Mercedes-Benz of Columbus - Service Center

Labor Service too high I got charged $1,000 bill for just having an sensor install on the crankshaft and a starter battery replaced on 05 Mercede Benz E500 I got charged $1,000 bill for just having an sensor install on the crankshaft and a starter battery replaced on 05 Mercede Benz E500 More

It Was A Pleasure Most of us do not like taking your vehicle in for service, but M-Benz of Columbus makes it painless. We have been customers at M-Benz of Columbus for Most of us do not like taking your vehicle in for service, but M-Benz of Columbus makes it painless. We have been customers at M-Benz of Columbus for 9 years and have been very happy. This visit I needed to have both driver & passenger airbags replaced because of a recall, as well as my annual service A. I was anxious because I did not know what was involved with replacing the airbags. Troy was understanding and put my mind at ease. He explained everything in detail. The service dept. handled the airbag replacements and service in an extremely timely manner. Lizzy and Phil were both very helpful, courteous and explained everything in detail as well. Thanks to everyone for your continued help. More

Always thre for us! We can always depend on the Columbus Georgia dealership to take care of us in sales and service. We have been there customer since 1972 - 47 years! S We can always depend on the Columbus Georgia dealership to take care of us in sales and service. We have been there customer since 1972 - 47 years! SIDNEY and BECKY YARBROUGH More

Survey Response First two peoople at service desk (Elizabeth in particular and another male) were not friendly or helpful. In fact each time I have gone to the servi First two peoople at service desk (Elizabeth in particular and another male) were not friendly or helpful. In fact each time I have gone to the service center she has not been responsive in assisting me. I stood at the desk for a few moments and the two who were initially at the desk acted as though I was not standing before them. They never looked up to stop their conversation and never acknowledged me, The gentleman who wrote up my ticket (Jerry)was very helpful and responsive. More

Professional, couteous and excellent service. It was easy to get the appointment at the time and date I desired. I was late by about 10 minutes but the staff was waiting for me. The service staff It was easy to get the appointment at the time and date I desired. I was late by about 10 minutes but the staff was waiting for me. The service staff was very professional, courteous and provided me with an excellent service. More

exceptional service I brought my car in to have the air cap replaced because i needed to have the windshield repaired and was told the air-cap was not working. I had my I brought my car in to have the air cap replaced because i needed to have the windshield repaired and was told the air-cap was not working. I had my appointment and was given a loaner and then was called later in the day to advise me that it just needed to be reset but that their was a recall that i was not aware of and that they went ahead and corrected the issue for me. Thanks for taking care of it and servicing a very loyal Mercedes owner. More

Excellent Customer Service I live in Montgomery, Alabama and there is a Mercedes Dealer here, but my husband and I enjoy the customer service we receive from this Dealership. In I live in Montgomery, Alabama and there is a Mercedes Dealer here, but my husband and I enjoy the customer service we receive from this Dealership. In other words, it is worth the drive which takes us one hour and thirty minutes to get there. I enjoy working with Elizabeth, Troy, and Jerry. More

Service B. Shuttle service provided very courteous and serv Everything was great except my windows were streaked post detailing. The store was still in re-construction which detracts from the expected Mercedes Everything was great except my windows were streaked post detailing. The store was still in re-construction which detracts from the expected Mercedes-Benz experience. More

Warranty service I gave this service a 3 because the time frame was too long in getting my car taken care of and customer service keeps you on hold too long and overal I gave this service a 3 because the time frame was too long in getting my car taken care of and customer service keeps you on hold too long and overall the customer service was not a great experience More

The young girl at the front desk was Awesome! The girl at the front desk made my day and taking my car in for service a much more pleasant experience. Being authentic and nice went a long way wit The girl at the front desk made my day and taking my car in for service a much more pleasant experience. Being authentic and nice went a long way with me. Good on Her! Marty More