Mercedes-Benz of Coral Gables

I had to bring in my car for service B and as always I was aprehensive about being taken advantige of,but this time the service advisor that helped me was knowledgable and made me feel at ease.He took the was aprehensive about being taken advantige of,but this time the service advisor that helped me was knowledgable and made me feel at ease.He took the time to answer and explain all my questions. I didn't feel like a number as this has been the case other times that I have been here.To eveyone who reads these post ask for Eric he is truly exceptional. More

I have been to many dealers but this time I was made to feel at home.I came in for a blown brake light after being told it would take 1-2 hours I had the luck to have Eric ask me if I needed any help and I feel at home.I came in for a blown brake light after being told it would take 1-2 hours I had the luck to have Eric ask me if I needed any help and I did.He had me in and out in less than 45 minutes including a carwaash! Excellent customer skills I should hire him to work at my company. More

My service advisor is Ana for many years, she is the reason why we keeping returning. After years she takes care of me and all my friends. Thanks for making me always feel like I'm your only and best cl reason why we keeping returning. After years she takes care of me and all my friends. Thanks for making me always feel like I'm your only and best client. Thanks for the care .. I will always recommend you and dealership ... Everybody goes an extra miles to make u feel comfortable. Great work.. Keep it up... Obrigada Sil More

This dealership provides an excellent customer service experience from the minute you drive in to drop off the car to the moment you arrive to pick up. The concierge service team is outstanding and my se experience from the minute you drive in to drop off the car to the moment you arrive to pick up. The concierge service team is outstanding and my service adviser Valentin Sanchez went far and beyond to meet expectations. I highly recommend this dealer. More

I was not looking forward to visiting the Mercedes-benz in Coral Gables. But, I had a change of attitude thanks to the service given by Ana Gasson. Her service was exceptional. She was very professional in Coral Gables. But, I had a change of attitude thanks to the service given by Ana Gasson. Her service was exceptional. She was very professional, polite, and helpful. I will definitely make sure that she helps me again on my next visit. "Thank You" Ana we need more people like you in the service department. More

I honestly couldn't have asked for more from this M-B service department. Rosie, the service advisor, was courtious, informative and knowledgeble and my car was even delivered before expected. I was so service department. Rosie, the service advisor, was courtious, informative and knowledgeble and my car was even delivered before expected. I was so impressed (although not surprised as I have received this type of service from this dealership in the past) I made it a point to compliment the Service Director, Mr. Luis Gutierrez, on the fine work of his department. More

IT IS VERY IMPORTANT TO ME WHEN I PURCHASE A CAR WERE IS THE SERVICE LOCATED AND WHO WILL BE MY SERVICE PROVIDER. I WAS VERY FORTUNATE TO HAVE ANA GASSON TO WORK WITH SHE IS ALWAYS THERE EARLY CONVINIENT S THE SERVICE LOCATED AND WHO WILL BE MY SERVICE PROVIDER. I WAS VERY FORTUNATE TO HAVE ANA GASSON TO WORK WITH SHE IS ALWAYS THERE EARLY CONVINIENT SINCE I WORK EARLY ON TIME FOR MY APPT KEEPS ME UPDATED ON STATUS OF CAR AND MAKES SURE SHE WALKS ME TO RENTAL IF I NEED A CAR INTRODUCES ME SHE JUST DOESNT HAND ME OVER. I HAVE REFERRED NUMEROUS FRIENDS, CLIENTS AND EVEN MY BOSS TO HER FOR HER KNOWLEDGE AND EXCELLENT SERVICE. IT IS A PLEASURE TO WORK WITH ANA GASSON. More

I had a great experience so much so that I wanted to comment about it; I dropped off both my cars at the same time, which could be troublesome if they are delayed for anything. Ana Gasson my service rep comment about it; I dropped off both my cars at the same time, which could be troublesome if they are delayed for anything. Ana Gasson my service rep was great; she contacted me when each of my cars was ready, one had to stay overnight because of the air suspension, she informed me of this, was available when I picked up my first one and followed up with me the next day when my second was ready.. She explained everything that was done and went over helpful tips to keep my car running great. I've always taken my cars to the Coral Gables Mercedes dealership, and always had a good experience, but Ana when above and beyond my expectations and will always be looking for her. More

This is my second Mercedez car and I love it. I dont want to drive another car. I always had an excellent service in Coral Gables. I had a great experience with Ana Gasson. She is professional and is alway to drive another car. I always had an excellent service in Coral Gables. I had a great experience with Ana Gasson. She is professional and is always ready to give you a good service. Thanks a lot Ana!!!! More