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Mercedes-Benz of Columbus - Service Center
Columbus, GA
983 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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983 Reviews of Mercedes-Benz of Columbus - Service Center
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August 23, 2015
Excellent Service Consultant Kaleb Sanders Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me and my family and will have a loaner car if I need it. More
by cardeal
Employees Worked With
Kaleb Sanders
August 06, 2015
BEST CUSTOMER SERVICE CENTER EVER!! First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of the way, I was on a road trip coming from Jacksonville FL, on my way to Atlanta to see family when a service light came on in my 2009 E63 AMG rather quickly warning me of battery power loss followed by overheating advising me to pull over immediately. I pulled over called my insurance provider for a tow. They advised me that it would be 3hrs before someone could reach me because of the day and location. They also advised me that the closest Mercedes-Benze dealership (Mercedes-Benze of Columbus) was 20 miles away. Unfortunately for me it actually took 4 1/2hrs and that was 4 1/2hrs in what the thermometer in my car read to be 100-112 degree heat and the only shade being....inside the car. I kept checking to see what time the dealership closed because I was afraid I wouldn't get my car there in time, and this would end up being a wasted day altogether. Finally the tow truck arrives I get to the dealership with minutes to spare....I mean minutes to spare..and there was Mrs. Napier sitting there she as well the ENTIRE service team was EXTREMELY cordial, was in no rush despite the fact that they close in like two minutes. Told me where to get discounts for my overnight hotel stay, gave me coupons to get myself something to eat and had a loaner car ready and waiting to go! All in just 5 minutes! My car was ready in one business day of which I was advised of the progress the entire time. I have been in other service centers before, but that service center was by far one of the best if not the best customer service centers I've ever been in. I advised them that my next Mercedes-Benze purchase would be from that dealership, even if I have to drive all the way from Jacksonville, they are just that amazing! More
by TH8tguy!
Employees Worked With
Kaleb Sanders, Rachel Napier
July 29, 2015
Excellent Customer service (service area) I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great ca I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great care of the issues I have with my car. He's very helpful and friendly and always goes above and beyond to make sure I am not inconvenienced. More
by Pinki
Employees Worked With
Kaleb Sanders
July 26, 2015
My Experience and service with Mercedes-Benz of Columbus ! My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership remarkable job! Sincerely, Aaron A. Hourel, customer More
by alpha21
Employees Worked With
Other Employees :
Rachel Napier, Young lady at front desk! Don't know her name. 22Jul2015, Kaleb Sanders
July 25, 2015
Customer service in service department Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person h Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person he's seen all day. Thanks, Kaleb, for brightening up my day yesterday, as well as every other time I've come in. Your attitude makes a strong case to me for staying in a Mercedes. Service is a real game changer for me. More
by Pam Feagle
Employees Worked With
Kaleb Sanders , Kaleb Sanders
July 23, 2015
Recommendation Rachel Napier - Service I actually now LOVE the service department of our Mercedes-Benz Dealership (when I first purchased my car back in 2008...it was another story all toge I actually now LOVE the service department of our Mercedes-Benz Dealership (when I first purchased my car back in 2008...it was another story all together!) John, the Service Manager, and Rachel Napier, the Service Consultant make the process easy and are always available especially when I panic when I feel something has gone wrong with my car (I love my little convertible Benz)! Besides the expense of the service, everything else is wonderful! I recommend the Dealership almost daily! Barbara Butler, CEO, Horizons Diagnostics, LLC More
by BabsButler
Employees Worked With
Rachel Napier, John Kuntz, Rachel Napier
July 11, 2015
MB Columbus Review Great service. Loyal program in place to care for customers. Great people and superb management team. Rachel and Brandy did a great job getting my ser Great service. Loyal program in place to care for customers. Great people and superb management team. Rachel and Brandy did a great job getting my service done on time and follow up with me to insured satisfaction. More
by Dr.JRPPV
Employees Worked With
Other Employees :
Rachel, Brandy, Rick, Robert Ezekiel, John Kuntz, Rachel Napier, Brandy Meyer
June 25, 2015
Thankful Thank you so much, to the workers of Mercedes-Benz, for accommodating my family with excellent car servicing! We needed servicing done at the last min Thank you so much, to the workers of Mercedes-Benz, for accommodating my family with excellent car servicing! We needed servicing done at the last minute, and made multiple trips to the dealership, and they squared us away every time. This staff is a humbled staff dedicated to doing their jobs and fulfilling the needs of the customers. I am beyond grateful and overjoyed to be apart of this dealership's community; and this staff, dealership, and everyone involved with its success, will always be in my prayers. --The Hinton Family More
by CarolynHinton
Employees Worked With
Other Employees :
Brandi, Rachel, Kevin, Service Department , John Kuntz, Rachel Napier, Brandy Meyer
March 28, 2015
One Satisfied Student I was very pleased with my overall experience and I really appreciate Abby Mitchell's patience, empathy, understanding, and friendliness. She was very I was very pleased with my overall experience and I really appreciate Abby Mitchell's patience, empathy, understanding, and friendliness. She was very easy to work with and very easy to get along with. She was extremely down to earth and despite me not purchasing my vehicle from her( I took my car in for service, and was interested in trading in) she treated me like I was her very own customer. She took charge over my issue and really worked hard to get me a solution. She was easily accessible whenever I had a question or issue and made the entire process manageable and bearable. She was very skilled and knowledgeable and I'm forever grateful. It's funny, prior to me taking my car in for servicing I called the dealership and spoke to the receptionist whose name happened to be Abby also....when I got there i asked for Abby, and by me not knowing last names at that time they assumed I was speaking of the sales associate.....that assumption caused me to gain a friend and a new sales associate because I will be back to get my car from Abby! Thanks! More
by Pololova
Employees Worked With
Duane Hall, Abby Mitchell, John Kuntz
March 28, 2015
They rolled out the red carpet treatment I took my E320 in for service. Rachel in the Service dept. took me the same day for repairs. I also decided to buy tires from them too. They offere I took my E320 in for service. Rachel in the Service dept. took me the same day for repairs. I also decided to buy tires from them too. They offered a comfortable area to work on my laptop while I waited. They even sent me home in style in a new 2015 loaner for a night since my tires had to be ordered. They provided excellent customer service and I received so many follow ups from everyone thanking me for my business. I really appreciate that. 2 1/2 weeks after I bought my tires, I ended up getting a screw in my new tires while driving on the interstate in AL on a trip. I called the service dept. and Lauren helped me get a copy of my invoice so that I could provide that to a tire shop in order to get my tire replaced since I had left the receipt at home. I was able to get the tire replaced and only pay for installation. I was so happy that I was able to get everything taken care of while I was on travel. These folks really have my back. They treated me as part of the Mercedes family and I will give them my business and recommend them to all of my friends!!! More
by donnacorless
