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Mercedes-Benz of Cutler Bay
Cutler Bay, FL
2,263 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,263 reviews
March 07, 2019
Excellent Customer Service!!!! I went with my husband to the dealership and we both leave more than happy with the service we received. They were very helpful and with a lot of pati I went with my husband to the dealership and we both leave more than happy with the service we received. They were very helpful and with a lot of patiente. I will highly recommend the dealer to everyone. I had a lot of questions and they answered all to me. It was an amazing experience, never thought it was that easy!!!! More
by Gabriela Diaz
March 06, 2019
Best Customer Attention We have worked with Daniel Baster, Sales Director and his team of super professional advisors for over 10 years now. There is no better place to go wh We have worked with Daniel Baster, Sales Director and his team of super professional advisors for over 10 years now. There is no better place to go when one is looking for the perfect vehicle to enjoy driving. They work to make the deal happen and are always available to assist if anything is needed after the sale occurs. This is truly stress free negotiating at its finest! Our entire family is so grateful and totally recommend them!!! More
by Zoetorres2413
Employees Worked With
Daniel Baster
March 05, 2019
Amazing I had my appointment, they were professional, courteous my agent Wendy was detailed and made everything very relaxed and at ease. When I picked up the I had my appointment, they were professional, courteous my agent Wendy was detailed and made everything very relaxed and at ease. When I picked up the car, they had serviced it cleaned it and ready on time. Could not have asked for better service. Spot on ! More
by gnevot21
Employees Worked With
Wendy Schonder MB of Cutler Bay
March 04, 2019
Mr Alfonso and Mr llannes provided excellent service This is not the first time I have dealt with Mr. Alfonso, I have come back due to his straight dealing and professional demeanor, very friendly staff This is not the first time I have dealt with Mr. Alfonso, I have come back due to his straight dealing and professional demeanor, very friendly staff all around. More
by MJE
March 03, 2019
Excellent Oscar was very helpful , patient and knowledgeable about the vehicle we leased. His kind and respectful manner added to our extraordinary experience. Oscar was very helpful , patient and knowledgeable about the vehicle we leased. His kind and respectful manner added to our extraordinary experience. Will definitely recommend Oscar and Mercedes Benz Cutler Bay to anyone in the market for a quality automobile. More
by Axeneida
March 03, 2019
Excelent I’m very satisfied with the service to my car, very happy that I get a loaner to go back to work. The staff is nice and professional. Thank you I’m very satisfied with the service to my car, very happy that I get a loaner to go back to work. The staff is nice and professional. Thank you More
by ELenaE
Employees Worked With
Wendy Shoner
March 02, 2019
The best seller I’m so happy with his work , everything was easy and faster, I’m recommend him one hundred percent , to all my family and friends I’m so happy with his work , everything was easy and faster, I’m recommend him one hundred percent , to all my family and friends More
by Ariannarojas
Employees Worked With
March 01, 2019
The best Mercedes Benz dealership in Florida I have purchased 4 Mercedes from this dealership. They treat you with the understanding and respect that you know longer find in other dealerships. Th I have purchased 4 Mercedes from this dealership. They treat you with the understanding and respect that you know longer find in other dealerships. That’s because they are family owned and run. The Sales and service teams care about your satisfaction and happiness more then just the bottom line. Come in and see Ira in Sales or Robert in the service department. You will be very satisfied you did. More
by Uofmiamialum
March 01, 2019
Best customer service and Sales Rep Laura gave us the best and professional customer service she took care of what we needed, even going out of her way to help us, late at the end of her Laura gave us the best and professional customer service she took care of what we needed, even going out of her way to help us, late at the end of her day and physicallygoing to another dept to help us. She always goes extra mile to keep their customers happy. Thank you! Best experience ! Carolina Hernandez More
by Caritoh
Employees Worked With
February 27, 2019
They Charge you for the oxygen My rep was very matter of act. smiling every once in a while but concentrating on the money issue always. Please don't misunderstand me, he was by no My rep was very matter of act. smiling every once in a while but concentrating on the money issue always. Please don't misunderstand me, he was by no means rude or unpleasant. I just felt like I didn't understand why it was so much a routine maintenance was $1600. There really wasn't anything wrong with my car I just took it as a precaution. They offered to change the wipers for $178.00 plus tax That's crazy!!! after I was quoted that amount I was sent a text telling me I could get other things fixed as well totally almost $2000 more!!! OMG I feel like I should have my car commended there is so much wrong with it!!!??? or is it just another way of squeezing more money out of the costumer? Shame on you Mercedes Benz. I love the car This is my 4th but I don't like the way I was squeezed. More
by Tiauchi
Employees Worked With
Adrian Lee-Sang
