Mercedes-Benz of Cutler Bay

Customer Fudge I have been dealing with Mercedes of curler Bay for a few years now it is always a great experience. They make things easy & quick. My sales guy Charl I have been dealing with Mercedes of curler Bay for a few years now it is always a great experience. They make things easy & quick. My sales guy Charlie went above & beyond what he had to do even getting me a rebate on my new tires. The rental car sales guys was also a highlight of my day. I did not have a lot of time and they ensured they got me in & out. A job well done. More

As this being our first time Mercedes Benz experience, from start to finish we were very impressed and pleased with the entire staff at Mercedes Benz of Cutler Bay. We would especially like to acknowledge from start to finish we were very impressed and pleased with the entire staff at Mercedes Benz of Cutler Bay. We would especially like to acknowledge Eduardo Castillo, our Sales & Leasing Consultant and Jose Castillo, our Service Advisor who both took care of our every need, making us feel relaxed, comfortable and secure about our purchase. The professionalism and the amount of attention provided to a new customer such as ourselves speaks volumes to the entire organization and to us as truly valued clients. This is a reminder to all that there are good people who do great things on multiple levels that stand behind their product and believe in what they are doing and treating the customer the way they would expect to be treated! More

Mr. Ruben Abreu provided exceptional service which I would definetely rate a 10 out of 10. Communicated with me on a regular basis on the progress on my vehicle and definetely made sure I left as a sati would definetely rate a 10 out of 10. Communicated with me on a regular basis on the progress on my vehicle and definetely made sure I left as a satisfied customer. I did and would not hesitate to recommend MB Cutler Bay to anybody. More

I came into Mercedes Benz of Cutler Bay interested in trading in my car for the New 2014 CLA 250. I was greeted by the nice girls at the front desk who then directed me to Sales Rep Jose Alfonso, who the trading in my car for the New 2014 CLA 250. I was greeted by the nice girls at the front desk who then directed me to Sales Rep Jose Alfonso, who then asked me my interest and quickly took me up stairs to see the vehicle. After being blown away by the car I was even more blown away with how quickly and efficiently Mr. Alfonso worked on my used car appraisal and financial information on the new car I purchased. I had come into the dealer with a CARMAX appraisal and Mr. Alfonso spoke to his manager and got the dealer to match the appraisal which I was super content with, As For price Mr. Alfonso worked a deal I could not refuse not only did I Leave the dealership with the car I had my eyes on for months! but with great payments, a lease maintenance package and the proud owner of my first Mercedes Benz! I can't be happier with the Car or the dealership! I will surely reccomend Mercedes Of Cutler Bay to anyone seeking a new car and point them to Mr. Alfonso as he was a great help! Sincerely, A Happy Customer. Gilberto Sosa More

Mr. Castano showed great patience and courtesy throughout the process of showing various vehicles within the parameters I had set, and negotiations were most efficient and businesslike. Mr. Sanchez was jus the process of showing various vehicles within the parameters I had set, and negotiations were most efficient and businesslike. Mr. Sanchez was just as courteous and businesslike, and the entire process was made pleasurable. I will not hesitate to recommend your dealership to others. Congratulations on having such amazing people to take care of your business. More

As a first time Mercedes-Benz customer I am glad that Ewer Aguiar was my salesperson. Ewer is commended for the polite concern he showed by calming my fear of making a deal and for the patient attitude Ewer Aguiar was my salesperson. Ewer is commended for the polite concern he showed by calming my fear of making a deal and for the patient attitude he maintained while answering my gazillion questions. And when I finally made a decision Ewer made sure I was comfortable with my choice while never applying the pressure usually felt when attempting to purchase a care. Most noteworthy is the fact that my Mercedes-Benz experience car was like no other dealership I ever encountered or imagined. The ambiance conveyed by the staff and the facility suggests a conscientious concern for people and detail. Thanks for making buying a Mercedes-Benz a joy. More

first I called the dealership and spoke to Angel Piloto who was extremely proper and enthusiastic about helping obtain the perfect car for me. Once I arrived at the dealership Angel Piloto greeted me and t who was extremely proper and enthusiastic about helping obtain the perfect car for me. Once I arrived at the dealership Angel Piloto greeted me and took care of me from beginning to end. I can say that from now on I found the dealership and the sales person that will be taking care of me for many years to come. More

I have been help and appreciate the care that the dealer personal and sales representative had with me. Hope we keep doing business. Thank You for all. personal and sales representative had with me. Hope we keep doing business. Thank You for all. More

Overall service was great. Car was not washed as usual. Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable More

The first reason why you purchase a Mercedes Benz or an The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a prop The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a proper customer service at all times. Sadly that does not happen at your service department. I've purchased 3 Mercedes Benz up until now and every time I have been at your service department I've left very upset and disappointed. At the beginning I thought that maybe I just met that one person at a bad day and gave it several other tries but there was no improvement from anybody. They have acted rudely, disrespectfully, and very patronizing. Honestly it's very sad that a respected company such as Mercedes Benz counts on your service department to keep their customers happy and coming back. Here are some tips. never judge by the appearances, you might be surprised; if you say to a costumer that you'll return his call or notify when the car is ready, please DO so; never act like you are better than your costumers and that you'll always have that job regardless of how you treat them; please apologize when you make a mistake, it's only fair; always remember your costumers are spending a ton of money to get what they deserve; and please, please, please, we don't care about your feud with the Coral Gables dealer, it's not ethic that we see or hear how you worry more about passing the ball to one another instead of trying to get our issues solved, after all, you all respond to Mercedes Benz. I really hope you improve when it comes to customer service for the sake of MB's good name and reputation, regardless I'm not going back to your dealer even if you were the last MB dealer on earth. I hope Coral Gables knows how to treat their customers right. More