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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
951 Reviews

951 Reviews of Mercedes-Benz of Columbus - Service Center

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July 20, 2020

Everything went great, My car was taken in soon as I got there and I arrived a little early. I didn’t have to wait long and I told everything that was done to my car. More

by gerrie209
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Mercedes-Benz of Columbus responded

Thanks for sharing your experience. It's our goal to provide an exceptional experience each and every time for our customers. Don't hesitate to give us a call at 706-256-6100 should you ever need anything. Until next time! Safe travels.

July 16, 2020

B-7 Service on my 2015 GL 450 As always the service department Rocked, great from the time you arrive until the job is done, very pleased with this service. Will continue having my More

by DSMITH9721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Hall
Jul 17, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback and your continued business. We are looking forward to seeing you next time. If you need anything in the meantime, don't hesitate to call us at 706-256-6100. We're always here to help.

July 10, 2020

Top Notch Service MB of Columbus has been my auto service provider for over 15 years. They are particularly attentive to my concerns and have always done the job "righ More

by JTMCC42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot recall the name of the advisor who worked with Jerry. He was very attentive and helpful., Jerry McIntyre
Jul 13, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your kind words and we appreciate your business. Customer satisfaction and honesty are our top priorities. Please give us a call at 706-256-6100 should you ever need anything.

July 07, 2020

I like the old standard way My experience was pretty nice and most of the saving I had I appreciate it . Normally there higher I love discount think about who does at time like a More

by CHANEY.SHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Waller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed
Jul 08, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. We pride ourselves on being the best and that's why we always give the best customer service. Safe travels!

July 06, 2020

Great Very professional people in all areas from the time Imade the appointment till the completed service I would recommend the service department to anyon More

by HOGANWILLIE
Recommend Dealer
Yes
Jul 08, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your review. We appreciate your business and we can't wait to see you next time. Please reach out to us at 706-256-6100 if you ever have any questions, comments, or concerns.

July 05, 2020

Great experience as usual. Addressed all concerns. Communication was excellent. Only reason for 4 stars instead of 5 was the cost of replacing some wear and tear parts. This however is not in dealer c More

by SARATMEKA
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
Jul 06, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. We strive to provide an exceptional experience each and every time. Call 706-256-6100 should you need anything or have any questions. Safe travels!

July 02, 2020

top flight 24 hr road assistance showed, diagnosed problem and started vehicle with deal battery, then ran diagnostics on their high speed computer confirming so More

by JohnS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Renee 24 hour Roadside Assistance
Jul 06, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your feedback. We're dedicated to providing great customer service, especially during the time you need us most. Please give us a call if you ever need anything.

July 01, 2020

scheduled maintenance Everything was handled perfectly, as always. Courtesy car was loaned to me to use. It was clean as a whistle.. My car was showroom condition when I go More

by Jobubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Reed
Jul 02, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. It's good to hear that we exceeded your expectations. That's always our goal. We hope to see you again. Safe travels!

June 30, 2020

Best service experience ever. The staff and the manager were very friendly. I was kept up to date with everything happening with my vehicle. Awesome! More

by L. Lane
Recommend Dealer
Yes
Employees Worked With
Troy Reed, Jerry McIntyre
Jul 01, 2020 -

Mercedes-Benz of Columbus responded

We appreciate you taking the time to share your experience at Mercedes-Benz of Columbus. We make sure a customer knows exactly what's going on with their vehicle so they can make the best decision. Please give us a call at 706-256-6100 if you have any questions, comments, or concerns.

June 30, 2020

It took a long time. It took most of June to get my issue resolved.I came back every week of June .It took a long time to get the issue fixed. More

by adolphus.ware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed
Jul 01, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. Feedback like this lets us know our ares of improvement. Our Service Manager, Troy Reed, has reached out to you via email. We hope to hear from you soon.

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