Mercedes-Benz of Cutler Bay

Two and half years ago we came to Mercedes-Benz of Cutler Bay. They had just opened a month earlier. Back then we dealt with a very professional sales specialist named Ewer Aguiar who asked us some relative Bay. They had just opened a month earlier. Back then we dealt with a very professional sales specialist named Ewer Aguiar who asked us some relative questions as to what type of vehicles we were looking for, leasing comparisons,etc. We just felt very confortable dealing with him. Not only did I get from him a Mercedes-Benz; I got two! One for my wife and another for myself. His sales approach and demeanor is out of this world. Earlier this month Mercedes-Benz had a promotion that thay would waive up to 3 lease payments in order to get us into a new lease. My ML350 had just 3 lease payments remaining. My wife and I did not hesitate and took advantage of this opportunity and paid Ewer a visit on Friday, May 13th. We got there past 7:30PM and he welcomed us despite the dealership actually closing at 8:00PM. We worked out a lease with Guisseppe, one of the Business Managers and were out in approximately 2 hours with a brand new C300. We've been recommending MB of Cutler Bay to our friends. We want them to experience what we've have experienced: ultimate professionalism, knowledgeable staff and overall satisfaction. More

I actually came into the dealership to purchase a new C300. When my husband and I arrived to the property we were welcome by a pleasant young receptionist, which was very polite. She introduced use to C300. When my husband and I arrived to the property we were welcome by a pleasant young receptionist, which was very polite. She introduced use to Augie, who I immediately felt having a good connect with. He asked me some questions about my needs and then took us to a adjacent garage with new models. We selected a new C 300 and test drove the car. The test drive was nice, as I was able to take the car on the highway, as well as through the city. Augie noticed that I was not very excited about this car as I own an SUV. He suggested to test drive an ML and wow...what a difference. I felt much more secure and comfortable in this car. However the price of a new ML fully load was a bit out of my budget expectation. Augie mentioned to me not to worry and should me an ML model that just came in and was going to be Pre-certified. We looked at this care and agreed to make a deal. I came back the following weekend and Augie showed me another used ML with more options and less milage, which seem to suit me better. I test drove the car and fell in love with it. It is a 2009 ML fully loaded. Augie was the mediator during the deal negotiations and the experience was pleasant. Hugo Sanchez was the business manager who completed the paper work for us and walked us through other options of protection. This process was easy and a non pressure upsell strategy by the dealership. Today I picked up the car after it was pre-certified and detailed. The car seems to be like new and even still smells like it just cam out of the factory. Thanks to Augie's professionalism and excellent customer service, we had a great experience. Plus we much have met 6 or 7 other people at the dealership and everybody was very courteous. A delightful experience. More

I am very pleased with my experience with this dealership. Everyone was very helpful. In particular, I have to stress how great Daniel Baster is. He is very detailed, honest, informative and just dealership. Everyone was very helpful. In particular, I have to stress how great Daniel Baster is. He is very detailed, honest, informative and just an absolute pleasure to deal with. I would highly recommend him to everyone. More

I was interested in purchasing a pre owned Mercedez Benz . As I began shopping I was alarmed at the condition and history of the cars that I was finding on the local internet listings . As I plan on keeping . As I began shopping I was alarmed at the condition and history of the cars that I was finding on the local internet listings . As I plan on keeping the car for many years, I wanted to shop with confidence of my future purchase . I decided that the best quality car would come from a Mercedes Benz dealership . I drove to Cutler Bay Mercedes Benz and was introduced to Angel Piloto - sales and Fernando Lopez - GM . I did not see anything in thier current inventory so I described to Angel what I was looking for. He said that when something came in he would call me immediately . Well 10 days later Angel called me early on a Monday morning and said that he had just received a beautiful 2006 CLK350 in trade on Saturday night. He then described the car to me . It was exactly what I was looking for. We then haggled a little bit until we agreed upon a fair price . I bought it over the phone site unseen. The car is everything and more from what Angel had described . I drove back to the dealership, all paperwork was ready and finished up the deal with Hugo in Finance. Ruben - Shop Manager also introduced himself and gave me his number if I had any questions . Absolutely top of the line car buying experience, Shop with confidence, these folks are the real deal ! More

I was greeted with a smile and a hand shack there for i I was greeted with a smile and a hand shack there for i felt comfortable. I was offered drinks a tour around facility and i felt right at home. I w I was greeted with a smile and a hand shack there for i felt comfortable. I was offered drinks a tour around facility and i felt right at home. I was not pressured to buy anything that gave me the opportunity to think of what I want to do,make a purchase or not but i was please with the whole process. More

This is one of the best dealers I have ever been to. The client is treated as a special person. The sale of a car goes very smoothly and easy rather than being an anxious experience. The main reason for my client is treated as a special person. The sale of a car goes very smoothly and easy rather than being an anxious experience. The main reason for my rating is great customer service and accountability. A highlight of their services, at the end of your purchase, the Executive of the dealer comes to greet you and shake hands for your business. Impressive. More

The fist time I called the dealership I was guided by Toni Gonzalez the sales coordinator. She was very polite and helpful. She forwarded my inquiry about a C63 AMG to Carlos Escobar who became my sales Toni Gonzalez the sales coordinator. She was very polite and helpful. She forwarded my inquiry about a C63 AMG to Carlos Escobar who became my sales consultant for the entire duration. He was very accommodating. Carlos showed us around the dealership, offered us refreshments and snacks during the process. He was a very straight forward sales consultant which I like. In fact, the very reason why I chose to go to Cutler Bay was because of the effort Carlos showed when I first spoke to him on the phone: He said he would make a quick video of the car. I didn't realize i was going to be receiving it about 10 minutes later! None of the other sales consultants in any of the other MB branches did that. That impressed me so I felt this dealership deserved my business. In the process I also worked with Fernando Lopez-Varela who was very patient when working out the numbers with me and perhaps the roped me into the purchase. Thank you. Giuseppe Todisco was the finance manager that we worked with on the purchase. His help was the icing on the cake in the experience. He helped tremendously in customizing He, just like all other members of the staff were patient and very helpful. Thank you. Herminio Perez is the general sales manager whom we had the pleasure of meeting before finally driving off! My experience was awesome! The entire process was very smooth, as good as anyone could expect. Everyone was always friendly, I suppose that's one of the attractive things about dealing with a family owned dealer, they treat their customer's more on a personal level. A big thanks goes to everyone for making this experience a very satisfying one! I will definitely recommend them and I will definitely be giving them more of my business in the future! More

The service and the personel were great. I was not intending to purchase a mercedes, but after driving one and checking out the feature i ws convinced it was a great vehicle. the staffs very helpful , intending to purchase a mercedes, but after driving one and checking out the feature i ws convinced it was a great vehicle. the staffs very helpful , kind, adn freindly. The sale rep carlos Sgroi was excellent and very helpful. I would highly recommend this dealorship to friends an family. More

It was the best experience I have ever had at a car dealership bar none. I would call it exceptional! From the moment I arrived and was greeted, met the sales consultant, then the finance manager and, dealership bar none. I would call it exceptional! From the moment I arrived and was greeted, met the sales consultant, then the finance manager and, later, my service advisor they made you feel like you were family. More