Back

Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
953 Reviews

953 Reviews of Mercedes-Benz of Columbus - Service Center

Sort by
July 20, 2021

Fixed what was wrong!! With no hassle, friendly service Also discovered the problem on a visit to take my wife's car for normal service. More

by LRAYVINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Mercedes-Benz of Columbus responded

LRAYVINSON, thank you for being a loyal customer and for taking the time to share! We are delighted to know that we were able to help you and prevent a headache with a future issue! Please let us know if there is anything else we can do for you!

July 15, 2021

Great customer service! They called and gave me updates every day or so. everything was fixed in a timely manner. they did a great job! More

by moodyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

Above and beyond service, excellent communication by incredible, caring and knowledgeable staff, and I highly recommend to anyone looking for fast, reliable service on their Mercedes. More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mercedes-Benz of Columbus responded

DC, we are so happy to hear about your service experience! Thank you for sharing! We look forward to your next visit.

July 11, 2021

The service was excellent; however, I don't think it really needed an oil change right now. Plus the tire pressure indicator light came on requiring attention. Otherwise, I was very satisfied!! Espe More

by hinton.LENORA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mercedes-Benz of Columbus responded

Thank you for the feedback about our service department, hinton.LENORA. We are happy you were pleased with your service. Please let us know if there is anything else we can do for you!

July 05, 2021

Great dealership, friendly staff. And most of all a clean waiting area. Timely waiting period. I have been a loyal customer for several years. By More

by REEREE20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much for your loyalty and feedback! We appreciate your business and look forward to your next service!

July 02, 2021

Awesome customer service! Very attentive and prompt… Tyler is great! More

by herman.lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Jul 02, 2021 -

Mercedes-Benz of Columbus responded

Thank you for the feedback Herman.Lewis! We look forward to seeing you at your next visit!

June 29, 2021

Service was quick and smooth. Excellent communication with technician and he was very knowledgeable about Mercedes mechanics and service recommendations. More

by TRVSSTOKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Home service technician
Jun 29, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much TRVSSTOKES for the feedback about our service department and technicians. Please let us know if there is anything else we can do for you!

June 28, 2021

Excellent quality work but no military discount and they asked me for about 40 per cent more than RBM Mercedes Benz of Atlanta for service work, they refused to match prices but both are authorized Mercedes More

by JAYBYRDCARROLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Tyler Knowles
Jun 28, 2021 -

Mercedes-Benz of Columbus responded

JAYBYRDCARROLL, thank you for taking the time to share about your experience with our service department. We aim to provide excellent, quality service and sincerely appreciate your feedback. Every Mercedes-Benz dealership, sets their own price on services and repairs based on the cost of parts, labor and market conditions. It's reviews like yours, that help us understand areas that we can improve upon. We will be sure to take this into consideration for the future. Again, thank you for the feedback.

June 25, 2021

My service experience was excellent, from the ease of scheduling an appointment to the actual servicing of my car. More

by doncook1cav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Mercedes-Benz of Columbus responded

Doncool1cav, we really appreciate the feedback! Thank you for sharing!

June 25, 2021

Since dealing with Mercedes of Columbus I had good service. The service department is alway courteous and willing to resolve my issue. Very good service. More

by emitbsam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Knowles
Jun 28, 2021 -

Mercedes-Benz of Columbus responded

Thank you emitbsam, for the feedback about our service department. Please don't hesitate to reach out if there is anything else we can do for you!

...
57
...