Mercedes-Benz of Cutler Bay

Zuzell Murguido, Amazing professional.Excellent people Zuzell Murguido, Amazing professional.Excellent people skills. Everything was absolutely clear since the beginning. Knowledgeable. Unlike others she Zuzell Murguido, Amazing professional.Excellent people skills. Everything was absolutely clear since the beginning. Knowledgeable. Unlike others she returns messages almost immediately. She changed the opinion I had about the brand and about the dealer. Although it was a typical overpriced MB repair, Zuzell made me feel comfortable and confident and thanks to her I did not take the vehicle someplace else. She was extremely polite as was everybody else. More

I would like to take this opportunity to express my heartfelt thanks for the treatment provided to me before and after leasing my very first Mercedes Benz. I believe that expressing appreciation for a heartfelt thanks for the treatment provided to me before and after leasing my very first Mercedes Benz. I believe that expressing appreciation for a job well done encourages a repeat performance and your Sales Representative ALEX GONZALEZ has been without a doubt the most professional sales representative I have dealt with in my life, as you know there are other options and varieties of vehicles, however; since the very first day we walked in your building, his role at making our decision so much easier because of the “EXCELLENT” customer service he provided, I was looking for an specific color and he was extremely helpful in getting the deal done no matter how difficult it seemed to be, he always kept us aware of the process either by phone or via email and even now that we had the car for about two weeks he is still calling us to make sure we are happy with car. We would definitely recommend Alex Gonzalez and this dealership to friends and family and will certainly consider buying from them in the future. Great experience!! More

Excellent service! Robert kept me in the loop 100% of the time. Addfitionally, when you get a loner car (as I did), it cuts the anxiety of being without transportation while waiting for your car. Robert Dama time. Addfitionally, when you get a loner car (as I did), it cuts the anxiety of being without transportation while waiting for your car. Robert Damas is very good at what he does... More

Adam Littman and the service team is the reason I keep on coming back to Mercedes-Benz of Cutler Bay. I always get the most efficient and courteous service from the moment I set up my appointment, to the mo coming back to Mercedes-Benz of Cutler Bay. I always get the most efficient and courteous service from the moment I set up my appointment, to the moment they return the car and hand me back my key. My maintenance records are thoroughly reviewed in order to keep my vehicle in the best condition, as recommended by the manufacturer. Adam is very clear on his explanations regarding the procedures that apply, the price estimate and the time when my car should be ready for pick-up. He also keeps me up to date during the maintenance/repair procedure in regards to checking problems and additional repairs that may be needed. I have no complaints since I always get First Class Service. More

We took our 2008 C300 in for service at 0700 this morning and from the initial contact at the drop off, the service staff was prompt,courteous,professional and friendly. Our service advisor, Ramon Moreno, co and from the initial contact at the drop off, the service staff was prompt,courteous,professional and friendly. Our service advisor, Ramon Moreno, consistently renders the best customer service. Ramon is knowledgeable and efficient, and his attitude and professional demeanor put you at ease in knowing that your car will be serviced right the first time. Deciding to purchase our next vehicle from Mercedes Benz of Cutler Bay will be made easier because of the excellent service. More

What a great experience...nothing like all the other agencies and brokers. These guys bent over backwards to make this deal happen with the exact car I wanted at a great price. Thank you and I will al agencies and brokers. These guys bent over backwards to make this deal happen with the exact car I wanted at a great price. Thank you and I will always go back to you and I suggest all do the same. More

I was looking for a specific used Mercedes and Cutler Bay had it. Hector and I communicated many times over the phone and by email - he was extremely helpful in getting the deal done from a distance. My h had it. Hector and I communicated many times over the phone and by email - he was extremely helpful in getting the deal done from a distance. My husband and I drove across the state to get the car and were treated extremely well by Ewar, Hector and the rest of the staff during our visit. I would definitely recommend this dealership to friends and family and will certainly consider buying from them in the future. Great facility and Great staff. More

The ratings for the criteria reflect Mr. Todisco's attentiveness, professionalism and knowledge throughout our visit. He gave us an overview of the dealership and the product. After listening to what attentiveness, professionalism and knowledge throughout our visit. He gave us an overview of the dealership and the product. After listening to what we wanted he not only explained the difference of leasing vs buying but he introduced to Carlos Escobar who followed up on Mr. Todisco's vehicle suggestions. Carlos was well mannered and knew his product line. Once we chose a vehicle Mr. Todisco expertly and efficiently handled the financing piece of the transaction and we drove off the lot with a Mercedes-Benz vehicle. Without question this was the best car buying experience. Stephen P. Santiago More

Originally I went to just look out of curiousity. Mr. Aguiar greeted me and showed me around. The initial perception of Ewer was very friendly and knowledgeable. He helped me narrow down my potential c Aguiar greeted me and showed me around. The initial perception of Ewer was very friendly and knowledgeable. He helped me narrow down my potential choices. Without haggeling we agreed on a price and now I am a proud owner of a beautiful Mercedes Benz. My overall experience was awesome. More

Outstanding professional seemless sale of a preowned vehicle. Carmen and Hugo made my purchase and financing so easy. Very prompt and courteous people. Thanks for everything. Mark vehicle. Carmen and Hugo made my purchase and financing so easy. Very prompt and courteous people. Thanks for everything. Mark More