Mercedes-Benz of Cutler Bay

Great experience Showed up for my appointment. Taken right away. Got car back at the time they said it would be ready. It was a pleasent experience. Showed up for my appointment. Taken right away. Got car back at the time they said it would be ready. It was a pleasent experience. More

Purchase/Lease a new vehicle My experience with Fernando and Ewer was exceptional. Ewer helped me to not "settle" for just any color. Fernando and Ewer located the exact vehicle I My experience with Fernando and Ewer was exceptional. Ewer helped me to not "settle" for just any color. Fernando and Ewer located the exact vehicle I wanted and I had it delivered as promised. At the time of delivery, Maria was extremely patient and explained every little thing on the car, she was great! More

Ewer A Great service! They tried a lot to get me the car I wanted! Very very very happy with the service!!! Would definitely recommend dealership!!!! In lov Great service! They tried a lot to get me the car I wanted! Very very very happy with the service!!! Would definitely recommend dealership!!!! In love with my car More

Great experience I had been considering the purchase of a used Mercedes Benz Sprinter Cargo Van, I live in Naples, Florida and searched around this area without succes I had been considering the purchase of a used Mercedes Benz Sprinter Cargo Van, I live in Naples, Florida and searched around this area without success; not what I wanted and high prices. I decided to go to Miami and visited Mercedes Benz of Cutler Bay. I met Sprinter Sales Representative Felipe Canales who asked me a few questions about my needs, then showed me what I really needed and proceeded to find in the Cargo Van inventory what would suit my need. Price, financing and a professional staff allowed me to purchase a brand new vehicle for less of what I thought I would have pay. Then, Sales Director Fernando Lopez provided the finishing touch with the perfect incentives. I dove back to Naples the same day in my new Sprinter. All I can say is, "You made my day". Thank you so much! Hector Cruz More

Excellent service ! Love this service Dept. It is completely trouble free. Made my appointment online. Got there and everything went without any glitches. Got my loan ! Love this service Dept. It is completely trouble free. Made my appointment online. Got there and everything went without any glitches. Got my loaner. Car was ready when promised. Doesn't get any better than this. More

Exceeded my expectations! Best dealer I've ever dealt with. Everyone is very professional, ready to assist, and the building itself is very nice too. It truly was a pleaure pur Best dealer I've ever dealt with. Everyone is very professional, ready to assist, and the building itself is very nice too. It truly was a pleaure purchasing my used car from Ewer Aguiar. Not your typical sales consultant and very thorogh at following through with everything. They truly stand out from the rest! More

Superior customer service My experience at Mercedes Cutler Bay was by far the most pleasant car buying experience I've ever had. My salesman, Augie Canamero was phenomenal as w My experience at Mercedes Cutler Bay was by far the most pleasant car buying experience I've ever had. My salesman, Augie Canamero was phenomenal as was Maria Larson who taught me everything there is to know about my new G550. Not only is the staff great but the facility is beautiful! More

New lease and turn in old lease This dealer makes the experience of purchasing or leasing a new Mercedes Benz so enjoyable. I feel Carmen is a wonderful sales professional and does This dealer makes the experience of purchasing or leasing a new Mercedes Benz so enjoyable. I feel Carmen is a wonderful sales professional and does an exception job in working with me. She also kept me informed and made feel comfortable through out the process. I will recommend her to friends. More

Wonderful experience With the MLs leaving the Mercedes Benz fleet, we decided to upgrade our 2011 350 to a 2015 model. We found a beautiful one on their website, but were With the MLs leaving the Mercedes Benz fleet, we decided to upgrade our 2011 350 to a 2015 model. We found a beautiful one on their website, but were hesitant to drive over 30 miles just to look at it. We purchased our previous ML at Cutler Bay as well and it was an experience that left some flavor of dissatisfaction. However, given the tight deadline, we went there after all that day and were taken care of by Sergio Serrano. While hesitant at first - based on our previous experience - we pretty much instantly felt welcome and in the perfect hands for this undertaking. Sergio was highly knowledgeable of the car itself, very attentive to our needs, likes and dislikes and fun (and patient) with our 5 year old. Buying a car is a lengthy process, we arrived late in the day, mainly because we had not planned on actually buying a car that day. However, with diplomatic negotiations, a great sense of humor, personal tidbits and a trust-worthy and sincere attitude, Sergio sold us our beautiful ML 400 that day. Everyone stayed longer, we basically closed the store. Not once did we feel pushed, rushed or bothersome. What a wonderful experience. When the time has come, I will surely be back to see Sergio. On a side note, Maria, the lady who explained the technical details of our car, took such great care of us, going into great detail, not minding the time this task took. She was very professional, highly likeable and incredibly informed about the features. Mr. Ortiz took care of us in the financial department. Again - nothing but a pleasure. Fast, efficient and highly professional. And all that with a great personality! More

Only the best Hi my name is norman patty and I have bought three cars from the cutler bay location and from Ewer Aguiar , let me say his professional advice and s Hi my name is norman patty and I have bought three cars from the cutler bay location and from Ewer Aguiar , let me say his professional advice and service is the best I have encountered in my Car purchasing history . Thanks you Ewer you have made a difference in my family Thanks Norman More