Mercedes-Benz of Collierville

Service Department Over a 16 month period I have probably been there about 6 times. Every time it has been slow, and the people are different. Speed and consistency is w Over a 16 month period I have probably been there about 6 times. Every time it has been slow, and the people are different. Speed and consistency is what I always enjoyed at Lexus. I bought a $116,000 car from this dealership and it took over a week to get an appointment so I could get a courtesy car. Not good. Thank you for allowing me the opportunity to give you this feedback. FYI - Shawn was very good and accommodating. More

scratches removed from wheels My wheels look new. Excellent service from drop off to pick up. Mr. Taylor was very professional and kept me unpdated on ther repair process. My wheels look new. Excellent service from drop off to pick up. Mr. Taylor was very professional and kept me unpdated on ther repair process. More

Exception service and knowledge Our sales representative could not have been any better! She was friendly, professional, and knowledgeable. We love our new vehicle. We wholehearte Our sales representative could not have been any better! She was friendly, professional, and knowledgeable. We love our new vehicle. We wholeheartedly recommend Collierville Mercedes. More

Great team! The staff and management of Collierville Merceds far exceeded my expectations. I was treated respectfully and educated in the vehicle I was looking to The staff and management of Collierville Merceds far exceeded my expectations. I was treated respectfully and educated in the vehicle I was looking to buy. They didn't have exactly what I wanted and went "above and beyond" to find exactly the vehicle I wanted. If you are visiting them (and please do) ask for Jon in sales, Harold (sales mgr) and John in the business office is wonderful. If you go there, you will never want to go anywhere else. Best price. Best staff. Best cars! More

Exceptional Staff From the time I walked in showroom there was a friendly atmosphere. Sales representative, sales manager and finance manager where all exceptional in t From the time I walked in showroom there was a friendly atmosphere. Sales representative, sales manager and finance manager where all exceptional in their roles. Josh was very helpful in familiarizing me with the operations of vehicle. More

No problems Everything done as expected. I had no problems with the dealership at all. Nothing else needs to be said as far as I am concerned. Everything done as expected. I had no problems with the dealership at all. Nothing else needs to be said as far as I am concerned. More

6 yr check up Very professional in all areas including service rep Brandon Braddock. I could see my car from the waiting area and felt the mechanic was thorough a Very professional in all areas including service rep Brandon Braddock. I could see my car from the waiting area and felt the mechanic was thorough and professional in his work. I happened to,have an engine light go on today and went to the dealership. To my pleasant surprise Brandon got my car in and fixed within 2 hours......... without an appointment and late in the day! Although I purchased my car at another dealership, Collierville MB has earned my business from now on. More

Very courteous It was an enjoyable and painless experience. The whole team was sharp, professional and very knowledgable. My husband and I will definitely be going It was an enjoyable and painless experience. The whole team was sharp, professional and very knowledgable. My husband and I will definitely be going back. More

Oil Change Came in for an oil change (service a). Dropped my E320 off and picked it back up within the next hour or two to find it nicely washed and cleaned insi Came in for an oil change (service a). Dropped my E320 off and picked it back up within the next hour or two to find it nicely washed and cleaned inside. Will recommend to other Mercedes owners and will definitely visit again. More

Exceptional service! Branden my service representative was exceptional. He insured all my concerns were addressed. Furthermore, Branden was pleasant to work with, he is a Branden my service representative was exceptional. He insured all my concerns were addressed. Furthermore, Branden was pleasant to work with, he is a model employee. Thank you! More