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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
953 Reviews

953 Reviews of Mercedes-Benz of Columbus - Service Center

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April 23, 2021

I always know I will get the BEST service from this dealership a d from the service dept. the attitudes displayed show they actually care about me and my car; I am not just a faceless customer. More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Jerry McIntyre, Tyler Knowles
Apr 26, 2021 -

Mercedes-Benz of Columbus responded

Rebecca, thank you very much for taking the time to share your thoughts about our service department and the rest of the dealership! We value your opinion and are happy to know we have satisfied your needs. Please reach out to us if you need anything else. We look forward to seeing you in the future!

April 19, 2021

The annual service appointment was a great experience from beginning to end. Everyone was extremely friendly and accommodating, and there were no surprises. Thank you! More

by Lori A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
Apr 19, 2021 -

Mercedes-Benz of Columbus responded

Thank you Lori A., for taking the time to write about your experience with our service department! Please let us know if there is anything we can do for you in the future. We look forward to seeing you during your next visit!

April 17, 2021

Malcolm and the driver who picked up my car for service! Malcolm was the sales person who was very helpful when I bought my car! He was also helpful in straightening out the misunderstanding about picking More

by MITCHELLCAREYSHIRAHMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
Apr 19, 2021 -

Mercedes-Benz of Columbus responded

Thank you MITCHELLCAREYSHIRAHMD, for the review about Malcom and our driver. We are happy that Malcom was able to help out with your sales experience, and also with your service experience! We will be sure to share with your review with both of them. Please don't hesitate to reach out to us, or Malcolm, should you need anything. Wishing you a wonderful and safe 2021!

April 16, 2021

I brought my 2008 E350 from Atlanta. I will continue to bring my car to Columbus. I'm very satisfied with the repairs and service. It was well worth it to come to Columbus. Thanks More

by chazzzthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre, Tyler Knowles
Apr 16, 2021 -

Mercedes-Benz of Columbus responded

Chazzzthomas, thank you for coming down from Atlanta and sharing about your experience with our service department! We are happy that you are satisfied and will continue to have your E350 serviced with us. We look forward to seeing you at your next visit and wish you many happy miles until then.

April 16, 2021

Mercedes of Columbus has a great service department. The service department is pleasant to work with, friendly and courteous. Technicians working on the vehicles are trained and do a good job. I rarely ever More

by RAGMOP11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry McIntyre
Apr 16, 2021 -

Mercedes-Benz of Columbus responded

Thank you for the wonderful review, RAGMOP11! We love to hear feed back about our service department, and are happy they continue to provide you with a pleasant experience, Feel free to reach out if you need anything at all. Looking forward to your next visit.

April 14, 2021

Troy and his team are simply amazing. They are the best. I own Different vehicles and Ram, Nissan and Toyota’s service department can’t hold a candle to this team. More

by stout5574
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Jerry McIntyre, Tyler Knowles
Apr 16, 2021 -

Mercedes-Benz of Columbus responded

Thank you stout5574, for the 5-star review! We will be sure to pass on your kind words to Troy and the rest of our employees in service. Please don't hesitate to reach out if there is ever anything we can do for you!

April 13, 2021

We were out of state in our RV when our problem occurred. They took us in and had us back on the road in a matter of hours. Everyone was fantastic. More

by LELABUSCEMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember names, but everyone I encounter in the service Dept was friendly, helpful and very responsive.
Apr 14, 2021 -

Mercedes-Benz of Columbus responded

LELABESCEMI, thank you for taking time to write about your experience! We are happy that our service department was able to take care of your RV and get you back on the road promptly. Feel free to stop by and say "hi" the next time you are in town. Wishing you many more happy miles!

April 09, 2021

I was lost in the operation of my controls with my vehicle. The service department were very professional and helpful helping me understand my vehicle operations. I look forward to my next visit. High More

by hlwill2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Jerry McIntyre, Tyler Knowles
Apr 09, 2021 -

Mercedes-Benz of Columbus responded

We are happy to hear that our service department was able to assist you with your vehicle’s controls. Thank you for taking the time to write about your experience. We look forward to your next visit!

April 09, 2021

Awesome experience as usual! Tyler does a great job of keeping me informed and abreast of what's going on with my can. Overall... quality customer service! More

by herman.lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Knowles
Apr 09, 2021 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share about your experience with Tyler! Please don’t hesitate to reach out if there is anything we can do for you. We look forward to seeing you in the future!

April 09, 2021

Responsive, authentic interest in serving the customer's needs. Refreshing change from the impersonal treatment of other dealerships. I look forward to having my vehicle serviced. More

by joe.schwoebel
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Knowles
Apr 09, 2021 -

Mercedes-Benz of Columbus responded

Thank you for the 5-star review of our service department. Our customers are always our number 1 priority and we are happy to hear that you had a wonderful experience. Please let us know if there is ever anything we can do for you! Looking forward to seeing you in for your next service.

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