Mercedes-Benz of Cutler Bay

My experience was great Augustin Canamero was very attentive and followed through with everything we agreed upon.Iwould go back and I would definitely recommend a family member or friend. I experinced attentive and followed through with everything we agreed upon.Iwould go back and I would definitely recommend a family member or friend. I experinced top rate customer service. More

I can't say enough about Carlos Fernandez and Robert Damas. The are fantastic. They are aware of the needs of the customer and will go out of their way to accommodate. I have been extremely pleased e Damas. The are fantastic. They are aware of the needs of the customer and will go out of their way to accommodate. I have been extremely pleased each time I have had to use the services. Rosemarie Stanford, Pinecrest More

The employee was very helpful, showed me the prices for the type of service i needed. Called to inform me of any additional issues with my car. Was very helpful and will call him in the future for any oth the type of service i needed. Called to inform me of any additional issues with my car. Was very helpful and will call him in the future for any other service issues with my vehicle More

Good service and friendly. I would recommend to my friends and family who owned a MB; The locaton is great and service is fast; good job friends and family who owned a MB; The locaton is great and service is fast; good job More

My husband ( Tom the bee/honey guy ) found my mercedes on line.It looked gorgeous so he started working with Augie. I was a little skeptical at first about doing a deal of this large amount of money over the line.It looked gorgeous so he started working with Augie. I was a little skeptical at first about doing a deal of this large amount of money over the phone but Augie was perfect in his method so we drove from Cape Coral to Cutler Bay not knowing if i would like the car. I had told Tom i was not going to buy the car if i did not like it. Augie met us and instantly i was impressed he is a consummate professional, real easy to talk with just a pleasure to deal with. I bought the ML 350 4 matic so glad i did. It is a pleasure to drive. To summarize: Mercedes of Cutler Bay is a first class company.There is a saying in our business it goes like this:" a company is only as good as the people that represent it" Mercedes of Cutler Bay certainly deserves a 5 star rating because of the service they provide ,the sales associates ( Augie in particular ) and all the people that make this company what it is. Keep up the good work! Honey Isham Prudential Florida Realty Cape Coral Florida More

Sales reps were very professional and efficient. Ewer also had great follow-through. I like that he had much autonomy throughout the process. No meetings with manager every 5 min. He put package toget also had great follow-through. I like that he had much autonomy throughout the process. No meetings with manager every 5 min. He put package together himself. This made me feel he was trustworthy. More

Excellent Buying experience.  The staff is very professional, friendly and courteous. I highly recommend doing business at Cutler Bay.  Ewer Aguiar as always provided us with superb support and ser professional, friendly and courteous. I highly recommend doing business at Cutler Bay.  Ewer Aguiar as always provided us with superb support and service, he is true professional. We were extremely happy with the choices and selection And look forward to continue to do Bussiness with you all In the future. More

We have been working with MB of Cutler Bay since they opened. First they provided superb service of our 2000 E430 which had been purchased in Virginia. We later purchased a new 2010 E350 sedan from the opened. First they provided superb service of our 2000 E430 which had been purchased in Virginia. We later purchased a new 2010 E350 sedan from them. The price was very good and there were no hidden additional contract costs. They have always serviced both vehicles very quickly and the cars are always completely cleaned when we pick them up. The waiting area is excellent for short waits and includes gourmet coffee and beverages. If it is longer, they promptly drive us home and come pick us up when the service is completed. Even their drivers are fully professional. The entire facility is exceptionally clean. I went into the service bay to look at a wheel once and did not even see oil on the immaculate floors. The service technicians were all in clean uniforms and were well groomed and very courteous. We have had two service advisers, Frank and Robert, and both of them could not be nicer to work with. Recently they replaced a faulty battery under warranty for free even though they could have chosen to charge me. That says a lot to me about their concern for customer satisfaction. In 2020 we will be back to purchase our next new "E" from them! More

I went to Cutler Bay to look for a certain car. The sales rep there was able to put me in the exact car that I was looking for in a friendly and expeditious manner. I was very pleased with all of the sales rep there was able to put me in the exact car that I was looking for in a friendly and expeditious manner. I was very pleased with all of the staff during my visit. Great Experience. More