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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
946 Reviews

946 Reviews of Mercedes-Benz of Columbus - Service Center

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February 28, 2020

Great Service Department. Phil Bono is the best advisor. Took good care of me and very professional. Couldn't ask for better. Great group of people in service dept More

by donnamorsie
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tobias Hatchett Parts Advisor is great at his job., Troy Reed, Phil Bono
Feb 28, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your feedback. We appreciate your business. We can't wait to see you again!

February 28, 2020

Annual Service The Service Department was excellent, from ease of scheduling to the efficiency of check-in and check-out. Phil Bone and Rene Garcia were great More

by woosterrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Garcia, Phil Bono
Feb 28, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your review. We'll be sure to let Phil and Rene to keep up the good work. Please reach out to us if you need anything else. We're always here to help.

February 28, 2020

Phil was awesome from the time i dropped off to the pick-up time of service! Notified me as soon as the diagnosis was complete and from then it took no time for the services to be done. My car is like More

by michelle
Recommend Dealer
Yes
Employees Worked With
Troy Reed, Phil Bono
Mar 02, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your review. We take servicing your car seriously because you made an investment with us and we want to handle your investment with care. Please let us know whenever we can be of service again. Safe travels!

February 27, 2020

Phil Bono & Troy Reef were exceedingly helpful in diagnosing the issue with a warning light on my new Mercedes C 300. They were able to get the part in and me, back in the drivers seat! Many Thanks More

by dmccranie
Recommend Dealer
Yes
Employees Worked With
Troy Reed, Phil Bono
Mar 02, 2020 -

Mercedes-Benz of Columbus responded

We're glad we could be of service. We appreciate your review and we appreciate your business. Please reach out to us if you need anything.

February 24, 2020

Service was exceptional in all aspects.'Phil Bono was Service was exceptional in all aspects. ' Phil Bono was most helpful in setting up my appointment and arranging for courtesy transportation. Th More

by manganarojoben
Recommend Dealer
Yes
Employees Worked With
Phil Bono
Feb 25, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your review. We strive for an exceptional experience each and every time. Please let us know if you ever need anything.

February 22, 2020

They always are very professional and offer assistance that is comprehensive and exceptional. The staff takes time to listen to my questions and help me find the answers to keep my automobile in tip top s More

by T. Privott
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre, Phil Bono
Feb 24, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your kind words. We care about our customers and that's why we make it a priority to provide exceptional customer service. Please reach out to us if you ever need anything.

February 21, 2020

Phil was excellent in keeping me informed about all the repairs my car needed & Steve was attention to detail & uncovered all the issues. Great team! More

by eagim04
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Melton, Phil Bono
Feb 24, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your feedback. Please let us know when we can be of service to you again. We're always here to help. Safe travels!

February 18, 2020

Very professional! I had to replace a tire that had a nail in it. The tire that I needed was not in stock, but was ordered and available the next day. The new tire was i More

by farley cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Bono
Feb 18, 2020 -

Mercedes-Benz of Columbus responded

Thanks for sharing your experience at Mercedes-Benz of Columbus. It's our goal to thoroughly service our customers in a quick and efficient manner. Glad we were able to help. Please let us know if you need anything else.

February 18, 2020

40,000 mile maintenance I was very satisfied with the service I received. Phil Bono was very thorough explaining what was done to my car. He was very professional. Will be se More

by Nkayparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Bono
Feb 18, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. It is our goal to be as thorough as possible so customers fully understand what's going on with their cars. Whenever you need anything, please let us know how we can be of service to you. Safe travels!

February 17, 2020

So helpful! When I bring my car in I know the work will be done right. Phil was great to work with. I’ll be back. More

by Lmb5055
Recommend Dealer
Yes
Employees Worked With
Donald Saunders, Phil Bono
Feb 17, 2020 -

Mercedes-Benz of Columbus responded

Thanks for sharing your experience with Mercedes-Benz of Columbus. We can't wait to see you next time. Safe travels!

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