Mercedes-Benz of Columbus - Service Center

Disappointed that all of my request were not completed. I requested to fill my tires with air and reset the tire gauge and this was not completed. requested to fill my tires with air and reset the tire gauge and this was not completed. More

My car went in for an A5 service. It was return reading I was 3500 miles behind on on service. It was sent back and when it was brought back I was told the instrument panel was frozen and there was no one av was 3500 miles behind on on service. It was sent back and when it was brought back I was told the instrument panel was frozen and there was no one available to fix it and I was given an appointment for August 17…the technician wasn’t able to sync my phone Last, there was no manager available. If I can’t trust my dealership, who do I trust? More

Not please at all with the way I was treated lots of miscommunication was going to be stranded without my vehicle cause not enough money miscommunication was going to be stranded without my vehicle cause not enough money More

My Service Lady Lauren was the Best She stayed in touch with me all the way through my service and thsnks she's the best. with me all the way through my service and thsnks she's the best. More

The manager and the service rep had great customer service. The problem is with the dealership. The service has gone downhill since we bought the car. I consider this car a money pit. Always has probl service. The problem is with the dealership. The service has gone downhill since we bought the car. I consider this car a money pit. Always has problems. Almost as if we bought a lemon. Never peace of mind when driving this car. More

Very quick repair. Great service! I was kept informed of service progress by service representative and link. Everyone made it a pleasant experience which helped immensely. of service progress by service representative and link. Everyone made it a pleasant experience which helped immensely. More

Good service this was my A service so pretty new to me didn’t know what to expect but I would recommend to anyone. Very friendly staff. didn’t know what to expect but I would recommend to anyone. Very friendly staff. More

Very thorough, excellent, and prompt service. Evelyn is a service super star. From the selection of the vehicle, trade in logistics, and financing - very good experience working with Columbus Mercedes and Ev service super star. From the selection of the vehicle, trade in logistics, and financing - very good experience working with Columbus Mercedes and Evelyn in particular. More

They communicating skills are not good at all by meaning not letting a customer know what to expect and how long it may takes to fix the problem. They do not treat our customers the same I’ve seen this wit not letting a customer know what to expect and how long it may takes to fix the problem. They do not treat our customers the same I’ve seen this with my own eyes More

The team in the service department did an outstanding job correcting the issues with my vehicle. They kept me informed and were very informative as to the process. Awesome job by all. correcting the issues with my vehicle. They kept me informed and were very informative as to the process. Awesome job by all. More