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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,589 Reviews

2,589 Reviews of Mercedes-Benz of Coral Gables - Service Center

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January 03, 2025

Consistently great experience with the service team! My service advisor, Nick S, was awesome! The car was ready on time and clean! More

by Mark K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sourber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words for Nick and for taking the time to leave us this wonderful feedback! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

January 03, 2025

Professional and knowledgeable! Detailed attention & Excellent Service!! Alex Morales is terrific!! I have service my S. class with this dealer for the last 18 years! Great experien More

by josiewangcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Morales
Jan 03, 2025 -

Mercedes-Benz of Coral Gables responded

Josie, We are very happy to hear that Alex provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

January 02, 2025

Exceptional Service from Advisor Pedro Rodriguez. Took my car in for Service and Repair and as promised on a very busy period during Christmas had the work done on the same day....Thank you More

by fbarzana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rodriguez
Jan 03, 2025 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad Pedro and our team were able to help, and we hope to see you again! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

January 01, 2025

I dropped the car at 7 am they gave me the best loaner, and by 2 pm the car is done and my service advisor Alex Morales is great, I will always service my car here, this is the best dealership in South Flo More

by jackpunma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Mercedes-Benz of Coral Gables responded

Mr. Punma, It's great to hear that Alex was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

December 30, 2024

My service advisor Marcos Gonzalez was very courteous throughout the whole process, it was an overall great experience! More

by Lresende
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Mercedes-Benz of Coral Gables responded

Thank you! Marcos and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

December 24, 2024

We spend winters in Miami from Canada, and were not sure what to expect when using MB of Coral Gables to repair our car. We were exceedingly pleased with the prompt service, very friendly staff, and courtes More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finnley Arends
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Finnley had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Coral Gables to be a positive one. Please don't hesitate to reach out if you need anything else. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

December 21, 2024

MERCEDES Coral Gables is the best! Very happy and grateful for last service. All details taken care of, Advisor Henry Llanos is highly professional and all staff is attentive, agile an More

by lyan1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Llanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad Henry and the team were able to help, and we hope to see you again! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

December 19, 2024

My car repair experience at Mercedes in Coral Gables was superior! My service rep Naibi Bermudez was very knowledgeable helpful. + patient. She ensured that I had a rental car or loaner while my car was b More

by Kim Melnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naibi Bermudez
Dec 20, 2024 -

Mercedes-Benz of Coral Gables responded

Kim, we are very happy to hear that Naibi provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

December 18, 2024

Service was very good. Vehicle was ready sooner than I had expected and pickup was quick and easy More

by roberj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

December 15, 2024

Quick to assist you and they try to deliver what’s promised. The dealership is clean and inviting. More

by Alex Casals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Llanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables. We look forward to having you as one of our valued customers for many more years to come! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

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