Mercedes-Benz of Columbus - Service Center

Service center personnel were great. I had a serious safety with the 48v battery system. My Mercedes dispatcher and follow up personnel were useless.My Mercedes sent 10 emails with instructions which safety with the 48v battery system. My Mercedes dispatcher and follow up personnel were useless.My Mercedes sent 10 emails with instructions which were incorrect and, had I followed those instructions, my transmission would have been severely damaged. My Mercedes rates a 0!! There were no competent personnel in the entire transact.Had I not been involved, I would have serious issues with my car! Please call More

My 209 SUV towed 5 times same problem last time left there two and a half weeks and did nothering. we bought two cars from them 209 Suv and A 2015 S550 new. there two and a half weeks and did nothering. we bought two cars from them 209 Suv and A 2015 S550 new. More

Very professional and courteous. I was greeted when I arrived at the dealership. When I picked up my car, the service representative explained to me the service performed. arrived at the dealership. When I picked up my car, the service representative explained to me the service performed. More

I would highly recommend this dealership. They all are very friendly and knowledgeable. Jerry in service is who works on my car and I can’t say enough wonderful things about him. He always is on time and very friendly and knowledgeable. Jerry in service is who works on my car and I can’t say enough wonderful things about him. He always is on time and stays in contact with me throughout the entire process. He easily figured out my issues and had a plan in place within a few minutes. I have been very pleased with my experience! More

Efficient. Quick. Service extraordinary. They never disappoint. Great dealership. Friendly. Door to door pick up and delivery. Text notification of additional work. Easy to pay. disappoint. Great dealership. Friendly. Door to door pick up and delivery. Text notification of additional work. Easy to pay. More

The reason I return for my maintenance is due in large part to how I am treated. Lizzie is my trusted advisor and she’s smart! part to how I am treated. Lizzie is my trusted advisor and she’s smart! More

Cannot say enough great things about Jerry & Rene! Stellar examples of great customer service! I did not buy my car here but they treated me as though I did Stellar examples of great customer service! I did not buy my car here but they treated me as though I did More

Tyler did and EXCELLENT job assisting me with my recall. He was helpful and very friendly. I look forward to having him help us with out future services. He was helpful and very friendly. I look forward to having him help us with out future services. More

Jerry did a great job he was very professional and answered all of my questions. Everyone at the dealership I had contact with was very friendly and professional answered all of my questions. Everyone at the dealership I had contact with was very friendly and professional More

I called and spoke with service to get a price for changing my air filter for my cabin area. So helpful and went to make sure a tech would be there after 5. And told me I could Come in. Amazing custo changing my air filter for my cabin area. So helpful and went to make sure a tech would be there after 5. And told me I could Come in. Amazing customer service!! More