Mercedes-Benz of Columbus - Service Center

I received quality customer service from this dealership. They were attentive and very professional. Tyler continues to be a great asset to this team and does an excellent job! They were attentive and very professional. Tyler continues to be a great asset to this team and does an excellent job! More

Issue- Dead battery and supporting systems. Mercedes help dispatched 2 wreckers which I refused to allow to tow. Mercedes should have known the problem and dispatched the service manager immediately. I hav dispatched 2 wreckers which I refused to allow to tow. Mercedes should have known the problem and dispatched the service manager immediately. I have lots more to say. Poor, poor customer service!!! More

Everyone was very helpful with our repair/replacement. Tyler kept us informed and aware of the shipping requirements and timeline. We were very happy with the service they provided. Tyler kept us informed and aware of the shipping requirements and timeline. We were very happy with the service they provided. More

Service completely timely. Dealership conveniently located. Friendly service. Service was completed to my satisfaction. Car was returned clean and felt taken care of. Would certainly recommend this located. Friendly service. Service was completed to my satisfaction. Car was returned clean and felt taken care of. Would certainly recommend this dealership. More

The scheduling was easy, timely, and helpful. The appointment was handled in a timely and efficient manner. The wait in the customer waiting area was pleasant. The interaction with the employees of appointment was handled in a timely and efficient manner. The wait in the customer waiting area was pleasant. The interaction with the employees of the dealership; service, sales,... was pleasant and informative. More

I highly recommend this dealer. We broke down, and they took us in even without an appointment. They even got us running in one day. took us in even without an appointment. They even got us running in one day. More

Great customer service. Made me feel welcome and also Lizzy was great. Took her time out to explain everything to me. Would recommend this place. Lizzy was great. Took her time out to explain everything to me. Would recommend this place. More

When it’s time for my Benz to get serviced, I have always had a good experience with my Mercedes Dealership, happy to be apart of the family... had a good experience with my Mercedes Dealership, happy to be apart of the family... More

My 2021 GLS has the check engine light on since I bought in Dothan. We brought it to Columbus, from Leesburg (84 miles away) and left it overnight. We thought it was fixed, only to have the check engine lig in Dothan. We brought it to Columbus, from Leesburg (84 miles away) and left it overnight. We thought it was fixed, only to have the check engine light on again today, More

Thankful for the service and valet team for their prompt and courteous service. As a healthcare worker it is hard to leave work but they help make car service possible and it is very much appreciated! Thank and courteous service. As a healthcare worker it is hard to leave work but they help make car service possible and it is very much appreciated! Thank you! More