Mercedes-Benz of Colorado Springs

Stole my trade-in Phil Long Mercedes/Phil Long Toyota, Trinidad took my BMW as a trade-in, couldn't provide financing and sold my car AND didn't pay it off. 3 months la Phil Long Mercedes/Phil Long Toyota, Trinidad took my BMW as a trade-in, couldn't provide financing and sold my car AND didn't pay it off. 3 months later, I'm paying my BMW payment. Had to get an attorney because, on top of stealing my trade-in, they put products I didn't want on the loan i.e. Extended warranty, etc. Do NOT buy your cars from these thieves! More

Service With a Smile I'm a senior citizen and I expect honesty and professional service. I took my wife's car in a couple of days ago to have it serviced, and as usual I I'm a senior citizen and I expect honesty and professional service. I took my wife's car in a couple of days ago to have it serviced, and as usual I was greeted by a service writer upon arrival, paperwork completed and I took a seat in service waiting area. The service writer, Ken, periodically stepped in to keep me advised as to how the service was going. Upon completion they had the car washed and pointed in the right direction for me to leave the dealership. I read the reviews and I am always puzzled by what appears when I see a low rating for the dealership. My experience has always been satisfying. Over the years dealing with this dealership I am fully aware that upper management, like any business, has the responsibility to see that "all customers" are treated properly. Whenever I see a bad review and I am in the dealership I discuss the low rating and the response is that they have never spoken with the person writing the review or had any contact. So, as a senior citizen I would ask that you elevate your dissatisfaction to a level of management to see if they can resolve the issue. More

Genuine Outstanding Customer Care Greg Horton went above and beyond in explaining the process of buying a new care! Greg made this the most amazing car buying experience of my life! Pr Greg Horton went above and beyond in explaining the process of buying a new care! Greg made this the most amazing car buying experience of my life! Professional courteous and completely undersold and over delivered! My husband and I have been looking for a new car, Greg listened to our wants and did not try to push us into something we didn't want and stayed exactly where we asked to stay. Never once did he try to over sell us on anything! I can not reiterate what a joy working with Greg has been!!!! We will be back or follow him one of the two! More

AVOID This Dealership Service and management lack in communication and follow through, sadly this dealership continues it's poor practices without nearby competition, shoul Service and management lack in communication and follow through, sadly this dealership continues it's poor practices without nearby competition, should you too be dissatisfied, MB Denver will pickup your vehicle and treat you far better. More

Another Professional Experience We had our car serviced today and as usual it was an enjoyable experience. My wife and I were greeted warmly by the service writer, processed the pap We had our car serviced today and as usual it was an enjoyable experience. My wife and I were greeted warmly by the service writer, processed the paperwork in a minimum amount of time and was advised when the vehicle would be completed. Picking up the vehicle was another courteous meeting and we left the dealership knowing that we had been treated fairly and our vehicle service professionally. More

Certified Professional Technician Technician is customer oriented. Not only was my car serviced but the tech explained in detail what the repair entailed and answered my questions. A Technician is customer oriented. Not only was my car serviced but the tech explained in detail what the repair entailed and answered my questions. Although the dealership has a great Service Manager and knowledgeable service writers it is comforting to know that the actual technicians that do the repair understand that the actual customer is important and treated accordingly. More

Recient Service While on the way to a Dr. Appointment, The TPM display on my 2015 Mercedes GL alerted me of a tire problem. I was rapidly loosing air from my left re While on the way to a Dr. Appointment, The TPM display on my 2015 Mercedes GL alerted me of a tire problem. I was rapidly loosing air from my left rear tire. I was close to Mercedes Benz of Colorado Springs, I pulled into the service department. They promptly repaired my tire, there was no charge for the work. You can't ask for better service. I've had problems in the past with other dealers when it came to repairing tires. I've had rims damaged by the tire repair person. The service department at Mercedes Benz of Colorado Springs, always preform repairs and service in a professional manner. They take great care of my cars. Over the past 5 years I've purchased 5 new Mercedes from this dealership. I'm always treated with the greatest courtesy and respect. If any problems come up, they are addressed promptly. The service department listens closely to all recommendations I may have. More

Shady and Insincere I do find it oddly coincidental that after every bad review on this website, several good ones are posted quickly afterwards. But, considering the lac I do find it oddly coincidental that after every bad review on this website, several good ones are posted quickly afterwards. But, considering the lack of integrity that we ran into at this location, I am not surprised. The dealership and sales person, Reginald Shoats, were recommended to me by a friend who has purchased at least 6 cars from them in the last several years. Because of that friendship, I will admit I dropped by guard and didn't protest too much when shady sales tactics were raising some red flags. We were subjected to hard sale attempts like telling us a couple of the cars we were looking at already had "interested parties" and we should decide quickly before they sold. We also were told their "rock bottom" price on a used car. When we turned it down since it was over-priced, they magically got a phone call stating that the number was incorrect and the real price was lower. But the part that had us most angered, was that we were talked into a lease when we specifically said over and over that we usually buy our cars outright and wanted to be assured that if we chose to pay the car off early there would be no additional costs, fees or other surprises. In addition to Reginald, both sales person, Will Harold and finance manager, Jerry Garsez said directly to us more than once that there would be no issues. They rushed us through the paperwork since it was late at night and in my error, I didn't pour over the fine print. Low and behold, I went to pay off the car since we did end up loving it and I was to be charged close to $4500 more than the purchase price due to penalties, interest and fees. When I called to try and straighten out the details, I was given the run around. I was told by my friend that Reginald knew better and even Jerry said Reginald knew the workings of the lease and that I was misled and they never should have put me in that lease. Although I was told the deal could be rewritten and they had done so before, they never followed through with it. They sell, "A lifetime relationship with our clients" but in reality they just wanted to make a buck and to my own chagrin, I didn't do my due diligence and got burnt. Needless to say, as soon as the lease is over the car will be returned and we will head to Denver to purchase another one. We love their cars and will continue to stay with them, but not through this dealership. More

Customer Service I would like to acknowledge the service department for their willingness to respond to a customers need for service regardless of it being a routine s I would like to acknowledge the service department for their willingness to respond to a customers need for service regardless of it being a routine service or one that requires extensive auto repair. My most recent service was a tire replacement on my wife's GLK. The service department, although quite busy, gave me an appointment knowing that the problem was a break in the sidewall on the front tire of the vehicle. The break was the result of a pothole impact. Knowing this was an unsafe condition they replaced the tire, checked the rim for any possible damage and advised me to look for any indicator while driving that the vehicle may need an alignment. I was treated like a valued customer. I also know that Steve Crosby, Service Manager, believes and insists that all his employees treat their customers with respect and courtesy. The wife and I have purchased 6 vehicles from this dealer, 4 Certified and 2 New. Over the years I have had the opportunity to deal with many of the staff and I can say that it is a pleasure to work with both the Sales and Service. More

Great experience Prompt courteous service, very attentive and great price. My repairs were covered under warranty, the car was washed and ready before anticipated. T Prompt courteous service, very attentive and great price. My repairs were covered under warranty, the car was washed and ready before anticipated. Thanks again, see you next time! More