Mercedes-Benz of Collierville

Service Representative Jay was absolutely amazing! Knowledgeable and personable, could not have asked for a better representative. Knowledgeable and personable, could not have asked for a better representative. More

I am so disappointed with the service department and the lack of communication with the service manager Chandler. I bought a used car May 27th and on June 7th I took my car to get the screen on the sunroof lack of communication with the service manager Chandler. I bought a used car May 27th and on June 7th I took my car to get the screen on the sunroof fixed and A/C fixed. I did not get any updates from anyone no matter how many texts I sent and calls and messages that I left. I only could call the salesperson to ask for his help to get me any information in which he did. I have never had any experience with any company and or business like this before. This is beyond ridiculous. Now after 9 weeks or more that my car was at Mercedes it has now allegedly been at Range Rover for the last 2 weeks. The only update that I get is from the salesperson and it is the same thing that I was told for the last 11 weeks. It is being worked on. I have since emailed the GM three times and not a single reply to my emails. I was told by my salesperson that at least I have a loaner car to drive, as if that will make me feel better. I have paid 2 car notes on a car that I cannot drive. I am not driving what I paid for. This is ridiculous and I will let others know of my experience. I am disappointed because Mercedes is not standing behind their brand name. Not the car but the name is everything. Customer Service does matter! More

John is very friendly and very helpful. He seem to have exstensive knowledge about my vehicle. Thanks John. He seem to have exstensive knowledge about my vehicle. Thanks John. More

John Galvalisi was great for getting me in and out so quickly, knowing that my van is my service vehicle, Very pleased! quickly, knowing that my van is my service vehicle, Very pleased! More

Everyone was very professional and my was just the way my wife wanted it to be. wife wanted it to be. More

Had a nail in my tire. Quick in and out. Problem solved. Always a pleasure working with Courtnay and the team. Quick in and out. Problem solved. Always a pleasure working with Courtnay and the team. More

Team was attentive and efficient. Only issue is communications in advance of the service appointment. Only issue is communications in advance of the service appointment. More

Fast efficient aim to please kind of service. Thad was very nice professional and knowledgeable. Treated me as if I had a million bucks!!!! Awesome! Thad was very nice professional and knowledgeable. Treated me as if I had a million bucks!!!! Awesome! More

My overall experience was phenomenal! Christie made sure my experience was top-notch from the beginning to the end and it doesn’t stop from there but for the lifetime of ownership of the Christie made sure my experience was top-notch from the beginning to the end and it doesn’t stop from there but for the lifetime of ownership of the vehicle. More

My service advisor did an excellent job getting my vehicle done by close of business on Friday, highly recommended vehicle done by close of business on Friday, highly recommended More