Mercedes-Benz of Cutler Bay

The service is wonderful, and my adviser Roberto Damas is the better adviser! and for sale department Hector Fernandez the better adviser! and for sale department Hector Fernandez More

Eric Kalias made my car buying experience truly exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understa exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understand what I was looking for and ensured everything went smoothly. His dedication and attention to detail made this and easy enjoyable experience! Highly recommend! More

Oliver Ortiz played a key role in making my dream car a reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happe reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happens made all the difference. I truly appreciate his efforts! More

Sales person, Janyll, was great. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone. More

Buying a car with Janyll was a great and easy experience. She helped me with all my questions and was fast and efficient. She helped me with all my questions and was fast and efficient. More

I had a break down last Saturday when a cruse control sensor stop my car from running. They got me in and out by 4pm on a Saturday sensor stop my car from running. They got me in and out by 4pm on a Saturday More

My service representative was José Henriquez. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. More

I took my car for service last week within 10 months of having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was b having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was being inspected and the diagnosis of the tires. I leased my 2023 C300 on February 2024 with 7,964 miles on the car which had been used as a Demo. The only thing I'm not very happy with is the conditions that the tires are in and that the car was leased without replacing the tires or giving me a credit for them. Per the diagnostic test, the tires are already past the half of their lifetime and my lease is for 48 months. I've had the car for less than 1 year and I'm looking at having to replace the tires in probably less than 2 years of having the car. Had I known this at the time of leasing the car, I would not have done it. I'm not vey happy with the service I received during the lease. My rating on the 5 stars is solely for the service I received last week. More

I have been servicing all my vehicle at Mercedes-Benz of Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, mak Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, making every visit a pleasant one More

Last Saturday, my wife was driving the GLE 350 and the front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours a front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours and took it to them and they took care of everything couldn’t ask for a better service in my life.. More