Mercedes-Benz of Coral Gables - Service Center

The service was fantastic. I had a warranty from CarMax that I brought to Val's attention almost an hour after my scheduled appointment time, and he went out of his way to make sure that the warranty was b that I brought to Val's attention almost an hour after my scheduled appointment time, and he went out of his way to make sure that the warranty was being maximized. Although the price was originally $576, the warranty lowered it to $131, a SIGNIFICANT improvement that was really just time taken away from Val with no benefits. Further, I had my trunk mechanism replaced, and they did a better job than I could expect; I'm pretty sure they completely replaced the mechanism with an alternative, improved mechanism. The only issue was the price of the seat control, which I also had replaced. The part itself was over $300, so I felt that that was too expensive, but it was probably unavoidable regardless of the dealership I went to. Therefore, the only thing I am critical of was the actual price of work, which was pretty steep. However, for all of the benefits the dealership offered, so long as it's covered by a warranty, I find no reason to go to anywhere but Bill Ussery. More

I purchased my vehicle from this dealership almost 3 years ago, and the customer service has always been exeptional. My current service advisor, Mr. Valentin Sanchez, is excellent. It is obvious by the years ago, and the customer service has always been exeptional. My current service advisor, Mr. Valentin Sanchez, is excellent. It is obvious by the way they treat their customers that customer satisfaction is a top priority. More

I have been a satisfied customer of this dealer for more than 15 years.Mr, Tommy Juan and Val Martinez belong to an exceptional team. I would say that they are an essential complement to the general scope o than 15 years.Mr, Tommy Juan and Val Martinez belong to an exceptional team. I would say that they are an essential complement to the general scope of operations of this dealership. This is in accordance with the Mercedes Benz brand. More

The overall experience has been very gratifing. Service advisor is courtious and knowledgeable, a pleasure to work with. The service department is well organized and runs efficiently. Overall quality of advisor is courtious and knowledgeable, a pleasure to work with. The service department is well organized and runs efficiently. Overall quality of work performed on vehicle is very good and the price of service is a bit high, but you get what you pay for. Overall a good bang for the buck. Keep up the good work! More

Service at your dealership is always exceptional. Tony Fuentes and Richard Santalla are exceptional. Whenever I have questions or any type of hesitation regarding the work that needs to be performed on my Fuentes and Richard Santalla are exceptional. Whenever I have questions or any type of hesitation regarding the work that needs to be performed on my vehicle, I am always comforted by the knowledgable advice I receive from them. Keep up the excellent work! More

I would like to take a moment to commend the service staff at Bill Ussery (Coral Gables) Mercedes Benz. I had my car towed in due to a bad fuel control computer. Bottom line Richie and Lorena made sure staff at Bill Ussery (Coral Gables) Mercedes Benz. I had my car towed in due to a bad fuel control computer. Bottom line Richie and Lorena made sure that Mercedes Benz USA took care of replacing the part given that it was a defective component. They saved me $2800! The result... Mercedes Benz Coral Gables has a loyal customer for life. In about 1 year when I am ready to upgrade my 2006 c230, I will be doing it at Mercedes Benz Coral Gables. When I have my Service B, my oil change, my transmission service at 39k, they will all be done at Mercedes Benz Coral Gables. Richie and his team will make back much more than they helped save me not only with my commitment to them but also two of my family members that also own Mercedes Benz'. All I can say is that with people like Richie and his team providing service, no other dealership or car maker can beat a Mercedes! Thanks again to all and I am looking forward to coming back in about 7k miles for my Service B and transmission service. Well worth every penny! More

very kind attention, Ana Gssson is a very nice saleperson, the service was really quick, they gave me a shuttle to come home and to return to de dealer. I am very happy with mercedes benz, the glk saleperson, the service was really quick, they gave me a shuttle to come home and to return to de dealer. I am very happy with mercedes benz, the glk 350 is a very good vehicule and the attention is perfect! More

The Agency goes out of its way to provide the customer with a 'seamless' experience... with courtesy, consideration and timeliness. I am pleased and impressed with their Sales and their Service, both. with a 'seamless' experience... with courtesy, consideration and timeliness. I am pleased and impressed with their Sales and their Service, both. I will remain a loyal customer as long as the service continues at this level. More

I went to this dealership for service on my Mercedes R25. Their staff was quick, friendly and efficient. I got professional and A+ service. They made the process quick and simple. I even had my car waiti Their staff was quick, friendly and efficient. I got professional and A+ service. They made the process quick and simple. I even had my car waiting for me when I picked it up! I would recommend this dealership for service. More