Mercedes-Benz of Coral Gables
Coral Gables, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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As you see, I am not very satisfied with the job done. The dealer called us in order to pickup the car, and the car wasn't ready. The only person that had a outstanding service was the lady from Enterpris The dealer called us in order to pickup the car, and the car wasn't ready. The only person that had a outstanding service was the lady from Enterprise. The rest of the personnel was nice, but no one new about my car. After 45 minutes, I had to talk to another person and they told me that the car was being washed. Suddenly the car appeared and a I asked to the driver "did you wash the car"? and he said "yes". You have to work very much with the customer service and the communications between departments. This is my first Mercedes and this is not a good experience. I have been with Audi for over 5 years without any problems or issues. I paid almost $500.00 for a maintenance, (which is not cheap) and the rate doesn't correspond to the service provided. More
Great Service! Exceeded Expectations! Unforgetable experience! The Service Manager was very helpful and took it upon himself to fix all the problems I had with my vehicle. As previously stated, experience! The Service Manager was very helpful and took it upon himself to fix all the problems I had with my vehicle. As previously stated, it was a very rewarding experience. Thanks for taking the time to care! Sincerely, Marivi Rodriguez More
I worked with Peter Warwar during my purchase of a new 2012 C250 Coupe and am very happy with the service I received. The car was ordered from another state due to the fact that a model with my exact spec 2012 C250 Coupe and am very happy with the service I received. The car was ordered from another state due to the fact that a model with my exact specifications did not exist locally. Due to my being excited about the car arriving I called and texted him quite a bit asking about the status of the car. My questions were answered thoroughly and he also took the time when I bought the car to show me how it worked (GPS, controls, etc). In the future when I buy a replacement for this car I will definitely buy it from him and will also refer people I know to him for the purchase of a vehicle. I think he is an asset to the Bill Ussery organization and through his excellent customer service he helps build loyalty to the dealership brand. More
I have dealt with this dealership on many occasions over the years and have found them to meet all of my personal requirements. If there was a legitimate concern, it always got resolved favorably. While not the years and have found them to meet all of my personal requirements. If there was a legitimate concern, it always got resolved favorably. While not everyone's experience is going to be the same as mine, I know that they want to make your experience as pleasurable, as possible. Mr. Bob Anderson (sales advisor,) has always been very professional, responsive, oourteous, and honest. I have no problem giving him my kudos and two thumbs up. I have told many people to see Bob and let him fufill all of their MB needs. Mr. Angel Rabassa (Finance Manager), is also a gentleman that you would want to see and work with. Likewise, Tony Fuentes (service advisor) has always been a gem. Their Collision Center is top notch and I have seen them perform miracles on mangled vehicles. The product---let's just say that if I am ever in a crash---I want to be in a Mercedes. This is because I know that I will still be around to speak about it. At this point, I feel like MB of Coral Gabless is like family to me. I have my eccentricities, and they have theirs--but it works for me. I hope it will work for you, too! JMD More
I went to this dealership looking to buy a nice used car. Philip was very friendly but not pushy at all. He matched a price at another Mercedes dealership and the service was I impeccable. He made sure my ca Philip was very friendly but not pushy at all. He matched a price at another Mercedes dealership and the service was I impeccable. He made sure my car got delivered with no hassle. I definitely recommend him. More
Excellent customer service provided by Philip all the way thru the purchase process. affordable price and easy process without hiding charges for financing . I would recommended Philip to anynoe who wants thru the purchase process. affordable price and easy process without hiding charges for financing . I would recommended Philip to anynoe who wants to buy a pre-certified car. very honest and friendly person. More
My dealings with Mr. Warwar were exactly what I expected them to be at a higher end dealership. All explanations were quick and concise and he left nothing unanswered. He took the time to show me my options them to be at a higher end dealership. All explanations were quick and concise and he left nothing unanswered. He took the time to show me my options and even went so far as to make suggestions based on my wants/needs. Mr. Warwar is, in my opinion, what every sales associate should strive to be. Anyone in sales would be doing themselves a great injustice by not taking notes on this gentlemans performance. A pleasurable and smooth transaction all the way through. Thank you. A. Fox More
After 2 month looking for the right trade for my 2007 S550 in broward county with no luck, i decided to drive south to Coral Gable M.B To my surprise, I was very impressed with the service and the help S550 in broward county with no luck, i decided to drive south to Coral Gable M.B To my surprise, I was very impressed with the service and the help i got from Mike Alonso. In the end of the day (it takes a whole day to by a car)i got what i was looking for 2010 S550 with 6000 miles. THANK YOU M.B OF CORAL GABLES THANK YOU MIKE ALONSO More
Outstanding customer service. Fast and effective!!! David Robinson is not only a great proffesional but best of all a great human being. He really cares for customers and does everything at his reach to guid Robinson is not only a great proffesional but best of all a great human being. He really cares for customers and does everything at his reach to guide and satisfy the needs of his customers. I look forward to continue using this dealer because of the great experience. Congratulations David, keep up that great attitude!!! More
David is an outstanding associate, extremely helpful and very attentive to our needs. Very impressed with the level of customer service I received. Highly recommend David if you're ever in need of service o very attentive to our needs. Very impressed with the level of customer service I received. Highly recommend David if you're ever in need of service or parts. Keep up the great work David !!! ....and by the way Marcos Gonzales ( Service Manager) is amazing !!! Class act ...the entire team at Coral Gables Mercedes !....The best or nothing !!! More