Mercedes-Benz of Columbus - Service Center

The Customer Service and care of my vehicle was phenomenal. The wait time for my vehicle to get repaired was not long at all. They did a great job! phenomenal. The wait time for my vehicle to get repaired was not long at all. They did a great job! More

This is the 2nd Mercedes-Benz that I have purchased from this dealership. The same salesperson each time ( Angie Braid ) Angie is super helpful and knowledgeable and patient and seems to always be focused this dealership. The same salesperson each time ( Angie Braid ) Angie is super helpful and knowledgeable and patient and seems to always be focused on what she can do to make sure that I am pleased. She doesn't really try to sell me on anything as much as she listens to what is important to me, and then fits my likes and dislikes with the product. I appreciate being listened to. She is the best automotive sales person with which I have ever worked. The service Department is equally outstanding. When I brought my car in for scheduled maintenance, I was always given a loaner (clean and late model) to use until I could get mine back, or they would take me to work and come back and get me when they were through, and they always kept me informed of what was going on with my car. They treated me as if I were some kind of celebrity and were always courteous and helpful. I used to buy Jaguars ( 4 of them) They are beautiful cars but they just don't seem to reach the same level of sophistication and "State of the Art Technology" that you can get in a Mercedes-Benz. So, the automobile, the dealership, the sales person. I always feel like I've done myself a favor when I deal with them. Joseph Hastie, M.D. More

Service center personnel were great. I had a serious safety with the 48v battery system. My Mercedes dispatcher and follow up personnel were useless.My Mercedes sent 10 emails with instructions which safety with the 48v battery system. My Mercedes dispatcher and follow up personnel were useless.My Mercedes sent 10 emails with instructions which were incorrect and, had I followed those instructions, my transmission would have been severely damaged. My Mercedes rates a 0!! There were no competent personnel in the entire transact.Had I not been involved, I would have serious issues with my car! Please call More

My 209 SUV towed 5 times same problem last time left there two and a half weeks and did nothering. we bought two cars from them 209 Suv and A 2015 S550 new. there two and a half weeks and did nothering. we bought two cars from them 209 Suv and A 2015 S550 new. More

Very professional and courteous. I was greeted when I arrived at the dealership. When I picked up my car, the service representative explained to me the service performed. arrived at the dealership. When I picked up my car, the service representative explained to me the service performed. More

I would highly recommend this dealership. They all are very friendly and knowledgeable. Jerry in service is who works on my car and I can’t say enough wonderful things about him. He always is on time and very friendly and knowledgeable. Jerry in service is who works on my car and I can’t say enough wonderful things about him. He always is on time and stays in contact with me throughout the entire process. He easily figured out my issues and had a plan in place within a few minutes. I have been very pleased with my experience! More

Efficient. Quick. Service extraordinary. They never disappoint. Great dealership. Friendly. Door to door pick up and delivery. Text notification of additional work. Easy to pay. disappoint. Great dealership. Friendly. Door to door pick up and delivery. Text notification of additional work. Easy to pay. More

The reason I return for my maintenance is due in large part to how I am treated. Lizzie is my trusted advisor and she’s smart! part to how I am treated. Lizzie is my trusted advisor and she’s smart! More

Cannot say enough great things about Jerry & Rene! Stellar examples of great customer service! I did not buy my car here but they treated me as though I did Stellar examples of great customer service! I did not buy my car here but they treated me as though I did More

Tyler did and EXCELLENT job assisting me with my recall. He was helpful and very friendly. I look forward to having him help us with out future services. He was helpful and very friendly. I look forward to having him help us with out future services. More