Mercedes-Benz of Cutler Bay

My Salesman Alex Gonzalez was the best!!!! Great car and great sales experience. Alex made me feel comfortable and valued. I highly recommend the car and the salesman. Thank you Mercedes Ben Great car and great sales experience. Alex made me feel comfortable and valued. I highly recommend the car and the salesman. Thank you Mercedes Benz of Cutler Bay More

Customer Satisfaction I have nothing but good things to say about the Management, Finance and Sales department at Mercedes of Cutler Bay. The Team at Mercedes made my car b I have nothing but good things to say about the Management, Finance and Sales department at Mercedes of Cutler Bay. The Team at Mercedes made my car buying experience hassle free and seamless with their unparalleled knowledge and level of professionalism. Maria Larson (Sales) and Manager Fernando Lopez really understand the Value of the customers time and were able to make this car buying experience an exceptional one. More

Excellent Sales Experience Visited the dealership to possibly find out information about the "GLC-300, maybe give it a test drive, and ended up driving out with the car of my dr Visited the dealership to possibly find out information about the "GLC-300, maybe give it a test drive, and ended up driving out with the car of my dreams! Joe Maya was very knowledgeable and did not try to force you into purchasing the vehicle. More

Excellent Service Excellent and satisfying Service. I would definitely recommend this business to anyone interested to Purchase or lease a Mercendez-Benz in the future. Excellent and satisfying Service. I would definitely recommend this business to anyone interested to Purchase or lease a Mercendez-Benz in the future. I found all the employees I had to deal with Friendly and courteous with a great understanding of my specific needs. Thank you More

Excellence Our salesperson was outstanding and very professional. The dealership was courteous at all times. Overall, the sales team was well versed and profess Our salesperson was outstanding and very professional. The dealership was courteous at all times. Overall, the sales team was well versed and professional. Will recommend any time. More

Excelente! Excellent service over all! Harbie in service is Outstanding in customer service as Well! My 3rd. Mercedes and feel confident will be many more! Th Excellent service over all! Harbie in service is Outstanding in customer service as Well! My 3rd. Mercedes and feel confident will be many more! Thank tou! More

Great I totally recommend this company, and Maria Jose Larson in particular. She was patient, kind and professional. She understood my needs and made it hap I totally recommend this company, and Maria Jose Larson in particular. She was patient, kind and professional. She understood my needs and made it happen. Great experience More

Excellent customer services I had an emergency and they accommodate it on the spot and have a loaner ready for me and the entire personnel's involved on the process were so frien I had an emergency and they accommodate it on the spot and have a loaner ready for me and the entire personnel's involved on the process were so friendly and helpful. More

Excellent Customer Service I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go with the GLC 43 AMG much of my decision was based on the amazing customer service (service dept) specifically, Adrian provides. No regrets, love my GLC 43 AMG. More

Process over Service I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment a I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment and wa told someo would call Me by 9. I had a pressing appt at noon so i called at 9 when I had not heard back from anyone and pressed for a 9:30 am appt. I was told twice my typical Service rep was busy, but I needed my car fixed. I was also told there were no loner vehicles. I was give an 9:45 appt and I booked a rental car elsewhere. When I arrived I was told my appt was at 10:30 ( I knew that was wrong because I had to be 2 hours away at noon) and since I was early I would have to wait. I asked please could I just leave the car and have someone call me since I needed to go and was told no - I had to speak to a service advisor. Unfortunately, I had to push pretty hard and a service advisor had to come out and told me I could fill out a drop in form which I did. Total time in dealer 30 minutes. I understand process and procedure but this situation was ridiculous from start to finish. More