. The staff took the time to find out what I was really looking for and they were able to show me a couple vehicles that were ide of customer service. The staff took the time to find out what I was really looking for and they were able to show me a couple vehicles that were ideal. It was a great experience and when I'm ready to purchase another Mercedes I will surely purchase it from this dealership. More

Fabulous customer service, Carmen is the best they have! I previously owned a BMW and was going to purchase another one but after driving the CLS 550 and the wonderful attention that I received. I was sold. I previously owned a BMW and was going to purchase another one but after driving the CLS 550 and the wonderful attention that I received. I was sold. The transaction was very easy even though I paid cash and told the dealership on very short notice that I was going to take the car, it was ready when I arrived. Thanks again to Carmen and all the dedicated associates of Mercedes of Cutler Bay More

Very professional staff, very friendly and knowledgeable. Pleasure to do business with the Service staff. Always available for questions or concerns. Worth the drive out to their location. Dealership always Pleasure to do business with the Service staff. Always available for questions or concerns. Worth the drive out to their location. Dealership always looks impecable with a great selection of M. Benz products. More