Mercedes-Benz of Coral Gables

The team that I worked with was very helpful and attentive to my situation. My experience surpassed any service experience throughout my 16 years of dealing with Mercedes Benz. They gave me person attentive to my situation. My experience surpassed any service experience throughout my 16 years of dealing with Mercedes Benz. They gave me personalized service and followed up to make sure that I was fully aware of the repair progress for my vehicle. Thank you for the excellent service! More

Phil Leite has more product knowledge than every other South Florida Mercedes salespeople combined. He was courteous, smart and is a tremendous asset to Bill Ussery, Mercedes Benz of Coral Gables! He ma South Florida Mercedes salespeople combined. He was courteous, smart and is a tremendous asset to Bill Ussery, Mercedes Benz of Coral Gables! He made certain that we understood every aspect of the car before we drove off the lot. More

The salesaman was very kind and helpfull, give me all the The salesaman was very kind and helpfull, give me all the details of the different cars I was looking for, and I was very happy to purchase the car f The salesaman was very kind and helpfull, give me all the details of the different cars I was looking for, and I was very happy to purchase the car from them. H eshowed me all the options of the two different cars I was looking into, and showed me the carfax for both cars, so I was happy to have all this information for my purchase. They were able to give me a good interest rate. More

Everyone hates having to go out of their way to get their car service. My brakes were making noise and I took my car into the dearlership to see what was wrong with them. Leidys Sierra was there to make car service. My brakes were making noise and I took my car into the dearlership to see what was wrong with them. Leidys Sierra was there to make sure that my problem would be solved promptly. I had worked with Leidys before and she had been spectacular. It was more of the same this time around. She was extremely professional and understanding and worked as efficiently as possible to make sure that my time would not be wasted at the dealership. She created my work order and walked me to the loaner counter. She then called me to inform me that my car was ready and when I told her I would be on my way to get my car, she made sure that my car was ready for me once I arrived, so I didn't have to spend unnecessary time waiting. Overall, the service was all that you could ask for and then more. I hope that I don't have to take my car in for service again, but if I do, I know that I can count on Leidys. More

I did not have a pleasant experience with the sales dept. at this dealership once I tried to buy my Mercedes ML350 which I was leasing. The sales rep. including the manager did not provide me with all of my at this dealership once I tried to buy my Mercedes ML350 which I was leasing. The sales rep. including the manager did not provide me with all of my options which caused me to contact the Mercedes dealer in Naples, Florida that helped me keep my car through their pre-owned financing dept. Due to the economy, my credit was not that great and the Gables Mercedes did not go the extra mile for me. However, the reason why I enjoy servicing my car with Mercedes Benz of Coral Gables is my service advisor, Lorena Renteria. She is the best. She anticipates all of my needs. She makes sure that my car is serviced and informs me of costly repairs beforehand. She is personable, caring, and is a perfect example of what great customer service is. I had a bad experience with their sales department, but I cannot say enough about how great their service advisor, Lorena Renteria is. Their service dept. should learn from her. More

Val Sanchez is an outstanding service advisor. He was accesible, friendly, and informative. I was able to bring my car in at a convenient time for me without first making an appointment. My vehicle was accesible, friendly, and informative. I was able to bring my car in at a convenient time for me without first making an appointment. My vehicle was immeditely serviced and returned to me within 2 hours. More

The service is always phenomenal. The service department really goes out of thier way to exceed your expectations. Doesnt matter if you drive an old C-Class or an SLR you and your vehicle will be cared for. really goes out of thier way to exceed your expectations. Doesnt matter if you drive an old C-Class or an SLR you and your vehicle will be cared for. I will continue to vist this dealer and it's friendly staff. More

Valentine Sanchez, the service representative with whom I dealt, is efficient and pleasant. The service is good. Mr. Sanchez kept me informed of what was happening and made the whole process smooth and sea dealt, is efficient and pleasant. The service is good. Mr. Sanchez kept me informed of what was happening and made the whole process smooth and seamless. The other people in the service area were also pleasant and good. More

Buying/Leasing a car from Mercedes Benz of Coral Gables, in Miami, Florida has been the best experience. The reception, the kindness, the time, the knowledge, the way I was treated has made getting a new c in Miami, Florida has been the best experience. The reception, the kindness, the time, the knowledge, the way I was treated has made getting a new car a wonderful experience. Mr. Bob Anderson gave us all the time in the world, and then a very attractive price for the wonderful car we chose. When it was late and we had no car, he kindly drove us home and gave us valuable information on the car we had chosen. When I picked up the car he spent time showing me the car, the different options, the radio choices and the electronics. When you are at the Bill Ussery Dealership, you are treated with an incredible level of service and personal care. We are so grateful such a Dealership is in our city and we hope to always continue doing business with them as well as with Mr. Bob Anderson. More

AFTER MANY VISITS TO THE SERVICE DEPARTMENT, THIS WAS THE FIRST TIME THAT I WORKED WITH VALENTIN, HE WAS VERY PROFESSIONAL, HE TREATED ME AS IF I WAS A REGULAR CUSTOMER OF HIS, HE KEPT UPDATING ME REGARDING FIRST TIME THAT I WORKED WITH VALENTIN, HE WAS VERY PROFESSIONAL, HE TREATED ME AS IF I WAS A REGULAR CUSTOMER OF HIS, HE KEPT UPDATING ME REGARDING THE STATUS OF MY VEHICLE, HE ALONG WITH THE VARIOUS EMKPLOYEES THAT I ENCOUNTERED MADE ME FEEL REALLY WELCOME AT THE FACILITY. More