Mercedes-Benz of Columbus - Service Center

Unprofessional cancellation I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side and driver-side air bag of my Springer RV. At 1138 on August 1 (less than 24 hours prior to the appointment), I received a phone message that the dealer cannot do this repair. After I called back, the service staff first claimed that they could not do any repair on the sprinter. I told him that I did a service A less than two years ago. He asked me to wait on line to pull my record. After that, he admitted the service was done, but he told me that they could not do the repair of airbag recalls. He asked me to bring the sprinter to other dealers. Here are my two main concerns about the service department. 1. it is rather unprofessional and inconsiderate to cancel my appointment a day before my appointment after I have made an arrangement to take a day off on August 2. They should have contacted me for this matter a day or two after I made an appointment. 2. Customers lose confidence after hearing lies from the service department of this dealer. I did my sprinter service there, and yet, they said they could not perform sprinter service. What a stupid lie! More

Great staff The staff is great here...my service was completed very quickly and thoroughly and a couple extra requests were also completed, including repairing tw The staff is great here...my service was completed very quickly and thoroughly and a couple extra requests were also completed, including repairing two scratched rims...excellent job! More

Frustrated Purchased an AMG used from the dealer and I have had to replace two sets of tires in just over a year. P zeros aren't cheap, and the dealer tells me Purchased an AMG used from the dealer and I have had to replace two sets of tires in just over a year. P zeros aren't cheap, and the dealer tells me little bumps can mess up the suspension. My problem is a 60 k amg that wont track straight on public roads for 10,000 miles. Anyway you all asked so there it is. More

Excellent service since purchasing my new car in 2014. This rating is because out of the two other dealerships I have contacted for cars, Columbus’ has the best & professional services & staff in this area This rating is because out of the two other dealerships I have contacted for cars, Columbus’ has the best & professional services & staff in this area. Bravo for Troy & other staff I have been in contact with. I just met Brittany. She was very nice, helpful & professional. Dr. Shirley Reese from Americus, Georgia! More

Service B All was fine except The valet service (which was great) sent a car which was not the same as ours. It wasn’t that big a deal, except we understood T All was fine except The valet service (which was great) sent a car which was not the same as ours. It wasn’t that big a deal, except we understood That it was supposed to be More

Excellent service I brought my son's car in for service, everyone was friendly and the service was quick. I like the fact that I was told upfront what service was reall I brought my son's car in for service, everyone was friendly and the service was quick. I like the fact that I was told upfront what service was really required as I was just going by my son's word. Great place. More

Great service! Great service, as always. Everyone is very nice there and they washed my car for me also!! Yeay! There was some renovation going on at the time, but I Great service, as always. Everyone is very nice there and they washed my car for me also!! Yeay! There was some renovation going on at the time, but I had no difficulty getting in and out. More

Great Service The service department is always very professional, courteous, respectful and and helpful when we are servicing our vehicle. Our vehicle is always rep The service department is always very professional, courteous, respectful and and helpful when we are servicing our vehicle. Our vehicle is always repaired in a timely manner and we are always notified about the issues and how long it will take for the service to be completed. More

Great Service My C300 was serviced in a timely and efficient manner. The Mercedes dealership offered shuttle service to take me to and from work. The shuttle was on My C300 was serviced in a timely and efficient manner. The Mercedes dealership offered shuttle service to take me to and from work. The shuttle was on time to pick me up after work. Thank you Mercedes Benz of Columbus GA... Janice Clark More

Exorbitant price! Charged for services NOT performed. Was told by employee the charges were automatically applied. My car was driven 14 miles without notifying me. Na Charged for services NOT performed. Was told by employee the charges were automatically applied. My car was driven 14 miles without notifying me. Nasty greasy fingerprints under hood. Notified them a few visits back. Now "additional" fingerprints showing. More