Mercedes-Benz of Cutler Bay

Replaced side view mirror Jose Castillo, service advisor, assesed the damage and what was salvable and what was not. He was able to replace and repair the side view mirror in o Jose Castillo, service advisor, assesed the damage and what was salvable and what was not. He was able to replace and repair the side view mirror in one day. Jose consistently provides outstanding service. He is a pleasure to deal with. More

Service is always first class, customer service, was disappointed that the airbag still not in to be replaced. Cost its extremely high and may influence futu is always first class, customer service, was disappointed that the airbag still not in to be replaced. Cost its extremely high and may influence future visits. More

Excellent Service They really take the time to listen and try to help you . Complete repair in time (as promised). They also have a nice waiting area. They really take the time to listen and try to help you . Complete repair in time (as promised). They also have a nice waiting area. More

Top Notch Attention As has always been the case, Cutler Bay MB and our service Rep, Robert Damas, treat us with very special and one on one attention. Our every need and As has always been the case, Cutler Bay MB and our service Rep, Robert Damas, treat us with very special and one on one attention. Our every need and comfort is seen to and with a warm personal touch. We could not be happier with the quality of service. More

Hassle free is the best way to describe my experience at MB of Cutler Bay. Adam Littman was my service tech and was extremely responsive. I was able to get in a is the best way to describe my experience at MB of Cutler Bay. Adam Littman was my service tech and was extremely responsive. I was able to get in and out of the dealership with basically no wait - which is a huge plus in light of work responsibilities. The work was done on time and as we agreed to up front. No surprises - the MB team seems to understand that the only time people like surprises are for their birthday... Overall great experience that I would recommend to other MB car owners. More

In/Out and Happy. I want to thank Roberto Llanes for a great experience. I walked away in a short time with the car I wanted and a wonderful experience. The entire team I want to thank Roberto Llanes for a great experience. I walked away in a short time with the car I wanted and a wonderful experience. The entire team was excellent! I'm a customer for life. More

Auto Butler Charlie Rodriguez is not only a knowledgeable service representative, he's passionate about the brand and quality of excellence that is associated wit Charlie Rodriguez is not only a knowledgeable service representative, he's passionate about the brand and quality of excellence that is associated with it. My experience was more enjoyable because he made it so with our conversation about his experience on the track with the new 2017 E-class models that have recently rolled out to the showroom floor. More

Consistently excellent Always friendly,, always clean, always available, always professional. They take customer service seriously. Large state-of-the-art facilities, make Always friendly,, always clean, always available, always professional. They take customer service seriously. Large state-of-the-art facilities, make it easy to get in and out of the service drive. The customer lounge has great amenities and a few different sitting areas -- couch/TV lounge, counter top bar, or cafe tables; to accommodate your needs while you're there. There's a complimentary coffee/snack station, free wi-fi, and a loaner program should your service needs require it. Otherwise, they'll shuttle you to wherever you need to go. At the end of your service visit, your car is returned wash/cleaned inside and out with courtesy paper mats/seat covers. Lots of attention to detail in this place. I love it. More

Excellent Service !! Went to buy a car and received excellent service from everyone in the dealership. I recommend this dealer to anyone looking to buy a Mercedes Benz Went to buy a car and received excellent service from everyone in the dealership. I recommend this dealer to anyone looking to buy a Mercedes Benz More

Complete Once I got with my service rep, he listened to my issues, wrote them up, explained what they needed to do to make sure the issues were resolved and go Once I got with my service rep, he listened to my issues, wrote them up, explained what they needed to do to make sure the issues were resolved and got me on my way More