Mercedes-Benz of Colorado Springs - Service Center

Pot-Hole city causes Rush to fix tires The Mercedes-Benz of Colorado Springs responded in an outstanding manner while it was receiving visits from dozens of owners suffering from tire damag The Mercedes-Benz of Colorado Springs responded in an outstanding manner while it was receiving visits from dozens of owners suffering from tire damage caused by a bad winter and a slow road repair effort in town. The service writers and the repair techs did an outstanding job the day I showed up without an appointment to get a slow leak fixed. In fact, they found several problems and fixed them all quickly and without any needless discussion. My thanks go out to service writer Steve Differding and the service manager Steve Crosby. Thanks also to the guys in back that never get all the thanks they deserve. Charlie Bennett More

Shop Around Man, every time I visit this place, my blood pressure raised up whenever I see Kent. He is the most fake and dishonest person I ever encountered in a Man, every time I visit this place, my blood pressure raised up whenever I see Kent. He is the most fake and dishonest person I ever encountered in a service department. The way he tells his colleagues about a rumor without stopping to think and asked what, how, and why it started, make him the stupid person in the whole planet. He doesn't have genuine greeting nor response to greeting. He tried hard to sell me service that has no bearing with how my vehicle will perform. He gets so defensive when I try to tell him otherwise. He thinks too highly for himself. Because you work for MBZ, it doesn't make you an expert. You're not the mechanic and doesn't do any research of your own. You just jump to conclusion just like those people you'd heard about a rumor. Until you have all the facts, just sit down and shut the f*$@ up. People like you affects coworkers that are honest negatively and disgrace the company you work for. More

Super Service This dealership really puts customer service first and it is the only place I trust to service my vehicles. The Service Dept is first-rate, providing This dealership really puts customer service first and it is the only place I trust to service my vehicles. The Service Dept is first-rate, providing quality service each and every time. The Service Manager, Steve Crosby, is approachable and customer-oriented and always has a friendly word. He has helped me out on several occasions when I had issues with my car. Lance Michaels, Parts Manager, knows his stuff and always points me in the right direction. The service reps, Steve Differding and Ken Davis, are friendly and take the time to fully explain the work to be done. That is important to me as a woman. This time I had a slow leak in my right rear tire. I was able to get an appointment quickly and then the techs took over. They took the tire off, checked it and discovered that a nail was the cause of the leak. They patched the tire and aired it back up. I was on my way in no time at all - and at no charge! Thanks for a great job (as usual), MB-CS! On the Sales side, Dave Williamson is top notch - never a hard sell but always extremely knowledgeable. He inspires confidence in a very significant purchase (we've done it 5 times!). MB-CS has elevated car-buying and service to a surprisingly satisfying experience. Bill Stanton should be proud of his crew. More

Comfort and Trust Whether I'm bringing the car in for service or purchasing a car i'm treated fairly and honestly i am usually uncomfortable bringing a car in for s Whether I'm bringing the car in for service or purchasing a car i'm treated fairly and honestly i am usually uncomfortable bringing a car in for service but at MBCS I am warmly greeted by the service writers and am always kept informed as to what is taking place. I don't ever feel taken advantage of. As far as sales go - Dave. Williamson is the best. He really helped me find "my perfect car." More

Only one in town I recommend For service on our 2000 ML320, we only go to Mercedes-Benz of Colorado Springs. They always are friendly, accommodating, efficient, and timely. Charge For service on our 2000 ML320, we only go to Mercedes-Benz of Colorado Springs. They always are friendly, accommodating, efficient, and timely. Charges are on target with quotes. The vehicle is always returned clean and smelling nice! We never recommend anyone else. More

Best Dealership in Town I have resided in this city for numerous years and purchased Ford, Dodge and VW vehicles, both cars and trucks. My relationship with these dealershi I have resided in this city for numerous years and purchased Ford, Dodge and VW vehicles, both cars and trucks. My relationship with these dealerships was lukewarm, requiring numerous discussions to have my vehicles serviced. When I purchased my first vehicle from this dealership, a used ML, I enjoyed the relationship that was there ahead of the purchase. Sales made sure that the maintenance side of the dealership, to include the Service Manager and Service Consultants, were introduced to my wife and I. Whenever I go to the dealership it is a pleasure knowing that my visit will be pleasurable. I currently own a 2013 SLK and a 2014 GLK, both purchased new. More

Mercedes Benz of Colorado Springs is a truly exceptional business. I find it hard to categorize it as a car dealership because it is so much more than that. It is family. From the time you buy your very business. I find it hard to categorize it as a car dealership because it is so much more than that. It is family. From the time you buy your very first Benz here to your second or third (I own an SL500 and ML500) everyone here treats you with courtesy and respect. Upon your first visit and all subsequent visits you are greeted warmly by a member of the sales team or receptionist or perhaps the manager or even the owner himself. Grab a cup of coffee or a Danish and relax. There is absolutely no pressure from the sales staff to make you feel uncomfortable. Instead they work with you to better understand your needs and find the perfect Benz for you. Your wonderful experience just does not end here. Once you find your perfect Chariot of the Gods (family needs or adrenaline elegance which by the way a Mercedes Benz fulfills both) you are in great hands with their incomparable, full service department. You can make an appointment online, over the phone, via email or just walk in. If you Benz requires some highly trained technician love then they will put you in a loaner vehicle for the day so you can continue to run family errands or go to work while they work their magic on your Benz or drive you to work and come pick you up. It just does not get any better than that !!! I cannot recommend this business more for all your automotive needs. I have presented them with a number of unique challenges and they have always risen to the occasion and exceeded my expectations. Once you slip into a Benz purchased from this business you will wonder why you did not do it sooner. I know I did. If you are looking for distinctive and outstanding automotive experience look no more. Mercedes Benz for Life only from Colorado Springs Mercedes Benz...quite simply the best. Best regards Thomas I have owned BMW, LEXUS, TRIUMPH, PORSCHE, VOLVO, FORD, CHRYLSER, TOYOTA, and VW More

Great experience... As always! I have had my ML for 6 years now and love coming to this dealership for service. Between the friendly staff, refreshments, cozy waiting area, and exce I have had my ML for 6 years now and love coming to this dealership for service. Between the friendly staff, refreshments, cozy waiting area, and excellent customer service, I undoubtedly always have a great experience! My car is always serviced quickly and correctly the first time and I get my car back cleaner than I left it which is a great bonus. The service staff makes it clear that they are happy to help me and they exceed my expectations every time! I never have and never will go anywhere else to buy a car or to get one serviced. More