Mercedes-Benz of Coral Gables - Service Center

Took my vehicle in for some repair concerns today and the entire process including obtaining a loaner vehicle, was seemless. I was particularly impressed with Mr. Sanchez' professionalism and quick assistan entire process including obtaining a loaner vehicle, was seemless. I was particularly impressed with Mr. Sanchez' professionalism and quick assistance. More

I recently visited the facility with some minor but troublesome issues that were occurring on as on and off basis, meaning that they were not constant. After doing some troubleshooting and working w troublesome issues that were occurring on as on and off basis, meaning that they were not constant. After doing some troubleshooting and working with those small troubles, and of course with some diligent and patience, along with closely paying attention to these issues – those issues seem to have been worked out. Most of all I want to reiterate that my firm believes that it could have not been done without their service and attention to detail that was definitely provided. When it was time to pick up the car, do to some construction that is currently going on at the dealer; the car was not up to their cleaning standards. Mr. Richard Santallana responded swiftly and was quick to the task of mending the issue at hand; He offered to get the car detailed without any objection as a token of appreciation for the time that the car had been in the shop in order to correctly and finally fix those small issues. Thank you guys for truly making that difference. More

David Robinson (parts) continues to set the customer service bar high! Both him in his manager (parts manager) have clearly understood redefined over-the-counter experience. Always prompt to help, undiv service bar high! Both him in his manager (parts manager) have clearly understood redefined over-the-counter experience. Always prompt to help, undivided attention, no mercedes owner could ever expect more from the parts department at MB coral gables. Great job guys, keep it up. More

Val Sanchez always has a tip for the customer which I really appreciate. Its been a pleasure dealing with Val Sanchez the past several years. really appreciate. Its been a pleasure dealing with Val Sanchez the past several years. More

The team that I worked with was very helpful and attentive to my situation. My experience surpassed any service experience throughout my 16 years of dealing with Mercedes Benz. They gave me person attentive to my situation. My experience surpassed any service experience throughout my 16 years of dealing with Mercedes Benz. They gave me personalized service and followed up to make sure that I was fully aware of the repair progress for my vehicle. Thank you for the excellent service! More

Everyone hates having to go out of their way to get their car service. My brakes were making noise and I took my car into the dearlership to see what was wrong with them. Leidys Sierra was there to make car service. My brakes were making noise and I took my car into the dearlership to see what was wrong with them. Leidys Sierra was there to make sure that my problem would be solved promptly. I had worked with Leidys before and she had been spectacular. It was more of the same this time around. She was extremely professional and understanding and worked as efficiently as possible to make sure that my time would not be wasted at the dealership. She created my work order and walked me to the loaner counter. She then called me to inform me that my car was ready and when I told her I would be on my way to get my car, she made sure that my car was ready for me once I arrived, so I didn't have to spend unnecessary time waiting. Overall, the service was all that you could ask for and then more. I hope that I don't have to take my car in for service again, but if I do, I know that I can count on Leidys. More

I did not have a pleasant experience with the sales dept. at this dealership once I tried to buy my Mercedes ML350 which I was leasing. The sales rep. including the manager did not provide me with all of my at this dealership once I tried to buy my Mercedes ML350 which I was leasing. The sales rep. including the manager did not provide me with all of my options which caused me to contact the Mercedes dealer in Naples, Florida that helped me keep my car through their pre-owned financing dept. Due to the economy, my credit was not that great and the Gables Mercedes did not go the extra mile for me. However, the reason why I enjoy servicing my car with Mercedes Benz of Coral Gables is my service advisor, Lorena Renteria. She is the best. She anticipates all of my needs. She makes sure that my car is serviced and informs me of costly repairs beforehand. She is personable, caring, and is a perfect example of what great customer service is. I had a bad experience with their sales department, but I cannot say enough about how great their service advisor, Lorena Renteria is. Their service dept. should learn from her. More

The service is always phenomenal. The service department really goes out of thier way to exceed your expectations. Doesnt matter if you drive an old C-Class or an SLR you and your vehicle will be cared for. really goes out of thier way to exceed your expectations. Doesnt matter if you drive an old C-Class or an SLR you and your vehicle will be cared for. I will continue to vist this dealer and it's friendly staff. More

Valentine Sanchez, the service representative with whom I dealt, is efficient and pleasant. The service is good. Mr. Sanchez kept me informed of what was happening and made the whole process smooth and sea dealt, is efficient and pleasant. The service is good. Mr. Sanchez kept me informed of what was happening and made the whole process smooth and seamless. The other people in the service area were also pleasant and good. More

AFTER MANY VISITS TO THE SERVICE DEPARTMENT, THIS WAS THE FIRST TIME THAT I WORKED WITH VALENTIN, HE WAS VERY PROFESSIONAL, HE TREATED ME AS IF I WAS A REGULAR CUSTOMER OF HIS, HE KEPT UPDATING ME REGARDING FIRST TIME THAT I WORKED WITH VALENTIN, HE WAS VERY PROFESSIONAL, HE TREATED ME AS IF I WAS A REGULAR CUSTOMER OF HIS, HE KEPT UPDATING ME REGARDING THE STATUS OF MY VEHICLE, HE ALONG WITH THE VARIOUS EMKPLOYEES THAT I ENCOUNTERED MADE ME FEEL REALLY WELCOME AT THE FACILITY. More