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Mercedes-Benz of Coral Gables
Coral Gables, FL
4,494 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,494 reviews
April 04, 2012
I have purchased and serviced my Mercedes vehicles at Bill Ussery Coral Gables for over 20 years. They are only getting better. When I dropped off my car for service, Ms. Ruiz saw me immediately. This Bill Ussery Coral Gables for over 20 years. They are only getting better. When I dropped off my car for service, Ms. Ruiz saw me immediately. This has always been the case since I was fortunate enough to have Ms. Ruiz as my service advisor. She filled out the necessary paperwork and made arrangements for me to have a rental car. The rental car was ready immediatly because Ms. Ruiz made the necessary arrangements. This was important to me since I had a business meeting I had to attend. When I was returning to Bill Ussery, I called them to confirm that my car was ready. They confirmed that it was ready and asked me when I would be in to pick it up. When I arrived at the dealership, my car was ready and parked in the drive through area. When I entered the service area, a young woman asked me my name. She obtained the paperwork on my car as I was returning my rental car. After the rental car was returned, the same young woman gave me my paper work and helped me carry my belongings to the car. My car was washed and cleaned and the service work had been completed. More
by jwolpe
Employees Worked With
Rosie Ruiz
April 01, 2012
Donovan was courteous, informed, thorough, a delight to work with. It is the most enjoyable car purchasing experience we can remember. We will certainly go back to deal with Donovan again. work with. It is the most enjoyable car purchasing experience we can remember. We will certainly go back to deal with Donovan again. More
by Rafael Miyar
Employees Worked With
March 28, 2012
This was my first time leasing a luxury car and the staff at Mercedes-Coral Gables were very helpful in making an intimidating process relatively easy. I had been to other dealers and not treated very well at Mercedes-Coral Gables were very helpful in making an intimidating process relatively easy. I had been to other dealers and not treated very well but Joe and the others treated me great. It was nice to see the cars in their covered showroom and then selecting a car for a test drive that best suited my needs. After finding the care, we worked out the best deal for me and they were willing to negotiate the price. We have had our mercedes for several days now and it has been a real treat. Joe Baracaldo has followed up with me several time to make sure I was enjoying the vehicle. I will be sure to get my next mercedes from this dealership. More
by ethomasmdphdUM
Employees Worked With
Joe Baracaldo, Joe Baracaldo
March 28, 2012
Amazing job performed on my vehicle with quick turn around and very friendly and informative service representative. Everything was broken down for me and explained in plain English. Dealer prices were around and very friendly and informative service representative. Everything was broken down for me and explained in plain English. Dealer prices were a bit high mostly because labor is pricey. Parts were reasonable and the complimentary shuttle service and snacks were great. More
by pharmlab
March 14, 2012
Very happy with the experience. The work was completed quickly and ahead of schedule. The loaner car was a very nice feature...it allowed me to take care of some business while I waited. This question quickly and ahead of schedule. The loaner car was a very nice feature...it allowed me to take care of some business while I waited. This questionaire is more of a hassle trying to get it submitted than having my car serviced. More
by ttoye3
Employees Worked With
Valentine Sanchez
March 14, 2012
Great customer service and excellent attention. My advisor Rosie is an excellent associate and provides great attention to detail in my vehicle. I would recomend this dealership to my friends and fam advisor Rosie is an excellent associate and provides great attention to detail in my vehicle. I would recomend this dealership to my friends and family.... More
by edgarh
Employees Worked With
Rosie Ruiz
March 11, 2012
This Mercedes Benz Dealer is definitely the best in FL. I bought a new C Class 2012 and I couldn't be happier, I am thankful to the knowledge of the great salesman Joe Baracaldo who took care of me and my hu bought a new C Class 2012 and I couldn't be happier, I am thankful to the knowledge of the great salesman Joe Baracaldo who took care of me and my husband in the best possible way and we left the dealer happy with our new Mercedes Benz. I highly recommend this dealer and this salesman to everyone, include family and friends and I will definitely go back for my next new car. More
by SpringSunshine
Employees Worked With
Joe Baracaldo, Joe Baracaldo
March 02, 2012
Mr. David Robinson was a pleasure to work with. He was very down to earth, personable and honest. I would definitely recommend anyone making a visit to this dealership for any parts or service matters tha very down to earth, personable and honest. I would definitely recommend anyone making a visit to this dealership for any parts or service matters that you seek his help. Bill Ussurey should give this guy a promotion!!!!! Hope it happens. Aside from this the only downside to the dealership is the prices for service is way too high. More
by Dianalisa01
Employees Worked With
David Robinson
March 02, 2012
Service and product knowledge was really lacking, My car was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rea was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rear right signal light and front light were out, first when i got there i was assisted by Fernando a sales adviser, first thing he told me when he checked the car was " the lights you have are after market and as so are not covered under the warranty" i said these lights come original with the p2 package , they are bi xenon lights so everything should be covered. He insisted saying no, and that he was going to double check with the technician. He told me that it was best to leave and come back the next day, mind that i had to leave work to do this and all this time a full day! to check if i was covered or not, unbelievable!!. He then calls me that same day at night around 7:20pm and tells me " as i previously said , the warranty is not going to cover it, so he sent me an estimate for the repairs of $ 875.00 dollars! I told him Fernando this is ridiculous , you are charging me almost a thousand dollars to change some light bulbs that as a matter of fact should be covered under warranty. Well we went back and forth discussing it, and since he wasn't doing anything to help me, I told him OK never mind i cant pay 875.00 dollars right now for some light bulbs that cost 20 bucks a piece, you guys are ridiculous please let me just get my car and ill get a second opinion somewhere else, and to my biggest surprise when i went the next day to get the car, they charged me a " cover fee " of 117.00 dollars just for pretty much telling me the estimate, since no work at all was done to the car. and which by the way he never mentioned a word about cover charges or estimate charges. This is the second Mercedes I've owned , and i love the car, however this issue has greatly disappointed me , i expect nothing but the best from a company such as Mercedes, otherwise i would've bought a Toyota or a Kia. I will definitely post this review in the web and to all Mercedes Benz review web sites, so other people are aware of how they do business in the Coral Gables service center. MR. LUIS GUTIERREZ IS A GREAT EXAMPLE OF WHAT CUSTOMER SERVICE AND SATISFACTION MEANS. HE REALLY GOES THAT EXTRA MILE TO HELP YOU AND TO MAKE SURE YOU LEAVE HIS DEALER WITH A SMILE. AFTER A REALLY DISAPPOINTING EXPERIENCE I HAD WITH A PREVIOUS EMPLOYEE. HE CONTACTED ME AND HE WENT OUT OF HIS WAY TO HELP ME GET THE REPLACEMENT PARTS AND BULBS THAT I WAS MISSING EVEN THOUGH ONE OF THEM WAS NOT AN ORIGINAL FACTORY BULB. THIS GENTLEMEN HAS EXCEPTIONAL CUSTOMER SERVICE SKILLS. AS A PROFESSIONAL IN THE BANKING AND FINANCE INDUSTRY I ONLY EXPECT TOP NOTCH SERVICE, BECAUSE THE QUALITY OF SERVICE I GIVE TO MY CLIENTS IS THE ONE THAT I WOULD EXPECT FROM A COMPANY SUCH AS MERCEDES BENZ AND EVEN MORE IN THE CORAL GABLES AREA WHICH IS SUPPOSED TO BE A HIGH END AFFLUENT CLIENTELE AREA.I WILL RECOMMEND LUIS TO ALL OF MY CLIENTS THAT INQUIRE ABOUT MERCEDES BENZ OF CORAL GABLES. More
by albertotech1990
Employees Worked With
LUIS GUTIERREZ
March 02, 2012
Bob is an outstanding salesman, a true professional. Having purchased over 15 vehicles over the past 10 year, from various dealerships, I can unequovically state that Bob is the most ethical salesman I' Having purchased over 15 vehicles over the past 10 year, from various dealerships, I can unequovically state that Bob is the most ethical salesman I've had the pleasure of working with in buying a luxury car. I most appreciate his courtesy and lack of gamesmanship. I highly recommed Bob. More
by lipsky
Employees Worked With
Bob Anderson, Bob Anderson
