Mercedes-Benz of Coral Gables

Since I have been financially able to, I have always owned Mercedes Benz. Currently, I own a 2012 350 SLK. My last 2 vehicles an ML 350 and the 350 SLK, I bought at your new Cutler Bay location in order owned Mercedes Benz. Currently, I own a 2012 350 SLK. My last 2 vehicles an ML 350 and the 350 SLK, I bought at your new Cutler Bay location in order to avoid the Coral Gables site. Although, I live in the roads area in Miami, I would not go to the Coral Gables dealership because I always felt that the customer service was very poor. Therefore, I traveled to Cutler Bay where the customer service excelled; although, it is very far for me. One day, I had an issue with my car and I was forced to go to the Coral Gables site due to time management issues. There, I was greeted by Mr. Robinson in a very friendly and professional manner. Mr. Robinson mentioned that he had never seen me there before and I explained to him why. Mr. Robinson assured me that I would not experience bad customer service again and that he was sorry that I felt negative regarding the dealership. Then he gave me his business card and told me to see him in Parts and Accessories if I ever had any complaints. He assured me that whatever bad experiences I had before would not re-occur again. Although, I was very reluctant, Mr. Robinson's genuineness, assertiveness, professionalism, and business ethics, drove me to try the dealership again. I have now been there (either for me or my girlfriend's mercedes), a few times since my initial encounter with Mr. Robinson. Thanks to him, I have changed my perception and have received excellent care. I would like to commend this individual who is such an asset to your company and exemplary employee. And thank him, for taking the time to make my business time more efficient and profitable by being able to drop off my cars for service only a few blocks from my home! Sincerely, Amneris Godoy and Jacinto Godoy 1865 SW 16 Terrace Miami, FL 33145 More

I have purchase over 15 Mecedez on my lifetime- This is the best servise deeler tha I have done buss with- Peter is one of the best saleman I have know BG the best servise deeler tha I have done buss with- Peter is one of the best saleman I have know BG More

Excellent approcah in presenting the car and the dealer to the customer. Made the experience smooth and enjoyable. The sales representative was very profesional and knowledgeable. to the customer. Made the experience smooth and enjoyable. The sales representative was very profesional and knowledgeable. More

Peter Warwar makes dreams come true. Hes the consummate professional from the moment you walk in and follows through even after you leave the dealership. Peter has been my go to person for three years no professional from the moment you walk in and follows through even after you leave the dealership. Peter has been my go to person for three years now. He is more like a good friend or family member than a salesperson. He always ensures you leave Mercedes with exactly what you want. The customers satisfaction is truly his ultimate priority. Hes the best and most knowledable person on the floor. He will set you up and orient you to all of the car features. You'll be impressed with his persistence, unparalleled professionalism and top notch service. This is the kind of person that makes business a pleasure. More

This is the 6th car we have purchased from Mr Peter Warwar and my family is absolutely convinced we are forever spoiled and ruined by his exceptional customer service--from test drive to purchase proce Warwar and my family is absolutely convinced we are forever spoiled and ruined by his exceptional customer service--from test drive to purchase process to service maintenance to trade in. Peter Warwar manages every detail of our vehicle acquisition and ownership experience--and for that reason alone we will only buy from AND only refer him to our friends and family. My friends claim he is like no 'car salesman' they have ever met. I simply respond he's my automotive lifestyle manager--and at the best deals in town to boot. Great job, Mr Warwar--and great job by MB of Coral Gables for truly taking over where other dealers have previously left off. More

My visit to Mercedez Benz of Coral Gables was very pleasant and stress free. Peter Warwar was extremely helpful and attentive throughout the entire process. The staff was very friendly and welcoming a pleasant and stress free. Peter Warwar was extremely helpful and attentive throughout the entire process. The staff was very friendly and welcoming as well, assisting in answering any questions or concerns. I would definitely recommend this dealer to anyone interested in purchasing or leasing a mercedez benz. More

I came in looking to lease a 2012 C250 Coupe. They didn't have any left and offered to sell me a 2013 at a price I couldn't refuse. They worked with my not so great credit score and EXCEEDED my expec didn't have any left and offered to sell me a 2013 at a price I couldn't refuse. They worked with my not so great credit score and EXCEEDED my expectations for the car I leased and at a GREAT price! Peter was amazing to work with. I am now a MB customer for life. I would HIGHLY recommend this dealership to everyone and anyone looking for a new car. I've had the car for 4 days now and couldn't be happier! More

I took my car in yesterday, didn't wait in line for a second Joe was super friendly and polite he totally hooked me up with everything I needed, thanks for the great CS. second Joe was super friendly and polite he totally hooked me up with everything I needed, thanks for the great CS. More

Great courtesy and customer service. Everyone is kind and willing to help anyone standing around. I like that!The coffe and sitting are a bonus too! willing to help anyone standing around. I like that!The coffe and sitting are a bonus too! More

Great experience working with Donovan. he had the know how and new details of the car. (I am very technical) A pleasure working with him and his group. how and new details of the car. (I am very technical) A pleasure working with him and his group. More