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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
976 Reviews

976 Reviews of Mercedes-Benz of Columbus - Service Center

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October 29, 2020

Everything is always taken care of in a courteous and professional manner. I have complete confidence in their ability to diagnose and fix any problems I might have More

by Jobubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
Oct 30, 2020 -

Mercedes-Benz of Columbus responded

Thank you for your kind words. We appreciate your business and your continued loyalty. Please give us a call at 706-256-6100 if you ever need anything. We're always here to help.

October 29, 2020

Our experience with MB Cols service has always been top notch. .The service continues to be prompt, time efficient, and professional. Lizzie is courteous, personal, and delight to deal with. More

by JohnS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your five-star rating. We pride ourselves on providing great customer service. We're glad you were satisfied with the service you received. Safe travels!

October 27, 2020

It was a comfortable experience. No pressure to accept additional services. Friendly and pleasant staff. Provided answers to my several questions. Explained charges. Will definitely return More

by SUZTAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry McIntyre
Oct 28, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your five-star rating. We aim to make the car-buying experience as easy and pleasurable as possible. We appreciate your business. We can't wait to see you again.

October 26, 2020

Great service. Friendly, knowledgeable, showed concern, had a loan for me to drive. All of the staff were very friendly and courteous. They seemed concerned with my needs and helpful in getting the keys t More

by TSCOTT1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Others that I can't remember their name were very nice as well., Jerry McIntyre
Oct 28, 2020 -

Mercedes-Benz of Columbus responded

We appreciate you taking the time to write about your experience at Mercedes-Benz of Columbus. We love to make our customers happy. We hope to see you again. Please give us a call at 706-256-6100 if you have any questions, comments, or concerns.

October 24, 2020

Personally I do not understand whey I have to come up with twenty five words. If you want me to continue with reviews you will not require this. I gave my stars and that should be enough. More

by LILLICROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Jerry McIntyre, Tyler Knowles
Oct 26, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your five-star review. DealerRater wants customers to detail their experience at the dealership while they leave a review. We appreciate you for taking the time to write a review. We hope to see you again.

October 23, 2020

The service was good and everyone was polite and efficient. My low score is based on the fact that nobody in the service dept. wore a mask. My car was delivered with a tech not wearing a mask and More

by CATHY.BLAIR
Recommend Dealer
No
Employees Worked With
Troy Reed, Tyler Knowles
Oct 26, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. Please give us a call at 706-256-6100 if you have any questions, comments, or concerns.

October 23, 2020

I always receive the very best service from the Mercedes Benz of Columbus service department, always makes me feel like a VIP. Give Jerry McIntyre a pay raise he deserves it. More

by DSMITH9721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre, Elizabeth Enix
Oct 26, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your feedback. We'll be sure to let Jerry know to keep up the good work. Please give us a call at 706-256-6100 should you ever need anything. We're always here to help.

October 22, 2020

I have been a customer at the columbus dealership for about 18 years. The staff always goes above and beyond to provide me with exceptional customer service. I wouldnt go anywhere else. More

by U.CLEARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Reed
Oct 23, 2020 -

Mercedes-Benz of Columbus responded

Thank you for being such a loyal customer. We're glad you were satisfied with your experience at Mercedes-Benz of Columbus. Customer satisfaction is definitely our goal. Don't hesitate to contact us at 706-256-6100 if you need us.

October 21, 2020

I had a great professional experience, the check in process was quick and the check out process was quick as well. Thanks for a great 1st service experience! More

by valeriewalexander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Tyler Knowles
Oct 23, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your feedback! We always try to provide an easy and professional car-buying experience for our customers. We appreciate your business and can't wait to see you again. Safe travels!

October 17, 2020

The best customer service experience ever. Exceptional and would recommend them to everyone. Love my loaners, great hospitality that they have. Haven't went anywhere else. More

by SHARONMAC64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcom, Tyler Knowles
Oct 20, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your five-star rating and your continued business. We wish you many happy miles in your vehicle and we can't wait to see you again. Please give us a call at 706-256-6100 if you ever need anything.

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