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Mercedes-Benz of Coral Gables
Coral Gables, FL
4,500 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,500 reviews
March 14, 2012
Very happy with the experience. The work was completed quickly and ahead of schedule. The loaner car was a very nice feature...it allowed me to take care of some business while I waited. This question quickly and ahead of schedule. The loaner car was a very nice feature...it allowed me to take care of some business while I waited. This questionaire is more of a hassle trying to get it submitted than having my car serviced. More
by ttoye3
Employees Worked With
Valentine Sanchez
March 14, 2012
Great customer service and excellent attention. My advisor Rosie is an excellent associate and provides great attention to detail in my vehicle. I would recomend this dealership to my friends and fam advisor Rosie is an excellent associate and provides great attention to detail in my vehicle. I would recomend this dealership to my friends and family.... More
by edgarh
Employees Worked With
Rosie Ruiz
March 11, 2012
This Mercedes Benz Dealer is definitely the best in FL. I bought a new C Class 2012 and I couldn't be happier, I am thankful to the knowledge of the great salesman Joe Baracaldo who took care of me and my hu bought a new C Class 2012 and I couldn't be happier, I am thankful to the knowledge of the great salesman Joe Baracaldo who took care of me and my husband in the best possible way and we left the dealer happy with our new Mercedes Benz. I highly recommend this dealer and this salesman to everyone, include family and friends and I will definitely go back for my next new car. More
by SpringSunshine
Employees Worked With
Joe Baracaldo, Joe Baracaldo
March 02, 2012
Mr. David Robinson was a pleasure to work with. He was very down to earth, personable and honest. I would definitely recommend anyone making a visit to this dealership for any parts or service matters tha very down to earth, personable and honest. I would definitely recommend anyone making a visit to this dealership for any parts or service matters that you seek his help. Bill Ussurey should give this guy a promotion!!!!! Hope it happens. Aside from this the only downside to the dealership is the prices for service is way too high. More
by Dianalisa01
Employees Worked With
David Robinson
March 02, 2012
Service and product knowledge was really lacking, My car was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rea was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rear right signal light and front light were out, first when i got there i was assisted by Fernando a sales adviser, first thing he told me when he checked the car was " the lights you have are after market and as so are not covered under the warranty" i said these lights come original with the p2 package , they are bi xenon lights so everything should be covered. He insisted saying no, and that he was going to double check with the technician. He told me that it was best to leave and come back the next day, mind that i had to leave work to do this and all this time a full day! to check if i was covered or not, unbelievable!!. He then calls me that same day at night around 7:20pm and tells me " as i previously said , the warranty is not going to cover it, so he sent me an estimate for the repairs of $ 875.00 dollars! I told him Fernando this is ridiculous , you are charging me almost a thousand dollars to change some light bulbs that as a matter of fact should be covered under warranty. Well we went back and forth discussing it, and since he wasn't doing anything to help me, I told him OK never mind i cant pay 875.00 dollars right now for some light bulbs that cost 20 bucks a piece, you guys are ridiculous please let me just get my car and ill get a second opinion somewhere else, and to my biggest surprise when i went the next day to get the car, they charged me a " cover fee " of 117.00 dollars just for pretty much telling me the estimate, since no work at all was done to the car. and which by the way he never mentioned a word about cover charges or estimate charges. This is the second Mercedes I've owned , and i love the car, however this issue has greatly disappointed me , i expect nothing but the best from a company such as Mercedes, otherwise i would've bought a Toyota or a Kia. I will definitely post this review in the web and to all Mercedes Benz review web sites, so other people are aware of how they do business in the Coral Gables service center. MR. LUIS GUTIERREZ IS A GREAT EXAMPLE OF WHAT CUSTOMER SERVICE AND SATISFACTION MEANS. HE REALLY GOES THAT EXTRA MILE TO HELP YOU AND TO MAKE SURE YOU LEAVE HIS DEALER WITH A SMILE. AFTER A REALLY DISAPPOINTING EXPERIENCE I HAD WITH A PREVIOUS EMPLOYEE. HE CONTACTED ME AND HE WENT OUT OF HIS WAY TO HELP ME GET THE REPLACEMENT PARTS AND BULBS THAT I WAS MISSING EVEN THOUGH ONE OF THEM WAS NOT AN ORIGINAL FACTORY BULB. THIS GENTLEMEN HAS EXCEPTIONAL CUSTOMER SERVICE SKILLS. AS A PROFESSIONAL IN THE BANKING AND FINANCE INDUSTRY I ONLY EXPECT TOP NOTCH SERVICE, BECAUSE THE QUALITY OF SERVICE I GIVE TO MY CLIENTS IS THE ONE THAT I WOULD EXPECT FROM A COMPANY SUCH AS MERCEDES BENZ AND EVEN MORE IN THE CORAL GABLES AREA WHICH IS SUPPOSED TO BE A HIGH END AFFLUENT CLIENTELE AREA.I WILL RECOMMEND LUIS TO ALL OF MY CLIENTS THAT INQUIRE ABOUT MERCEDES BENZ OF CORAL GABLES. More
by albertotech1990
Employees Worked With
LUIS GUTIERREZ
March 02, 2012
Bob is an outstanding salesman, a true professional. Having purchased over 15 vehicles over the past 10 year, from various dealerships, I can unequovically state that Bob is the most ethical salesman I' Having purchased over 15 vehicles over the past 10 year, from various dealerships, I can unequovically state that Bob is the most ethical salesman I've had the pleasure of working with in buying a luxury car. I most appreciate his courtesy and lack of gamesmanship. I highly recommed Bob. More
by lipsky
Employees Worked With
Bob Anderson, Bob Anderson
February 28, 2012
David and Andy helped me with an issue I had with my car key. They were friendly and didn't hesitate to bend backwards to solve my problem. I really appreciate their assistance. key. They were friendly and didn't hesitate to bend backwards to solve my problem. I really appreciate their assistance. More
by iluque
Employees Worked With
David Robinson and Andy Ilanes
February 22, 2012
My wife was looking for slightly used R350 and we located one at Bill Ussery of Coral Gables, we were traveling from Orlando so we did'nt want to waste our time haggling over price.Before arrivig we were con one at Bill Ussery of Coral Gables, we were traveling from Orlando so we did'nt want to waste our time haggling over price.Before arrivig we were contacted by custmoer service letting us know that Upon arriving Damien Steipe would be showing us the vehicle. Damien was a true professional and really worked on behalf of my wife to get the car priced where she wanted it, and he spent a considerable amount of time going over the vehicle's functions with her and I and treated out 10 year daughter very kind as well. I purchased my Merceded from a dealer in Chicago and had it shipped to my home, did'nt have the personalized experience but I'm certain that in the future I will ask Damien to help with any purchase for me as well. Also the GM David Delgado was very reponsive in following up with me. Great Job everyone involved !!! Regards, GP & RP in Orlando, FL More
by GPow
Employees Worked With
Other Employees :
Damien Stiepe, Angel ( Sales Manager ), David Delgado , David Delgado
February 15, 2012
Excellent customer service and quality of work. Car comes out looking and feeling like new. Every employee you come across makes you know your business is really appreciated. Fernando Rengifo is one o comes out looking and feeling like new. Every employee you come across makes you know your business is really appreciated. Fernando Rengifo is one of the best customer service people I have met in any industry. More
by ramonmatos
February 12, 2012
Our car buying experience was a very comfortable interaction. The sales person was very knowledgible. I will return to this dealer to purchase another car. interaction. The sales person was very knowledgible. I will return to this dealer to purchase another car. More
by Martha Espin
Employees Worked With
Henry Diaz & Doug Lora, Duglas Lora
