Mercedes-Benz of Columbus - Service Center

Excellent service I had a problem with my 2010 ML that was difficult to diagnose so my car was in the service department for several days. But, I was given a loaner eve I had a problem with my 2010 ML that was difficult to diagnose so my car was in the service department for several days. But, I was given a loaner even though my car is well out of warranty AND the problem was resolved at no charge. The service manager, Troy, used a new product that helps remove carbon from the valves and my car is running smoothly again. More

Accurate diagnosis of my problems Jerry and the service team do a great job of accurately diagnosing my problems on my two Mercedes, 2009 SL550 and 2013 GL350. They have been right 10 Jerry and the service team do a great job of accurately diagnosing my problems on my two Mercedes, 2009 SL550 and 2013 GL350. They have been right 100% of the time. More

Hands down the best-quality customer-centric service center I wouldn't service or purchase my vehicles anywhere else; these guys and gals are the best; keep up the good work. Thanks you one more time. I wouldn't service or purchase my vehicles anywhere else; these guys and gals are the best; keep up the good work. Thanks you one more time. More

Excellent and Friendly Service. Above and beyond A scheduled service turned into an unexpected repair and instead of being able to wait for my vehicle, I was suddenly faced with missing a lot of erra A scheduled service turned into an unexpected repair and instead of being able to wait for my vehicle, I was suddenly faced with missing a lot of errands I had to run. Loaner vehicles are at a premium this time of the year, but somehow I was in luck because Phil went above and beyond finding me one so that I could go about my day. While I hadn't expected this repair, I am grateful that the mechanic in the shop was extremely thorough and checked everything instead of just performing the scheduled service and possibly causing me to be stranded on the side of the road down the line. More

Excellent and friendly service personnel Repair satisfaction I took my 2011 Mercedes Benz E 350 in for repairs and the service people were so helpful and kind. They were willing to help me and made me feel if th I took my 2011 Mercedes Benz E 350 in for repairs and the service people were so helpful and kind. They were willing to help me and made me feel if though I was a star. I would like to campaign for those employees that are named to get some type of award for their great customer service and attention to detail. To many times we as Bosses, Supervisors, Managers get wrapped up in the concept of they were just doing their job. When we show appreciation there is a continuation of productivity that make for good business and we all win, again I am satisfied with the work and the Service personnel named below " Give them a nice bonus show them you care I do !!!!!! More

Good experience The dealership dropped off the car in Auburn in a timely manner and performed the warranty service. Initially I thought that the service department w The dealership dropped off the car in Auburn in a timely manner and performed the warranty service. Initially I thought that the service department would be able to give me a time estimate. I do not know why they said it could be an hour or could take 3-4 hours. Would recommend dealership to others. More

Different than before The issue I had was I waited two hours to hear from somebody about my vehicle. I then went to the person that first helped me and he went back and che The issue I had was I waited two hours to hear from somebody about my vehicle. I then went to the person that first helped me and he went back and checked on it. After he told me they were working it I had to ask two more times about it. Then there was a young woman at the service counter that basically took over my situation. She went back and checked on the vehicle, told me what was happening and what the problem seemed to be. She updated me on a regular basis (without my asking) and even brought the technician to explain the issue. It seemed to me she had been given training on how to treat customers. She cared about my wait and my need for explanation. While the first person that helped me seemed kind and professional I wonder if he had the same training as the lady at the counter. More

Replacement of bulb lamp. Dealership worked me in so I was able to drive over the holiday weekend. I would recommend to family and friends. I have been a customer over 30 year Dealership worked me in so I was able to drive over the holiday weekend. I would recommend to family and friends. I have been a customer over 30 years. More

Weekend Roadside Service Mr. Garcia arrived promptly. As a mechanic, he was very knowledgeable in diagnosing the problem with my car. Additionally, he was professional, court Mr. Garcia arrived promptly. As a mechanic, he was very knowledgeable in diagnosing the problem with my car. Additionally, he was professional, courteous and provided excellence in service beyond expectations! More

Service for non operable tail,brake,turn lights Prompt and courteous service. I made the appointment with one day notice and they were able to provide the service. The estimated wait time was accura Prompt and courteous service. I made the appointment with one day notice and they were able to provide the service. The estimated wait time was accurate and the repairs were made while I waited. If I had to wait longer for the appointment, I may have gotten a ticket. More