Mercedes-Benz of Cutler Bay

I am a very demanding consumer, yet; I have rated the experience of purchasing my E550 coupe great in every category, because to rate it any less would be unjust. I was treated with respect and rendered experience of purchasing my E550 coupe great in every category, because to rate it any less would be unjust. I was treated with respect and rendered every courtesy from the moment I walked in the dealership from everyone with whom I came in contact. My car was ordered to my specifications from the factory. This was the eighth time that I have purchased a new "high end" model and/or brand and it was very far above and beyond all my other experiences and my best expectations. My Sales Consultant at Cutler Bay, Carmen Arrazola, could not have done anything better to improve her overall performance with the complete transaction. Likewise, her manager Fernando Lopez. It was such a satisfactory experience that I came back a month later for my ninth experience; to purchase a GLK350 for my daughter from the same team. More

I was recomended to speak with Angel by a friend of mine who perchased 2 Mercedes Benz from him recently. Angel was very polite, knowledgable and freindly and also made sure to make me feel no presure in p who perchased 2 Mercedes Benz from him recently. Angel was very polite, knowledgable and freindly and also made sure to make me feel no presure in purchasing my new car while working with my needs as a consumer. I will defenetly come back again and recomend Angel as well as the drealership to my family and friends. Ramani Nicola More

Excellent service. Impeccable location, knowledgeable and friendly sales and finance staff, no one was pushy or tried to be slick - it was a very pleasant experience from beginning to end. We knew to expect friendly sales and finance staff, no one was pushy or tried to be slick - it was a very pleasant experience from beginning to end. We knew to expect excellent service from Mercedes Benz, but Mercedes Benz of Cutler Bay surpassed any expectations we had coming in. More

Living over 250 miles away, I had to really rely on the Living over 250 miles away, I had to really rely on the dealers description of the 2009 SL 550 I was purchasing. Angel, was very happy to send extra Living over 250 miles away, I had to really rely on the dealers description of the 2009 SL 550 I was purchasing. Angel, was very happy to send extra pictures, and described the vehicle in great and very accurate detail. Upon getting home, I was changing the wheels on the vehicle to chrome and discovered a fault in one tire. This tire had only approx. 300 miles on it, but the inside wall was bubbled out near the rim. Upon advising the dealer of this circumstance, they elected to pay for me getting a new replacement tire. I believe this was the right thing to do, but the way they handled it made a bad situation a very positive one for me. I will be using this dealer again, even though we are many miles apart. C. Gaulien More

Emily Burton is one of the most professional and flexible sales people we have ever met. She was able to sell my family two cars and get us out of two previous bad deals with other dealerships. We will most sales people we have ever met. She was able to sell my family two cars and get us out of two previous bad deals with other dealerships. We will most likely be back to purchase the 3rd and 4th Mercedes. She never gives up and is always willing to meet all of your needs. I highly recommend her for anyone who is in the market for a new or used vehicle. She won't disappoint you! The Baio Family. More

Despite having some pre-sale reservations, Mr. Lopez-Varela and Ms Burton made my shopping experience an outstanding one. The deal was made in record time and I was very satisfied overall. I will Lopez-Varela and Ms Burton made my shopping experience an outstanding one. The deal was made in record time and I was very satisfied overall. I will strongly encourage my friends and collegues to purchase or lease their next car at Mercedes Benz of Cutler Bay. More

The reason I rate this Mercedes-Benz Dealer a 5 across the board is because Carlos Sgroi is an extremely helpful sales consultant and made my dream of owning a Mercedes-Benz possible. I will surely come the board is because Carlos Sgroi is an extremely helpful sales consultant and made my dream of owning a Mercedes-Benz possible. I will surely come back to this dealer to lease another Mercedes-Benz with Carlos Sgroi because he made my Mercedes-Benz experience a stress-free and memorable experience. More

I have been buying cars from Carlos for the past 8 years, when I heard he started at Mercedes I was happy to finally switch into a E350. Carlos as always treated me with honesty and courtesy, will continue t when I heard he started at Mercedes I was happy to finally switch into a E350. Carlos as always treated me with honesty and courtesy, will continue to send him my family and friends when they are interested in getting a new car. Also, the staff is great, his mgr Herminio came out to welcome me. Dealer is beautiful. Gracias Carlos. More

Oliver Ortiz was my sales rep at Mercedes Benz Cutler Bay, I must say that I was very impressed by the professionalism and outstanding customer service I received. He definitely fits the high Standards t Bay, I must say that I was very impressed by the professionalism and outstanding customer service I received. He definitely fits the high Standards that customers expect to receive when purchasing a Mercedes Benz. It has been a pleasure doing business with Mercedes Benz Cutler Bay. More

From the moment I walked into the dealership I was greeted with professionalism and this co continued thruout the sales process. I would recommend this dealership and Sergio Serrano for any prospecti greeted with professionalism and this co continued thruout the sales process. I would recommend this dealership and Sergio Serrano for any prospective buyer looking to purchase a Mercedes Benz. Thank you again Cutler Bay! More