Mercedes-Benz of Cutler Bay

4 year service You make an appointment for the day and time of your arrival. When you arrive you are greeted by an assistant and escorted to your advisor. If your ad You make an appointment for the day and time of your arrival. When you arrive you are greeted by an assistant and escorted to your advisor. If your advisor is tied up, they will offer you a beverage until the advisor is available; I only needed to wait 5 minutes on any occasion if necessary. If you request a loaner it is waiting for you. My service advisor is Adrian Lee Sang and he is the best! Adrian will work with you on the options available for your vehicle at the time of service. Adrian can answer any questions you have about your vehicle and any questions you might have for up and coming vehicles; if he does not know he will ask. More

Great and fast service to fix tire Got a flat tire. They were able to give me a service appointment at my convenience and fix the problem fast and efficiently. And got a courtesy car wa Got a flat tire. They were able to give me a service appointment at my convenience and fix the problem fast and efficiently. And got a courtesy car wash! More

Excellent experience thanks I had a wonderful experience thanks to Javier,Oliver and Adam you guys were excellent I had the best attention thanks for all your help I had a wonderful experience thanks to Javier,Oliver and Adam you guys were excellent I had the best attention thanks for all your help More

Customer services Very nice and professional services. The service and repair were performed in a reasonable frame time. Also, loaner car's service was performed accor Very nice and professional services. The service and repair were performed in a reasonable frame time. Also, loaner car's service was performed according to the standards of the Mercedes Benz professional dealer, including that the loaned car was a Mercedes Benz. More

AMAZING service! My experience at this dealership was exceptional!! This is my first Mercedes and I can honestly say that the entire sales experience exceeded my expe My experience at this dealership was exceptional!! This is my first Mercedes and I can honestly say that the entire sales experience exceeded my expectations by leaps and bounds. Javier Ramos went above and beyond to accommodate my every want and need and ensured that I was completely satisfied at all times during the entire process. Overall, my whole experience went very smoothly, was quick, and I left with exactly what I was looking for. I cannot thank Javier Ramos enough for walking me through every step of the process and taking the time to answer all of my questions and explain everything to me. Javier earned my trust immediately as it was glaringly apparent that he was doing everything he could to ensure that I was happy with my purchase. I will definitely be sending all of my family and friends to Javier at Mercedes of Cutler Bay. Javier truly made buying my first car (and first Mercedes) a pleasant and exciting experience!! More

First class service Great service, very professional and attentive. Waiting area was very clean and comfortable with complimentary drinks and Starbucks Coffee. They servi Great service, very professional and attentive. Waiting area was very clean and comfortable with complimentary drinks and Starbucks Coffee. They serviced my car while I waited, the Express Service and Car Wash took 1 hour and 30 minutes just like they promised. Great experience. More

Loyal Customer - Excellent Experience I am a loyal customer of Mercedes Benz of Cutler Bay for many years, and each year the experience of leasing my car at this dealer exceeds the other. I am a loyal customer of Mercedes Benz of Cutler Bay for many years, and each year the experience of leasing my car at this dealer exceeds the other. In all these years I have always dealt with Oliver Ortiz and Fernando Lopez-Valera, which are always a pleasure to deal with, they are extremely knowledgeable, courtesies and professional. I can’t speak enough of the outstanding customer service they have always given me and which is the reason I continue to return. I will definitely continue to recommend this dealer to my colleagues and friends. Definitely a Happy Customer! More

My experience at Mercedes - Benz of Cutler Bay I was very impressed and extremely grateful for the customer service I received when purchasing my vehicle. I Javier was very helpful and knowledgeabl I was very impressed and extremely grateful for the customer service I received when purchasing my vehicle. I Javier was very helpful and knowledgeable of the vehicles. Mr Sanchez made the purchased smooth and both gentlemen conducted themselves very professionally. Your team is first class!!! Thanks again Barry Swartz More

Great Experience Buying made easy. Received excellent customer service. Staff is very patient, knowledgable and well trained. Very good inventory at this dealership. Buying made easy. Received excellent customer service. Staff is very patient, knowledgable and well trained. Very good inventory at this dealership. Great experience. Happy to be part of the Mercedes family. More

Great Service Adam Littman is always courteous and efficient in handling service requests. When I needed assistance replacing my cracked windshield, Adam went abov Adam Littman is always courteous and efficient in handling service requests. When I needed assistance replacing my cracked windshield, Adam went above and beyond to contact my USAA insurance to determine coverage. More