Mercedes-Benz of Cutler Bay

Great Service For the last year I have been taking both of my E350's here for service. My service rep Robert is great. He always makes sure to explain the service a For the last year I have been taking both of my E350's here for service. My service rep Robert is great. He always makes sure to explain the service and cost to me and is a very pleasant person overall. There is always a loaner car available and the rest of the staff are also very polite. My past service was pretty fast,a s I took my car in at 7am and left in a loaner and by 1pm, my car was ready. I don't know about the sales staff as I bought my cars at a different dealership as Cutler bay didn't have the exact options I wanted on my cars, but the service department is first class. More

Excelente él servicio de Angel y Roberto Damas Son muy profesionales y rápidos los recomiendo por su amabilidad, profesionalismo y excelente servicio . Gracias él servicio de Angel y Roberto Damas Son muy profesionales y rápidos los recomiendo por su amabilidad, profesionalismo y excelente servicio . Gracias por todo More

Outstanding Took my car in for regular maintenance and to replace left lamp bulb, Impeccable experience and customer service from Mr Chang and other associates! Took my car in for regular maintenance and to replace left lamp bulb, Impeccable experience and customer service from Mr Chang and other associates! Overall, I had a pleasant experience. More

Excellent service. On time appointment. Loaner car. Ready as Had a great experience leasing 2 Mercedes Benz from Cutler Bay location. Highly recommend Augie in sales and Robert in service. The dealership is fant Had a great experience leasing 2 Mercedes Benz from Cutler Bay location. Highly recommend Augie in sales and Robert in service. The dealership is fantastic. More

Service Professional and efficient! I have been using Cutler Bay service for a few years now and would never consider going anywhere else. My service advisor Professional and efficient! I have been using Cutler Bay service for a few years now and would never consider going anywhere else. My service advisor, Charlie Rodriguez is the best! More

Pedal rep All issues properly addressed. Brake pedal made a pop noise , but is better for now. It was ready for pick up , but was not to my liking and addresses All issues properly addressed. Brake pedal made a pop noise , but is better for now. It was ready for pick up , but was not to my liking and addresses correctly the second time.. More

happy customer-great service-thank you Regular maintenance schedule A3 for visit and other car issues, such as noise when steering and knob not working required parts to be ordered. I also Regular maintenance schedule A3 for visit and other car issues, such as noise when steering and knob not working required parts to be ordered. I also had noise under driver seat that was repaired. My repair was lengthy because of the ordering process & multiple issues. However, Mr. Kevin Laplanche was excellent & kept me informed on its status. I had a loaner (new car) which rode perfectly. All of my problems were fixed. I was happy they removed the object that fell under my seat. No more noise.. i . More

Service appointment Excellent service. Did not have to wait at all to leave my car in the shop or to pick it up when it was ready. Excellent service. Did not have to wait at all to leave my car in the shop or to pick it up when it was ready. More

Best service advisor Herbert Kanzki When I take my car because I have an issue, Herbert was very patient with me and help me with my frustration, he took the time to deal with me and giv When I take my car because I have an issue, Herbert was very patient with me and help me with my frustration, he took the time to deal with me and give the best advices, I couldn't thanks him enough for his grate customer services ever I have any where else. Maria More

GREAT SERVICE! MY second service with Mercedes. They do a great job! Hugo is attentive to your needs. drivers were polite and on time. Was a pleasant experience. MY second service with Mercedes. They do a great job! Hugo is attentive to your needs. drivers were polite and on time. Was a pleasant experience. More