Mercedes-Benz of Cutler Bay

Car Leak Yes, I would recommend this dealership because the service and treatment that I receive from my Representative (Kevin LaPlanche) reinforces why I chos Yes, I would recommend this dealership because the service and treatment that I receive from my Representative (Kevin LaPlanche) reinforces why I chose a Mercedes Benz and why I will continue. He is prompt with my appts and always follows up. He is courteous and well informed. I also appreciate that I am provided with a loaner if the car will be taking longer than a certain amount of time. In fact, I stopped having my service at Pembroke Pines because loaners seemed to be always unavailable. I do wish that sometimes costs were a bit more reasonable or there was flexibility with loyal customers. For example, I am experiencing a leak in my car. Unfortunately the quote is exorbitantly high. I have been doing all of my services at Cutler but this may be one that I may have done elsewhere. More

Excellent as always! I own three MB vehicles and bypass the dealer in Coral Gables where I live to go to Cutler Bay. The all around quality of service is superior in every I own three MB vehicles and bypass the dealer in Coral Gables where I live to go to Cutler Bay. The all around quality of service is superior in every aspect. More

Excellent customer service and service center. Very friendly customer service and service reps; very clean and comfortable lounge area with refreshments. Accommodated my schedule since I am travel Very friendly customer service and service reps; very clean and comfortable lounge area with refreshments. Accommodated my schedule since I am traveling from Key West. Located directly off the turnpike for easy access. More

Awesome! Plain Awesome! Kevin Laplanche, my service Representative, is phenomenal. He is the very best Representative you have. My thanks to all the wonderful employees you h Kevin Laplanche, my service Representative, is phenomenal. He is the very best Representative you have. My thanks to all the wonderful employees you have. The employees are super!!! More

Service Department As always my advisor Vernon Chang took excellent care of my daughters car. I will always Bring my cars to Vernon due to his exceptional customer servi As always my advisor Vernon Chang took excellent care of my daughters car. I will always Bring my cars to Vernon due to his exceptional customer service. More

AMAZING! Great service, attention to detail and client support! Exceeded my expectations. Both Frank and JP were extremely attentive and went out of their Great service, attention to detail and client support! Exceeded my expectations. Both Frank and JP were extremely attentive and went out of their way to be accommodating as I had recently had surgery. More

Good great service Excellent service professional and fast I’m very happy with the deal I love the car look and driving performance All the electronics features ar Excellent service professional and fast I’m very happy with the deal I love the car look and driving performance All the electronics features are great More

The service rep is very knowledgeable With great customer s I am recognizing service rep Herbert Kanzki for great customer service keeps me up-to-date with my car very knowledgeable shows care and concern I am recognizing service rep Herbert Kanzki for great customer service keeps me up-to-date with my car very knowledgeable shows care and concern More

30,000 mile pre-paid maintenance performed. Service was excellent, Charlie Rodriguez is an asset to your company. Only regret, which has no bearing on service, is that the car came with Cont Service was excellent, Charlie Rodriguez is an asset to your company. Only regret, which has no bearing on service, is that the car came with Continental tires. No tread warranty and very poor tread life. My research confirms others feel the same. Mercedes must already know this and should change tire manufacturers. More

Great overall experience at Cutler Bay Mercedes Sales and service are on point always. Upper management is really on top of all departments to provide excellent service. It really shows. I have lea Sales and service are on point always. Upper management is really on top of all departments to provide excellent service. It really shows. I have leased seven vehicles from this dealership in the last few years so the proof is defin More