Mercedes-Benz of Cutler Bay

Incredible purchase experience Great sales-team at Merzedes Benz Cutler-Bay. Specially the experience of Albert Torres and the flexibility of Fernando Lopez-Varela made this deal en Great sales-team at Merzedes Benz Cutler-Bay. Specially the experience of Albert Torres and the flexibility of Fernando Lopez-Varela made this deal enjoyable. After more than 15 years I am returning to the MB-Family as a happy customer. More

great service dept As always, the service personnel treated us very professionally and take care of all issues you may have. The process time to drop off and pick up is As always, the service personnel treated us very professionally and take care of all issues you may have. The process time to drop off and pick up is fast as well. More

Vernon was great in service. Very helpful and responsive. Waited for the car. He took care on my issue right the way!! Also Jose Maya in sales was very h was great in service. Very helpful and responsive. Waited for the car. He took care on my issue right the way!! Also Jose Maya in sales was very helpful and truly caring trying to help as needed. More

Terrible service Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My husband spoke to Adrian personally over the phone and said he did not want the plan ( plan A). Adrian charged me $360 on my credit card , not telling explaining to me that my husband specifally said No PLAN. Adrian tells me that he spoke to my husband and revommendsvplan A. So I pay it. Come home ask my husband why he changed his mind about buying a plan . He said he specifically told Adrian he did NOT want a plan , just what was covered by warranty to be fixed . This guy is a liar and scammer. Will not be back EVER! More

Replacement of Recalled Takata airbags After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. I waited in their nice lounge while my car was serviced. They informed me it would take 3 hours and it did. My car was returned to me washed and vacuumed inside. Very satisfied with the results. More

Smooth seamless purchase sales consultant Maribel Ramos was outstanding. I visited the dealership after hours the night before I made my purchase. Maribel helped me even when sales consultant Maribel Ramos was outstanding. I visited the dealership after hours the night before I made my purchase. Maribel helped me even when closed More

Over the top customer service Quick to get my car in, loarner offered to mitigate transportation needs, very flexible and quick to get my car back. Highly recommend over other avai Quick to get my car in, loarner offered to mitigate transportation needs, very flexible and quick to get my car back. Highly recommend over other avaialble dealers. More

Very well In few world, professional and personal attentions .. were evidence of mission of vision of the this dealer . I’m happy with this business and glad fo In few world, professional and personal attentions .. were evidence of mission of vision of the this dealer . I’m happy with this business and glad for meet you More

Maintenance Was great like always , everybody was super nice , I feel super happy that I bought a Mercedes , the sales person Alberto and also Roman in service ar Was great like always , everybody was super nice , I feel super happy that I bought a Mercedes , the sales person Alberto and also Roman in service are super nice people More

Amazing service I didn’t buy my car here but I brought it without an appointment since my ac broke down in the beginning of August. I brought my car they gave me a lo I didn’t buy my car here but I brought it without an appointment since my ac broke down in the beginning of August. I brought my car they gave me a loaner right away and had me on my way. Didn’t have to wait more than 5 mins. Kept me informed and returned my car in perfect condition. I am extremely happy! More