Mercedes-Benz of Columbus - Service Center

Nothing New I visited the dealership for repairs and as usual was met with disrespect, rudeness and the typical blow off! This is nothing new. They are consistent I visited the dealership for repairs and as usual was met with disrespect, rudeness and the typical blow off! This is nothing new. They are consistent! I was told if I want my car repaired I should be nice! What does that even mean? The worse of it is that I know nothing will change! More

Purchasing a new mercedes benz My sales person was Serpill Adams and she did an excellent job in getting this car to work for me and I am very excited about driving it. Thank you s My sales person was Serpill Adams and she did an excellent job in getting this car to work for me and I am very excited about driving it. Thank you so much. Jeannie McFarland More

Excellent Service Consultant Kaleb Sanders Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me Very helpful and pleasant, I would recommend him to any of my friends and family members.'Excellent, excellent, excellent. Every time Kaleb meets me and my family and will have a loaner car if I need it. More

BEST CUSTOMER SERVICE CENTER EVER!! First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of the way, I was on a road trip coming from Jacksonville FL, on my way to Atlanta to see family when a service light came on in my 2009 E63 AMG rather quickly warning me of battery power loss followed by overheating advising me to pull over immediately. I pulled over called my insurance provider for a tow. They advised me that it would be 3hrs before someone could reach me because of the day and location. They also advised me that the closest Mercedes-Benze dealership (Mercedes-Benze of Columbus) was 20 miles away. Unfortunately for me it actually took 4 1/2hrs and that was 4 1/2hrs in what the thermometer in my car read to be 100-112 degree heat and the only shade being....inside the car. I kept checking to see what time the dealership closed because I was afraid I wouldn't get my car there in time, and this would end up being a wasted day altogether. Finally the tow truck arrives I get to the dealership with minutes to spare....I mean minutes to spare..and there was Mrs. Napier sitting there she as well the ENTIRE service team was EXTREMELY cordial, was in no rush despite the fact that they close in like two minutes. Told me where to get discounts for my overnight hotel stay, gave me coupons to get myself something to eat and had a loaner car ready and waiting to go! All in just 5 minutes! My car was ready in one business day of which I was advised of the progress the entire time. I have been in other service centers before, but that service center was by far one of the best if not the best customer service centers I've ever been in. I advised them that my next Mercedes-Benze purchase would be from that dealership, even if I have to drive all the way from Jacksonville, they are just that amazing! More

Excellent Customer service (service area) I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great ca I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great care of the issues I have with my car. He's very helpful and friendly and always goes above and beyond to make sure I am not inconvenienced. More

My Experience and service with Mercedes-Benz of Columbus ! My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership remarkable job! Sincerely, Aaron A. Hourel, customer More

Customer service in service department Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person h Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person he's seen all day. Thanks, Kaleb, for brightening up my day yesterday, as well as every other time I've come in. Your attitude makes a strong case to me for staying in a Mercedes. Service is a real game changer for me. More

Recommendation Rachel Napier - Service I actually now LOVE the service department of our Mercedes-Benz Dealership (when I first purchased my car back in 2008...it was another story all toge I actually now LOVE the service department of our Mercedes-Benz Dealership (when I first purchased my car back in 2008...it was another story all together!) John, the Service Manager, and Rachel Napier, the Service Consultant make the process easy and are always available especially when I panic when I feel something has gone wrong with my car (I love my little convertible Benz)! Besides the expense of the service, everything else is wonderful! I recommend the Dealership almost daily! Barbara Butler, CEO, Horizons Diagnostics, LLC More